Babette Ten Haken
AUGUST 23, 2018
Do you have a customer retention scorecard? Any of the plethora of scoring systems which measure customer satisfaction and loyalty. And your own performance is measured and compared with the ratings customers provide on a quarterly basis. Customer retention matters when it is time to renew that contract.
Sell Integrity
OCTOBER 27, 2021
In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.
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Babette Ten Haken
SEPTEMBER 19, 2018
The customer retention ownership conversation is not a matter of assigning this critical-to-sustainability activity to “someone” in your organization. So, just who, in your organization is responsible for customer retention ownership? Who actually owns the customer, pre-sale through post-sale? Out of sight.
Keith Rosen
OCTOBER 13, 2017
If delivering exemplary customer service is a cornerstone to building your business, revenue, referrals and client retention, then why do most companies invest more time on customer acquisition instead of retention, fail at meeting customer expectations and ultimately lose business to competitors?
Hubspot Sales
MARCH 20, 2020
Sales coaching is all about looking forward and developing your people. High-revenue growth companies are seeing the payoff; 54% of high-performing companies are using sales coaching more than in the past, and 60% use sales coaching as an integrated part of a sales training program. Coaching vs. Managing.
Crunchbase
AUGUST 16, 2022
Add in an emphasis on skills improvement through ongoing coaching, and you’ll see how a sales coach can positively impact a company’s bottom line. A good coach knows how to communicate, motivate and personalize each sales associate’s training, so the sales team repeatedly delivers results. What is a sales coach?
MEDDIC
SEPTEMBER 2, 2022
Sales coaching has become very popular in recent years, and it’s easy to see why. Studies have shown that companies with sales coaching programs boost their win rates by almost 30%. That rate jumps to over 40% with weekly 30-minute coaching sessions and more than 55% for reps who receive more than 2 hours of coaching per week.
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