It takes time to reduce churn, but it’s worth it
DocSend
DECEMBER 12, 2019
If you’re in the customer success world, you’ve heard it a million times: It’s critical to reduce churn so a customer revenue stream can flourish. Customer success teams are always on the hunt for silver bullets to reduce churn—but you can’t wipe it out overnight. Collect feedback from churned customers. Prioritize onboarding.
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