The Spiff Blog

MARCH 17, 2022

Marcello Albuquerque, Software Engineer. Raphael brings over 25 years of experience in Enterprise Financial Applications & SaaS working with leading software companies such as PeopleSoft/Oracle, Microsoft, Workday, FinancialForce and more recently as the Chief Product Officer at Tradeshift. Benjamin Naugle, Software Engineer.

Meeting 62

Meeting Engineering PeopleSoft Travel 62

SugarCRM

NOVEMBER 8, 2022

Backcountry is an online specialty retailer and parent company of four business units that specialize in gear for wilderness adventures and outdoor sports, including biking, skiing, snowboarding, climbing, fly-fishing, hiking, and camping. “We have a customer-centric view of our jobs instead of a task-oriented view.”

Ideal Customer Profile 26

Ideal Customer Profile SugarCRM Scale Customer 26

Apptivo

MARCH 24, 2023

7 ways to improve customer service desk performance 3. Former Zappos CEO Tony Hsieh once stated, “Customer service shouldn’t just be a department, it should be the entire company.” To stay ahead of the competition, businesses must prioritize exceptional customer service.

Customer Service 59

Customer Service Customer Lead Rank Lead Scoring 59

Smooth Sale

FEBRUARY 14, 2022

When he isn’t planted at his desk writing something up, he’ll be wandering around town practicing photography or watching his favorite sports teams with his friends. Interactive tours of a new software application are more enjoyable and more memorable than reading an instructional manual.

Strategy 78

Strategy Hiring Lead Rank Social Media 78

Zoominfo

DECEMBER 5, 2018

For example, if you work for a software company, you won’t have much luck posting in a sports or entertainment subreddit. Offer customer service: When customers visit your subreddit, they’ll expect to interact with you directly. We recommend you pin a couple introductory posts to the top of your subreddit.

B2B 157

B2B Advertising Advertising Promotion 157

Leading Results Rambings

NOVEMBER 26, 2013

Did the grinding work to get them ready for crowns, took pictures of the teeth stubs, designed the crowns (with the help of really cool dental CAD software) and then had an on-site, computer driven, milling machine, make the crowns. This was not a good service experience. Over the next couple of hours he took 3d pictures of my teeth.

Cost per Acquisition 71

Cost per Acquisition Airlines Call-back Sports 71

Lessonly

AUGUST 26, 2019

Why isn’t there a great place to store all the information customer service and sales reps need to best help their customers and prospects? We’re squarely in the “how” and “what” phases of developing our knowledge management system software. Creators can see how long everyone spent on each section of content.

System 29

System Film Sports Knowledge Base 29

Apptivo

APRIL 11, 2023

What is field service management software and why is it important? Who can use FSM software? Steps to find the best field service management software 4. Challenges of choosing the right Field Service software 5. What sets Apptivo CRM apart from the field service competition?

Software 52

Software Software Analytics Lead Rank 52

Lessonly

DECEMBER 19, 2019

Sports training methods work the same way. Sales and customer service teams have to change, too. Practice allows sales and customer service reps to record themselves doing a pitch, overcome an objection, and handle a customer complaint. We end up stagnant if we don’t disrupt our normal habits.

Training 30

Training Call-back Google Sports 30

Xactly

AUGUST 30, 2018

It can improve customer service, and increase overall sales volume. It could include a spa, a lunch/dinner, treat for them, sporting event tickets, or giving them a day off. This will keep it interesting for your sales reps and even benefit your customers. Utilize Technology with Sales Team Management Software and Tools.

Enterprise 40

Enterprise Enterprise Top of Funnel Compensation 40

Sales Hacker

JULY 18, 2018

Customer Interactions. GeneSys empowers contact centers to easily manage customer interactions across all channels. The software monitors customer journeys and helps route customers from social media to calling on the phone to emailing, chatting, or sending a text message. Product Listings. Fulfillment.

Tools 54

Tools Ideal Customer Profile Social Media Channels 54

Sales and Marketing Management

JANUARY 27, 2020

Call in for better deal: Many customers then called in to try to negotiate a better deal. Some customers succeeded, some did not. At this point the customer had to call customer services back and once again try to negotiate a better deal. The customer is now incentivized to choose the best offering.

Incentives 199

Incentives Incentive Negotiation Channels 199

Zoominfo

AUGUST 12, 2020

Sales is no longer an individual sport. For instance, reps selling automation software have a higher chance of a sale in an area like Silicon Valley, over more rural Napa Valley. Every sales organization is just as unique as the solution and customer-base it is trying to grow. Poor clarity for expectations and goals .

B2B 200

B2B Lead Rank Sales Qualified Lead Top of Funnel 200

Hubspot Sales

APRIL 13, 2021

The way you charge customers needs to align with the value people get from your product or service. Your value metric is what and how you charge for your product or service. If you sell software, you might charge for specific features, customer contacts, or hours of hosting. Price Optimization Software.

B2C 108

B2C Segment Retail Demographics 108

Crunchbase

MAY 6, 2022

In addition, we’ll walk you through how to use Crunchbase’s sales prospecting software to connect with decision-makers at these companies and close deals, all in one platform. LinkSquares is a computer software company that features AI-powered contract management and analytics tool for in-house legal and finance teams.

Lead Rank 105

Lead Rank Lead Scoring Company Sales Qualified Lead 105

Zoominfo

AUGUST 12, 2020

Sales is no longer an individual sport. For instance, reps selling automation software have a higher chance of a sale in an area like Silicon Valley, over more rural Napa Valley. Every sales organization is just as unique as the solution and customer-base it is trying to grow. What Sales Team Structure is Best? Delivering it.

B2B 100

B2B Lead Rank Sales Qualified Lead Top of Funnel 100

Smooth Sale

JANUARY 17, 2022

When he isn’t planted at his desk writing something up, he’ll be wandering around town practicing photography or watching his favorite sports teams with his friends. Other companies choose to integrate their email newsletter or marketing platforms or Google services, each proven to provide a better user experience.

Social Media 78

Social Media Hiring Top of Funnel Media 78

Sales Hacker

SEPTEMBER 5, 2019

Who’s responsible for retaining your SaaS customers? Customer support? Customer success? Because retention is a team sport — and customer churn is the opponent. In this article, we’ll talk about how sales reps (along with Marketing , Customer Success , and others) can keep customer churn to a minimum.

Churn 71

Churn Loyalty Webinar Metrics Social Media 71

Nutshell

JULY 9, 2021

Software Engineer. My background in customer service, communication skills, and team player attitude are all applicable. I get to be everyone’s cheerleader, and offer a leg-up during one of the toughest and most-dreaded software transitions for any business owner. Skip ahead to your favorite Nutsheller: Kendal Won.

Retail 118

Retail Scale Education Study 118

Tony Hughes

MARCH 7, 2018

Recently, a CEO argued for the end of selling and how customer service agents could handle it all. If you're a CXO reading this or you know one that has purchased million dollar enterprise software sight unseen, please comment. Nobody is ever satisfied with what they're using, especially in software. Please hold me to it!

Lead Rank 66

Lead Rank Enterprise Enterprise Scale 66

Sales Hacker

OCTOBER 7, 2021

A people person with extensive C-Level experience in enterprise software, business development and operations. I exited to pursue other interests after Upland Software acquired the company in 2019. Author of The SaaS Sales Method for Customer Success and Predictive Marketing. “Always deliver more than expected!

Hiring 130

Hiring Ideal Customer Profile Top of Funnel Lead Rank 130

Lessonly

DECEMBER 18, 2019

An ever-present counter or list of the factors that lead to the debt burden could be shown during that chapter, much like a scoreboard during sports. Lessonly is powerfully simple software that helps teams learn, practice, and Do Better Work. This helps learners scaffold their knowledge. Learn more here. See how here.

Examples 30

Examples Video Training Airlines 30

Sales Hacker Training

APRIL 30, 2018

In its early years, sales enablement either emerged as a subset of the broader field of Sales Operations or as a function performed singularly or collectively by other business units (sales, marketing, customer service, etc.) Successful sales enablement is a team sport! in support of revenue-oriented goals.

Sales Enablement 103

Sales Enablement Top of Funnel Sales Qualified Lead Lead Rank 103

Sales Hacker

DECEMBER 8, 2017

Powerful buyer influence of software review sites like G2Crowd & Capterra. The evolution of Sales & Marketing into Revenue Ops & Customer Ops. Have you noticed that every year the same sport teams compete for the championship; Mercedes (F1), Manchester United, New England Patriots, and San Antonio Spurs.

Trends 96

Trends Outsourcing Services Top of Funnel Account Based Marketing 96

PandaDoc

SEPTEMBER 2, 2020

Miller Heiman Group is one of the largest professional services providers in the world designed to help organizations sell more and service better. The company allows business solution users to review the software they use in their tech stack every day. What to check out: 5 Ways to Turn Your Bottom Sales Performers Around.

Top of Funnel 98

Top of Funnel Sales Management Hiring Lead Rank 98

LeadFuze

AUGUST 5, 2021

“ Blogging is to writing what extreme sports are to athletics: more free-form, more accident-prone, less formal, more alive. The Gist: G2 Crowd is a massive name in the software space. Now he’s turned his attention to building the software platform that will power the next wave of Cold Calling 2.0 A Post Worth Your Time.

Top of Funnel 98

Top of Funnel Hiring Lead Rank Retail 98