article thumbnail

How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

That means marketers, sales professionals, operations people, and analysts all work in tandem to interact directly with customers – eliminating or greatly limiting involvement of customer service or account representatives. That’s when I decided to have the people who do the hands-on client work interact directly with customers.

article thumbnail

Sales Training System: Do You Have One? | Sales Motivation and.

The Sales Hunter

Sales Training System: Do You Have One? Do you have a sales training system you believe in? It never ceases to amaze me how few salespeople have a personal sales training system. Having a personal sales training system is as important as taking the time to exercise. customer service. December 2010.

System 160
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

7 Sales Prospecting Ideas That Work | Sales Motivation and Sales.

The Sales Hunter

Move these people to your cold-contact list and allow your low-touch contact system to take over. customer service. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010. February 2010. January 2010. cold calling.

article thumbnail

Solutions to Your Small Business Sales Challenges | Sales.

The Sales Hunter

A far more effective response is to create a sales and marketing system that provides an interconnected, measurable set of processes and tools that ultimately result in increased sales. Where would McDonald’s be today without a system to consistently produce hot hamburgers? The system is the solution. customer service.

article thumbnail

The Pipeline ? Customer Hot Potato ? Sales eXchange ? 117

The Pipeline

December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010. February 2010. January 2010. With so many opportunities to ensure customer satisfaction, it is a wonder how some companies keep blowing it. August 2011. April 2011. March 2011.

Pipeline 227
article thumbnail

You Help People. Does that Sound Better Than "Salesperson.

The Sales Hunter

” “I help CEOs make their companies more customer-friendly.” ” “I help companies better manage their communications systems.” customer service. December 2010. November 2010. October 2010. September 2010. August 2010. April 2010. March 2010.

article thumbnail

4 Ways to Close More Sales By Changing Your Sales Process.

The Sales Hunter

If it means spending money buying a new computer or software system, then do it. Segments might include “x” amount of time each week dealing with existing customers, “x” amount with prospects, “x” amount of time networking, etc. customer service. December 2010. November 2010.