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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate. Brainshark.

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Sales Intelligence Tools: A Guide to Predictive Prospecting

Zoominfo

Sales intelligence uses data and sophisticated software for lead generation , creating an ideal customer profile , data quality management, and more. What Do Sales Intelligence Tools Do? Ideal sales intelligence tools supply your team with up-to-date information about your prospects and addressable market — and how you can reach them.

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Robust Field Service Management Using Help Desk Software

Apptivo

What software to use for Field service management? At its core, Field Service Management is a Customer Service Management tool – being the back-end internal management system to provide the services a customer has requested. How does help desk software simplify the workflow involved in field service management?

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What Is Complex Selling? [+Examples]

Hubspot Sales

Because of the intricacies involved in this process, enterprise deals are referred to as complex sales. For example, suppose you're selling technical software. For example, are you going to be speaking to the IT team that will troubleshoot your software? Complex Sales Example. Proposal Stage.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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The Most Comprehensive Guide to Sales Engagement (Including Strategies, Examples and Platforms)

Vengreso

Sales leaders can improve sales engagement by giving their teams the tools that provide the right analytics and platforms to engage with the customers to grow their sales pipeline. These tools are giving me great analytics and tracking results to improve my engagement. Thanks for this fantastic article! Click To Tweet.

Examples 123
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Are There AI Tools for Small Business Sales?

BuzzBoard

Understanding the Relevance of AI Tools for Sales in the Context of Small Businesses There’s no denying that artificial intelligence (AI) is revolutionizing sales tools, particularly for small businesses. These aren’t just daydreams – they’re tangible opportunities readily available with AI tools for sales.