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From the Switchboard to Social Media: A Brief History of Customer Service

Sales and Marketing Management

Given such a clunky, limited system, it’s a wonder that this method of communication caught on at all. From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. Being able to contact a commercial enterprise for free was therefore a pretty big deal.). You’ve Got Mail!

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Customers And Sellers, Conflicting Systems

Partners in Excellence

I’ve been writing a series on the importance of systems thinking in buying and selling. A fundamental issue we have to understand is “What happens when two independent systems intersect and have to work together?” As a result we and our customers have a huge challenge. It’s no wonder why we each struggle!

System 107
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15 tools to make your customer service team more productive

PandaDoc

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. After two bad experiences, 76% of customers are gone. Enterprise pricing available.

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Top 5 Mobile CRM Benefits for Your Enterprise Business

Apptivo

" title="Top 5 Mobile CRM Benefits for Your Enterprise Business" data-src="[link] /> 1. Final Notes As it enters the realm of enterprise innovation, mobile CRM adopts the saying that “fortune favors the prepared mind.” What is mobile CRM? How does a Mobile CRM benefit your business? Top 5 Benefits of Mobile CRM 4.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Top 3 Things Your Customer Service Software Needs to Have

SugarCRM

A growing number of businesses today focus on providing exceptional customer service. Thus, finding good customer service software is one of the main challenges faced by companies of all sizes, regardless of their profile. We identified the top three aspects that make such systems competitive for your enterprise.

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How Salesloft helps you get the most out of your CRM system

SalesLoft

A survey of over 500 sales leaders found that most CRM ( customer relationship management ) systems are painfully difficult to use, with 76% of respondents reporting that their team doesn’t use the majority of tools in their CRM. A customer relationship management system is your organization’s record keeper.

System 52
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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.