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What are customer service skills?

MTD Sales Training

When you hear the term ‘customer service’, what connotations spring up? Or that company who never stops cold-calling you? Whatever you think customer service is, it often needs to be revisited in order to be kept front-of-mind. You follow up on that call when you didn’t need to.

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My Latest on Using Email to Book New Meetings

Understanding the Sales Force

Let’s exclude newsletters that you get but delete, product updates, and other emails from legitimate companies that you may or may not have signed up for. And even if the issues I mentioned weren’t problematic, most emails are pushing services that aren’t needed by most of us. That’s why they stopped!

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B2B Phone Sales Cold-Calling: It Still Works! | Sales Motivation and.

The Sales Hunter

B2B Phone Sales Cold-Calling: It Still Works! Recently I wrote about why I think phone sales cold calling still works , and the feedback has been amazing. All of the feedback I received confirmed that cold-calling does still work when it is done right. They call it cold-calling for a reason…it’s cold!

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Cold Calling: Brother, Can You Spare a Sale? | Sales Motivation.

The Sales Hunter

Cold Calling: Brother, Can You Spare a Sale? I know, you’re reading this wondering what this has to do with cold calling, but stay with me. The question still stands, “How do they overcome the fear of walking up to strangers and asking for money?” Cold-Calling Never Goes Out of Style.

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VIDEO SALES TIP: The Power of Follow-Up Questions in Closing a Sale

The Sales Hunter

As I have already shared, questions are key in a sales call…remember what I shared about short questions ? Now let’s talk about the power of follow-up questions. If you want to move your sales call toward a close and toward more profit, then you need to be using follow-up questions correctly.

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Why Curiosity Is Critical for Sales Success

No More Cold Calling

They work collaboratively with their sales team, customer service team, product team, marketing team—you name it. In addition, curiosity allows leaders to gain more respect from their followers and inspires employees to develop more-trusting and more-collaborative relationships with colleagues. It’s also key for sales success.

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6 Ways Salespeople Kill Sales

The Sales Hunter

Failing to follow-up. Ignoring the customer. Trying to prove the customer is wrong. There are two simple questions we all need to ask ourselves: How is my follow-up? How much time does the customer do the talking compared to me? Most likely they do! Talking too much. Thinking it’s all about you.