Remove Blog Remove Customer Service Remove Opportunity Remove Sales Management
article thumbnail

Why Welcome Emails Serve as an Awesome Customer Service Strategy

SalesFuel

A strong customer service strategy is key to keeping customers happy and your success going. Why you should kick off your customer service strategy right away According to Act-On , “90% of consumers report their post-purchase experience is just as important as the quality of the products.”

article thumbnail

Are You a Salesperson or a Customer Service Person?

The Sales Hunter

.” Your job description says “sales” and you’re part of the sales team. If that’s the case, then why are you acting like a customer service person? I’m not bashing customer service people. Sales managers, what behavior are you rewarding?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. The problem is priorities: a sales team’s priority, the thing they’re judged by, is having as many conversations as possible.

article thumbnail

5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

article thumbnail

The Sales Manager New Year’s Resolution: 3 Do’s & 3 Don'ts

SBI Growth

It’s a great opportunity to challenge yourself to grow, both personally and professionally. Each recommendation addresses the biggest obstacles every sales manager faces to making the number: Not enough ‘A’ players on the team. Every sales manager is time starved. POST-SALES SUPPORT. INTERNAL MEETINGS.

article thumbnail

What Is The Difference Between Lead And Opportunity In CRM?

Apptivo

Salespeople follow up right from capturing a lead, converting it to sales qualified lead, moving it into pipeline opportunities, and improving the customer conversion rate. In short, sales teams have a significant role in increasing the revenue of a company. It is not that if there is lead, there will be no opportunity.

article thumbnail

Using Sales Managers and Executives to Close More 4th Quarter Sales

The Sales Hunter

One of the easiest things sales managers and senior management can do is to call every person they know at a client company. First is to get the name of your company back in front of the customer/prospect, even though the person might not be our buyer. Copyright 2013, Mark Hunter “The Sales Hunter.”