LeadFuze

JUNE 29, 2021

These companies have a sales process that supports prospects throughout their customer journey. They participate in online conversations with potential buyers and offer personalized advice. They work hard to improve every aspect of their company, from customer service to employee onboarding. Outbound sales strategy.

Ideal Customer Profile 119

Ideal Customer Profile Lead Rank Lead Scoring Strategy 119

The Sales Hunter

JANUARY 5, 2012

Mark’s Insights on SALES MOTIVATION. Sales Motivation. I recently read The Challenger Sale: Taking Control of the Customer Conversation by Matthew Dixon and Brent Adamson. ” Sales Motivation Blog. Related posts: A Sales Motivation Boost with Brett Clay's Book. customer service.

Motivation 163

Motivation Hiring Ideal Customer Profile Negotiation 163

The Sales Hunter

NOVEMBER 22, 2011

Mark’s Insights on SALES MOTIVATION. Sales Motivation. Never interrupt a customer and, by all means, always allow the customer to speak first. The more you can know about the customer’s timeline, the better. Conversely, the less the customer knows about yours, the better off you will be.

Negotiation 200

Negotiation Motivation Strategy Ideal Customer Profile 200

Lessonly

SEPTEMBER 23, 2019

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset.

Customer Service 26

Customer Service Customer Loyalty Face-to-face 26

The Sales Hunter

DECEMBER 29, 2011

Mark’s Insights on SALES MOTIVATION. Sales Motivation. Take the time to contact each one of your existing customers with one objective — get referrals. The way you do this if by first engaging the customer in a conversation about what they’ve gained from working with you. customer service.

Motivation 210

Motivation Training Hiring Ideal Customer Profile 210

Engage Selling

MARCH 16, 2017

Does your sales team know the difference between conversation and combat? Far too often, salespeople will get into verbal hostilities with their potential buyers. They hear a question or an objection and automatically go on the defensive! This is not a trait … Read More »

Conversion 104

Conversion Objections Buyer Customer Service 104

The Sales Hunter

NOVEMBER 19, 2011

Mark’s Insights on SALES MOTIVATION. Sales Motivation. I’ve had many a conversation with senior level people who have said they’ve been following me on LinkedIn for some time before making contact. ” Sales Motivation Blog. customer service. sales motivation. customer service.

LinkedIn 214

LinkedIn Motivation Ideal Customer Profile Hiring 214

The Sales Hunter

DECEMBER 27, 2011

Mark’s Insights on SALES MOTIVATION. Sales Motivation. Too many sales managers and even C-Suite officers hold off on visiting customers until it’s time to close the sale. Get them out visiting customers now. Best thing of all is many times it means the customer or prospect will call you to do business.

Motivation 213

Motivation Hiring Ideal Customer Profile Negotiation 213

The Sales Hunter

DECEMBER 17, 2011

Mark’s Insights on SALES MOTIVATION. Sales Motivation. Recently, I posted a question about how to motivate a sales team during the holiday period. People were sharing ideas about how to leverage the holidays with customers, etc. ” Sales Motivation Blog. customer service. sales motivation.

Motivation 163

Motivation Ideal Customer Profile Hiring Negotiation 163

The Sales Hunter

NOVEMBER 15, 2011

Mark’s Insights on SALES MOTIVATION. Sales Motivation. You’re seeing preliminary numbers from corporate — or you’ve been having conversations with your boss. ” Sales Motivation Blog. Related posts: Sales Motivation: What are Your 2011 Goals? customer service. Negotiation.

Motivation 178

Motivation Ideal Customer Profile Negotiation Hiring 178

The Sales Hunter

JANUARY 24, 2012

Mark’s Insights on SALES MOTIVATION. Sales Motivation. Changes could be in order lead-times or delivery schedules or any number of other things but it is always amazing at what you may not think is a big deal is actually a huge benefit to a customer. Talk quality with your customer. ” Sales Motivation Blog.

Motivation 201

Motivation Ideal Customer Profile Hiring Negotiation 201

Sales Hacker

APRIL 11, 2019

Clearly, new strategies alone aren’t enough to motivate a sales team. According to behavioral intelligence (BQ), it’s all about how you motivate your team. You see, BQ has found that motivation is a trigger for thoughts… which cause feelings… which yield action. Sure, these are all key motivators for your sales reps.

Motivation 85

Motivation Compensation Lead Rank Lead Scoring 85

Hubspot Sales

AUGUST 25, 2022

Sales slumps are vicious circles of bad conversations, disappointment, and rejection and they can hit especially hard after you’ve had a successful month or quarter. What was the conversion rate? Or maybe you booked a lot of demos but the conversion rate was low. But remember — there is a light at the end of the tunnel.

Cold Calling 110

Cold Calling Hiring Face-to-face Call-back 110

SugarCRM

DECEMBER 3, 2019

In many instances, the conversation would’ve been over at this point. But the company clearly didn’t want to negatively color our experience as customers. So instead, the customer service representative placed our call on hold to check with a manager and see what the company could do.

Customer Service 34

Customer Service Lead Rank Customer Lead Scoring 34

The Sales Hunter

JULY 11, 2013

Same thing with your conversation. Your objective is to get to the good part of understanding the customer’s needs and wants, and that means asking follow-up questions regarding what they just shared with you. For the conversation, this means getting the customer to share with you what their real needs or concerns are.

Cold Calling 204

Cold Calling Consultative Selling Follow-up Selling Skills 204

The Sales Hunter

AUGUST 5, 2013

Sure, you can show them pretty pictures and glossy charts, but they’re all meaningless unless the customer understands how they will impact them. The way you find out is by engaging them in a conversation. Skip the materials and just converse by asking questions. ” Sales Motivation Blog.

Closing 198

Closing Consultative Selling Motivation Selling Skills 198

The Sales Hunter

SEPTEMBER 13, 2019

Prospecting is about creating an engaging conversation with the prospect. When you create conversation early, you set the ground rules for more discussion. For managers and marketing personnel, you need to change your role from creating content to creating questions and coaching the conversation. Sales Motivation Blog.

Prospecting 158

Prospecting Lead Rank Lead Scoring Conversion 158

The Sales Hunter

JULY 25, 2013

While sitting in a Starbucks, I couldn’t help but overhear a conversation going on next to me between a salesperson and customer. ” Sales Motivation Blog. Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills customer service questioning skills sales presentation selling skills'

Cold Calling 217

Cold Calling Selling Skills Customer Service Consultative Selling 217

The Sales Hunter

JANUARY 16, 2014

The area of town I’m in is upscale and the customers are all dressed very well, and the conversations I’m overhearing range from someone catching a flight to London later today to another person discussing a major contract. All the while, the customers are eating and drinking the same products sold in every other Starbucks.

Consultative Selling 241

Consultative Selling Banking Selling Skills Customer Service 241

The Sales Hunter

AUGUST 12, 2013

Down side is the customer can wind up viewing you as a one-trick pony or someone who can only do certain things. Conversely, the person who closes slow has the opportunity to get the customer to see a bigger picture. Having a POE that offers you more conversation with the customer is exactly what you want.

Sales Process 229

Sales Process Consultative Selling Selling Skills Customer Service 229

The Sales Hunter

AUGUST 27, 2013

Short questions are fantastic because not only are they short (and easy to remember), they also get you and the customer engaged in conversation. Strive to make at least 50% of your questions short, and you’ll find yourself gathering much better information from your customers. ” Sales Motivation Blog.

Sales Process 250

Sales Process Cold Calling Consultative Selling Selling Skills 250

Smooth Sale

SEPTEMBER 26, 2021

Various employees working in different departments such as sales, marketing, production, and customer service require separate company sections in the business building. Motivate Employees. If you need long-term operations in your business, try keeping your employees motivated. How do you motivate your employees?

Hiring 78

Hiring Company Workbooks Motivation 78

The Sales Hunter

AUGUST 6, 2013

Look at what you sell as an investment and it will help you shift the focus of your sales presentation away from one of substantiating a price by talking features to a conversation about the benefits the customer is going to receive. ” Sales Motivation Blog. Copyright 2013, Mark Hunter “The Sales Hunter.”

Cold Calling 209

Cold Calling Consultative Selling Selling Skills Benefit 209

The Sales Hunter

SEPTEMBER 3, 2013

The effort salespeople spend defending their own price in their mind winds up spilling out in customer conversations. Start embracing the perspective that your customer doesn’t care about your price and see what happens. ” Sales Motivation Blog. Copyright 2013, Mark Hunter “The Sales Hunter.”

Customer 238

Customer Discount Comparison Benefit 238

Smooth Sale

OCTOBER 5, 2023

New ideas can suddenly appear during a conversation while exercising or in an unexpected flashback to a previous experience. Motivate Yourself To Take Action Ironically, although we may feel excitement about the possibilities ahead, many quickly revert to thinking, ‘Oh, it will be too much trouble; I’ll just stick with the same old.’

Lead Rank 78

Lead Rank Lead Scoring Face-to-face Networking 78

PandaDoc

APRIL 3, 2023

The best sales training can make a big difference to morale and performance, and motivate sales leaders and sales professionals on the frontline alike to move out of their comfort zones. By learning which goals motivate their colleagues and bring the best results, managers can foster drive in a supportive setting.

Training 98

Training Hiring Construction Case Study 98

Janek Performance Group

DECEMBER 29, 2021

From these conversations, our ongoing research, and studying the marketplace, we’ve seen the emergence of training trends that we implemented in 2021 and expect will grow in 2022. Sales Skills in Customer Service. Here are the top sales training trends to watch in the coming year: Delivery Methods. Skill Assessments.

Trends 118

Trends Training Retention Face-to-face 118

Sales and Marketing Management

AUGUST 31, 2017

It’s both the motivation behind and the future ahead of your business. This includes everyone involved in pre-sales, customer service and sales. If you truly believe in your vision then you’ll know that regardless of the size of your business, you need to “think big” in terms of impact, passion and service.

Top of Funnel 246

Top of Funnel Oracle Scale Small Business 246

Miller Heiman Group

DECEMBER 8, 2020

Recently, the Technology & Services Industry Association (TSIA) honored several technology companies that earned certification in Support Staff Excellence (SSE) for 2020 at its TSIA Interact Virtual Technology & Services event. How Alcatel Continued Delivering Exceptional Customer Service in 2020.

Company 64

Company Customer Face-to-face Customer Service 64

SBI Growth

SEPTEMBER 30, 2012

The best sales comp plans effectively motivate and retain "A" player reps, push "B" reps toward better results and weed out the "C" players. They make sure that support functions like Marketing are financially motivated toward improving sales results. Keep the conversation going. Should I Stay or Should I Go? Follow @pseidell.

Compensation 288

Compensation Incentives Incentive Retention 288

Zoominfo

SEPTEMBER 1, 2019

This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. So let’s get into our top five strategies to build customer loyalty! Invest in Multi-Channel Customer Service. Great customer service is one of several factors that make a customer loyal to a brand.

Loyalty 130

Loyalty Customer Incentives Incentive 130

Smooth Sale

JANUARY 19, 2023

Your sales team is likely the front line in driving conversions, so you must equip them with the necessary tools and training they need to excel. Providing ongoing guidance and support will help them stay motivated and clearly understand your product or service. Inclusion Allies Coalition “Everyone is welcome here.”

Hiring 78

Hiring Strategy Social Media Loyalty 78

Smooth Sale

MARCH 24, 2023

When done well, the better design of pages will improve conversions. It is best to design the copy and content that motivates people to buy a product or fill in a form with their contact details. When possible, use motivating and inspiring language. Ensure customer service receives applause. Celebrate Success!

B2C 78

B2C How To Hiring Discount 78

Smooth Sale

MARCH 11, 2022

U nbeknownst to them, I became even more motivated to work with the person in question. My commitment to methodically qualify connections as I seek commonality continues to bring about time-worthy and memorable conversations. In his book, The Half-Known Life, we find highly inspiring and motivating quotes from well-known people.

Sales Qualified Lead 78

Sales Qualified Lead Ideal Customer Profile Hiring Lead Rank 78

Hubspot Sales

AUGUST 31, 2022

When these team members walk into a meeting or join a call, they immediately put customers at ease with their conversational tone and genuine demeanor. That definition can become foggy, so here are a few examples: Vulnerability is approaching a stranger in a coffee shop and striking up a conversation. Themselves. Their problems.

How To 145

How To Face-to-face Study Film 145

Smooth Sale

MARCH 18, 2023

Utilize Data Analytics: Data analytics can help you better understand customer behavior and preferences, which you can use to improve products or services. Focus on Customer Service: Providing excellent customer service is one of the best ways to retain customers. Celebrate Success!

Small Business 78

Small Business Small Business Webinar Metrics Strategy 78

Vengreso

JULY 5, 2023

These strategies, combined with diligent follow-up actions, can greatly enhance the effectiveness of any digital referral program, leading to increased conversions and overall growth for businesses. Encourage loyal customers to share their positive experiences with your product/service on review sites like Yelp or Google Reviews.

Referrals 89

Referrals Maximizer Ideal Customer Profile Social Media 89