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Automated Customer Correspondence

Cincom Smart Selling

Effective communication is the lifeblood of positive customer relationships. Yet with siloed data, scattered document creation processes, and constantly evolving regulatory policies, even the most well-intentioned businesses struggle to deliver timely, compliant, and impactful correspondence. What Are Automated Correspondence Tools?

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10 Topics to Include in Every Customer Service Training Manual

Lessonly

This two-part series explores the importance of building a customer service training manual. Part one shares five signs it’s time to refresh your manual, and part two highlights 10 topics you should consider including in your customer service training manual template for the new year. The importance of customer service.

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Ensuring data quality and accuracy in CRM software

Nutshell

Unreliable or poor-quality data can lead to impractical, poorly developed sales, marketing, and customer service strategies. While low-quality data can potentially wreak havoc on your business, high-quality customer data can do wonders for multiple areas of your business. Customer data should always be up-to-date and timely.

CRM 62
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Sales Brief: Remote onboarding, resume tips, and more

Close.io

What is a standard email response time policy and why do you need one? Email response time may not seem like a very sexy topic, but it's a vital part of customer service and absolutely crucial for new customer acquisition. If you up your email game, you’re going to close more deals with new customers.

Hiring 95
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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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40 Customer Service Tips from Today’s Leaders

Lessonly

It’s no surprise that the world of customer service is in the middle of astronomical change. As customers continue to demand more from companies, the role of a customer service team is more important than ever in order to keep satisfaction and engagement high. Download The Future of Customer Service today !

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Adopting artificial intelligence in your sales process

PandaDoc

Developing an AI strategy should involve identifying pain points, setting goals, assessing infrastructure, calculating ROI, researching solutions, piloting tools, training staff, and tracking performance. Sales professionals must direct AI tools, validate outputs, provide context, and maintain ethical standards.