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16 Technology Trends Shaping eCommerce in 2020

Hubspot Sales

Let's review the latest eCommerce technology trends to focus on as we move through 2020. mobile retail revenue is expected to be $339 billion in 2020, up from $207 billion in 2018. They result in improved, personalized customer service and decreased inventory. Mobile dominates online sales.

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How to Track and Drive Productivity for Remote Sales and Customer Service Reps in 2019

Sales Hacker

The remote sales force and customer service team is officially here. Sales and customer service teams are not immune to these larger trends. Benefits of Remote Sales and Customer Service Teams. The breakout growth of remote sales and customer service roles is happening for a multitude of reasons.

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9 Sales Trends to Watch for in 2018

Circleback

More acquisitions and partnerships, an increased role of AI and automation, a rising millennial workforce, and higher costs of customer acquisition are all making the B2B space highly unpredictable and competitive. Amidst this chaos, let’s focus on what will really matter in 2018. Trends to Watch for in 2018.

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The Monthly Rundown: Startups to Watch from Shamus the Sales Guy

Crunchbase

Curious about what’s trending in the startup world from a salesperson’s perspective? As a Crunchbase veteran, I am constantly looking out for interesting industry trends, developments and startups on the rise to get ahead of the game. Industry: Customer Service, Enterprise Software. HQ: Copenhagen, Denmark.

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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.

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5 Ways to Build Up Customer Loyalty

Zoominfo

This is a troubling trend, considering the fact that trust is the foundation of customer loyalty. So let’s get into our top five strategies to build customer loyalty! Invest in Multi-Channel Customer Service. Great customer service is one of several factors that make a customer loyal to a brand.

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Gap Selling Delivers BIG Results

A Sales Guy

Let’s get to the impact of GAP Selling since integrating it at the end of 2018: Avg Sale improved from $45k in 2018 to $105K in 2019. I’d say each sale is more complete and involves a larger product/service mix to solve their business problem. Next, the closest salespeople sold $380k and $290k for the 2018 year.

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