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Robust Field Service Management Using Help Desk Software

Apptivo

What software to use for Field service management? At its core, Field Service Management is a Customer Service Management tool – being the back-end internal management system to provide the services a customer has requested. How does help desk software simplify the workflow involved in field service management?

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Your Lead Gen Is Broken (Here’s How to Fix It)

No More Cold Calling

Talk to any software vendor, and they can’t wait to show you their cool software. Problem is, buyers don’t actually buy software. They buy what software does for them—how it saves time, decreases costs, engages customers, tracks referrals, etc. Referred reps don’t have to worry about lead-gen.

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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate.

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Teaching Sales Techniques: 7 Key Factors and How the Right Software Can Satisfy Them

Bigtincan

Have a way for reps to practice with mock scenarios before taking live sales calls. Sales managers should have an easy way to follow-up on sales knowledge and a way to give reps personalized feedback on their live performance before they start taking real sales calls. But, the problem of low retention goes beyond objection handling.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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“Why I’m So Interested In Selling,” Martin Mackay

Partners in Excellence

It was my move to the software industry with Dun & Bradstreet Software in 1991 which first introduced me to carrying a quota – at that time for Services into new and installed base accounts. I often refer to the “Blondie” strategy: you may remember their seminal album, ‘Parallel Lines’. went into Marketing!

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8 Voicemail Techniques That Lead to Closed Deals, According to SalesScripter's CEO

Hubspot Sales

A significant portion of the B2B prospecting calls you make will end up going to voicemail — making the sales voicemail techniques you leverage and how well you can execute them absolutely crucial to your sales efforts. I often hear salespeople complain that prospects never return their calls after they’ve left a voicemail.

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