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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate. Brainshark.

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Like Peanut Butter and Jelly: How Training Software and a Knowledge Base are a Perfect Pair

Lessonly

It takes thoughtful consideration to curate the right mix of enablement tools to set up employees on a path toward ongoing success—and training software and a knowledge base are a perfect pair for growing teams. Productivity tools broadly accelerate daily work through automation or digitization. The Right Mix.

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The Best 10 Web Chat Tools in 2019

Hubspot Sales

HubSpot Research found that 82% of consumers rate an "immediate" response as important or very important when they have a marketing or sales question. Web chat tools can be used at almost every stage of the customer lifecycle. Take your pick from some of the best chat tools. Speed is everything for today's buyers and customers.

Tools 132
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How Sales Reps Are Hitting Quotas Without Hitting the Streets

Sales and Marketing Management

Author: Mark Kovac, David Deming and Sushant Khandelwal Virtual selling in business-to-business markets, often associated with inside sales, has carried a bit of a stigma within field-dominated sales organizations. Myth 1: Field sales reps sell primarily in person. Myth 1: Field sales reps sell primarily in person.

Lead Rank 339
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HubSpot is too expensive: Saving money on software without losing features

Nutshell

If you’ve ever Googled any sales or marketing tips, you’ve more than likely seen its content. HubSpot is essentially a collection of expensive tools that serve as a platform powerful enough to handle all of an organization’s marketing needs. Sales Manager, Saas Startup. HubSpot’s Sales Hub is the first of its three spokes.

Hubspot 126
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How to boost sales strategy with a deal desk

PandaDoc

This is done by forming a team of stakeholders and decision-makers, establishing approval workflows, and effectively integrating automation tools. This article highlights how a deal desk functions and its ability to transform the way companies tackle their sales strategy. See also How to close the sales cycle with sales battle cards 2.

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Website Activity: The Tools and Tactics to Track It

Hubspot Sales

In this case, your product and sales efforts are your experiment, your website is your tri-fold board, and you have the option to keep a pulse on where to improve both by tracking your website activity. That's why website activity software is becoming a necessity. Here are some of the best website activity software available.