Zoominfo

JANUARY 11, 2021

Creating customer profiles for these prospects is crucial for your marketing campaigns—and in the end, your sales. Focusing on segmented groups of potential customers not only saves time and resources, but the marketing campaign as a whole. What is a Customer Profile? The Benefits of Creating Customer Profiles.

Ideal Customer Profile 162

Ideal Customer Profile B2B Buyer Persona Top of Funnel 162

Zoominfo

SEPTEMBER 1, 2019

Why does a customer remain loyal to a particular brand? Businesses have posed the question of how to build and strengthen customer loyalty throughout history. The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace.

Loyalty 130

Loyalty Customer Incentives Incentive 130

Jeffrey Gitomer

FEBRUARY 22, 2012

Attitude Webinar: February 29th, 2012. Attitude webinar on February 29th, 2012! Every employee in every company needs a foundation of attitude in order to create a successful work environment, successful relationships with their customers, and ultimately a successful business and life. CLICK HERE TO SIGN UP FOR THE WEBINAR!

Webinar Metrics 187

Webinar Metrics Hiring Social Media Loyalty 187

Jeffrey Gitomer

DECEMBER 6, 2011

Have You Signed Up For My Webinar Bootcamp Yet? Tweet Share Have you taken time to sign up for my webinar bootcamp yet? Between December 12th and 16th I am going to give 5 webinars that are going to rocket you into 2012 because it’s information you can use. Customer Loyalty. Jeffrey Webinar. Share this Post.

Webinar Metrics 191

Webinar Metrics Hiring Social Media Loyalty 191

Lessonly

APRIL 22, 2020

So what’s the most successful way to create and issue a customer service training program outline to employees while your workforce is remote? Trained employees, especially when communicated through some sort of customer service procedures and process outline, are more positive about their overall work performance.

Customer Service 26

Customer Service Training Customer Face-to-face 26

Jeffrey Gitomer

SEPTEMBER 4, 2012

Tweet How much is one customer worth? What’s the dollar amount you would be willing to place on a repeat customer? A loyal customer? In today’s competitive marketplace, merely achieving customer satisfaction is not enough. Instead, you must aspire to create loyalty with each and every customer.

Webinar Metrics 155

Webinar Metrics Loyalty Customer Service Competition 155

SugarCRM

FEBRUARY 27, 2024

As a nationwide operation, the company offers fire safety training and products to a wide variety of businesses, making the process of efficiently managing customer enquiries and customer relations a potentially challenging one. This includes tracing and analysing of all customer interactions – from online chats to support tickets.

Relationals 26

Relationals Webinar Metrics SugarCRM Customer 26

Jeffrey Gitomer

FEBRUARY 6, 2012

Sign Up For My February 8 Webinar – Closing the Sale [Space Is Limited]. Tweet Share Have you signed up for my webinar yet? This webinar will show you how to do it. Customer Loyalty. Jeffrey Webinar. Customer Satisfaction is Worthless, Customer Loyalty is Priceless. Online Training. Categories.

Webinar Metrics 158

Webinar Metrics Hiring Closing Social Media 158

Nutshell

MAY 19, 2020

Churn rate, the loss of customers over a specified period of time, is one of the most important metrics a company can track. Let’s take a closer look at what customer churn rate really means for your business, and acknowledge the negative impact it can have on your company’s bottom line. Say you started May with 200 users.

Churn 133

Churn Customer Lead Rank Retention 133

Jeffrey Gitomer

SEPTEMBER 27, 2011

~ It’s a Turn It Into Money Webinar. Tweet Share Andy Horner, Chief Architect of Ace of Sales, and I are offering a webinar September 28th at 11 am and then again at 3 pm. I am challenging you to sign up for that webinar right now and find out all you need to know about Twitter. REGISTER FOR THE WEBINAR HERE: [link].

Webinar Metrics 197

Webinar Metrics Hiring Social Media Loyalty 197

Lessonly

JUNE 1, 2018

John’s customer service team is experiencing some growing pains. They’re quickly scaling and serving more customers than ever before. Customer service leaders, like John, have to make sure their teams adapt to what customers are looking for and understand their demands to ensure they’re meeting—and exceeding—these preferences.

Customer Service 20

Customer Service Scale Customer Enterprise 20

Lessonly

NOVEMBER 11, 2020

One thing though that I have not learned in my time here and could’ve told you coming into this job is that customer service matters. However, before working here, I had no idea how much it matters or why winning in the future will require great service and support. Here’s why customer service training software matters.

Customer Service 26

Customer Service Software Software Training 26

Zoominfo

JANUARY 11, 2021

Creating customer profiles for these prospects is crucial for your marketing campaigns—and in the end, your sales. Focusing on segmented groups of potential customers not only saves time and resources but the marketing campaign as a whole. What is a Customer Profile? How do they compare to buyer personas?

Ideal Customer Profile 100

Ideal Customer Profile B2B Buyer Persona Top of Funnel 100

Jeffrey Gitomer

JUNE 11, 2012

Tweet 2012 is the Year of the Webinar. When you do, you’ll not only have access to each upcoming live webinar, but you’ll also be able to watch all the previous recorded webinars that you missed. I want to invite you to sign up. It’s a lot of value. And it’s meant for you.

Webinar Metrics 148

Webinar Metrics Video Customer Service Loyalty 148

Jeffrey Gitomer

MARCH 12, 2012

Every customer has objections. I’d like to personally invite you to join me for my upcoming Break Down Barriers To Make The Sale webinar on March 21st, 2012! CLICK HERE TO SIGN UP FOR THE WEBINAR! Read what others are saying about my webinars: I truly enjoyed the webinar yesterday! Where do I go to see this again?

Webinar Metrics 167

Webinar Metrics Referrals Lead Rank Lead Scoring 167

Janek Performance Group

APRIL 17, 2024

Our recent webinar Turbocharging Business Development Strategies noted the importance of BDRs. They can be instrumental in accelerating revenue generation and fostering customer relationships. They can streamline the sales process and reduce the need for expensive lead generation tools or outsourcing services.

Outsourcing Services 118

Outsourcing Services B2B Lead Rank Sales Qualified Lead 118

Guru

DECEMBER 6, 2018

On Tuesday I sat down with Michael Redbord, General Manager of Service Hub at HubSpot , to talk about the paradigm shift in customer service (CS) and how the function is becoming a key revenue driver for businesses.

Hubspot 56

Hubspot Webinar Metrics Customer Customer Service 56

Jeffrey Gitomer

DECEMBER 14, 2011

You Can Still Sign Up For My Webinar Bootcamp! Tweet Share You can still sign up for my webinar bootcamp! Thursday – Differentiate or Die, The key to selling is the customer’s perception of your ability to differentiate yourself from your competition. Register for my webinar bootcamp now: [link]. Hire Jeffrey.

Webinar Metrics 148

Webinar Metrics Hiring Social Media Loyalty 148

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. You know how hard it is to get new customers. Why Should You Care about Existing Customers?

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Jeffrey Gitomer

MAY 12, 2011

Want To Learn How To Sell To Tough Customers? Join Me For My Next Webinar On May 17. Tweet Share If you’re having a hard time selling to tough customers, I have a solution for you. Take some time out of your day on May 17 and join me for my webinar. How to use email to resolve customer issues.

Hiring 220

Hiring Webinar Metrics Social Media Customer 220

Jeffrey Gitomer

MARCH 21, 2012

Tweet Have you signed up for my Year of The Webinar package yet? You still have the opportunity to benefit from 12 webinars that will help you become a better salesperson.

Webinar Metrics 155

Webinar Metrics Benefit Opportunity Social Media 155

Jeffrey Gitomer

JULY 23, 2012

Tweet Pitches and presentations are the fastest way to turn off a potential customer from wanting to buy, unless you learn how to convey true value. Presentation Domination is all about engaging and persuading in a compelling manner that will make it easy for your customers to write you a check!

Webinar Metrics 155

Webinar Metrics Lead Rank Lead Scoring Customer 155

Lessonly

NOVEMBER 13, 2018

Customer service continues to be a differentiator for companies—no matter the industry. That’s why we’ve partnered with Zendesk to help teams like Ibotta , Thrive Market , and Headspace create better customer experiences and revolutionize their customer success. .

Customer Service 20

Customer Service Training Customer Scale 20

Guru

NOVEMBER 8, 2018

To dissect the hype and explore the real opportunities around AI, I teamed up with Customer Contact Central to discuss AI in cloud-based solutions. These advances often fuel the fear that automation will someday replace humans.

Webinar Metrics 49

Webinar Metrics Vendor Customer Service Industry 49

Jeffrey Gitomer

JUNE 22, 2011

Join Jeffrey’s Next Live Webinar and Watch the Sparks Fly! Andy Horner, Chief Architect of Jeffrey’s Ace of Sales, and I are about to open up a can of webinar whoop-ass! Learn more: Webinar Details — Wednesday, June 29th: Topic: How to ask powerful, emtionally engaging questions. Customer Loyalty. Jeffrey Webinar.

Webinar Metrics 129

Webinar Metrics Hiring Social Media Loyalty 129

Lessonly

NOVEMBER 21, 2018

Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. The best customer service teams know the power of practice. Adam Toporek.

Customer Service 20

Customer Service Customer Education Training 20

Jeffrey Gitomer

AUGUST 31, 2011

. “What Should I Say When The Customer Calls And He’s Mad As Hell?” ” You can say, “I apologize,” but that’s not what the customer is looking for. You can begin to tell your story about what happened, but that’s not what the customer is looking for. Do they need it by tomorrow?

Hiring 318

Hiring Customer Social Media Loyalty 318

SugarCRM

AUGUST 19, 2020

Best-Selling Author and Expert Micah Solomon Addresses the Importance of Customer Experience Management and Strategy. Register for our free CX webinar series here and join us as Micah digs in further on customer service in the experience economy. Q: Why is a customer experience strategy (CX) so important today? .

Customer 48

Customer Webinar Metrics Customer Service SugarCRM 48

PandaDoc

JUNE 23, 2021

Due to the staggering number of new businesses and potential clients that inhabit the marketplace, companies must know the difference between ideal customer profiles (ICPs) and buyer personas, in order to craft the perfect strategy for using them. How to know whether to use ideal customer profiles or buyer personas. Understanding ICPs.

Ideal Customer Profile 94

Ideal Customer Profile Buyer Persona Buyer Customer 94

Apptivo

APRIL 13, 2021

For every company, the employees and the people need to connect with the customers. The company needs to know customers on a personal level and understand their needs and provide solutions. It helps in telling the course of a customer. Understanding your customers. Stages in a customer journey.

Customer 93

Customer Case Study Loyalty Software 93

Lessonly

JULY 30, 2019

There are a lot of ways a great customer experience platform provides a better, more encompassing onboarding experience for agents. There’s serious potential for continuous training and customer experience management software to solve this major business issue. . And they have low job satisfaction because of it.

Customer Service 20

Customer Service Software Software Customer 20

Jonathan Farrington

APRIL 9, 2012

Customer care is set to become one of the most important issues facing businesses in every market – fact! Customer care programs come under a number of titles – customer services; customer satisfaction; customer focus; customer orientated etc. Inconsistent Customer Care. Organization.

Customer Service 51

Customer Service Customer Webinar Metrics Lead Rank 51

Smooth Sale

FEBRUARY 15, 2024

Whether that means revising a policy, making a product safer, or improving customer service, show your audience that you’re committed to change. Host a Q&A session, a webinar, or a community event to address concerns and answer questions directly. Celebrate Success!

How To 120

How To Social Media Webinar Metrics Media 120

Increase Sales

JANUARY 28, 2013

Your small business brand is all about the expectations held by your loyal customers and not so loyal ones. If these expectations are not met, then your customers’ behaviors may potentially change and they may no longer be your loyal customers. Let me explain. Rooms are clean. Staff is friendly. Share on Facebook.

Small Business 151

Small Business Small Business Customer Infusion 151

SMEI

JANUARY 16, 2024

Customer Service and Engagement : It can manage customer inquiries, provide support, and engage with users, ensuring customer satisfaction without the need for constant human supervision. The post GPT Tools for Sales & Marketing appeared first on SMEI.

Tools 62

Tools Marketing Face-to-face Webinar Metrics 62

Guru

NOVEMBER 15, 2018

Michael is General Manager, Service Hub at HubSpot and a guest blogger for Guru. Join Guru's upcoming webinar with Michael for an interactive discussion on the paradigm shift in customer service, and how the function is becoming a key revenue driver for businesses.

Education 48

Education Customer Hubspot Webinar Metrics 48

Zoominfo

FEBRUARY 18, 2021

Propel them further down the sales funnel with white papers and webinars. They developed online friendships, and those friends became loyal customers. The best relationship-oriented sellers place their connection with the customer above all other elements of the selling process. You can even benefit your entire industry.

Social Media 227

Social Media Top of Funnel Face-to-face Conference 227