Lessonly

JANUARY 9, 2020

We’re about a week into this fresh decade, and many folks are dreaming up big goals for a healthier 2020. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. The outcome is only as good as the input.

Customer Service 26

Customer Service Software Software Training 26

Close.io

OCTOBER 9, 2019

In this post, we’re sharing three inside sales job descriptions that you can steal and personalize for your business in order to attract the right sales talent in 2020! You have experience working in or a customer-focused role and have expert customer service skills. Assist in the development of sales training materials.

Inside Sales 91

Inside Sales Hiring Ideal Customer Profile Sales Qualified Lead 91

Sales and Marketing Management

OCTOBER 26, 2020

The flowering of virtual sales channels and tools flies in the face of four myths, as documented by Bain & Company’s recent survey, conducted with Dynata, of more than 300 B2B buyers and sellers in the US, UK and Canada. Getting virtual sales right involves far more than using digital tools.

Lead Rank 339

Lead Rank Quota Face-to-face Hiring 339

Crunchbase

MAY 14, 2020

Update: June 26, 2020. This blog post was originally “The 25 Sales Leaders You should Get to Know in 2020.” From SDR in 2015, to enterprise AE in 2020–and she’s gathered quite the following on LinkedIn. Director of Sales Execution and Evolution at JB Sales Training. Morgan J Ingram. Crunchbase , LinkedIn , Twitter.

Top of Funnel 101

Top of Funnel Hiring Twitter Lead Rank 101

Showpad

DECEMBER 16, 2019

It will be critical for Sales organizations to closely examine all such factors if they hope to optimize their Sales enablement program for substantial, ongoing success in 2020 and beyond. This was felt even in service fields like Sales, Marketing, and customer service, at least to some extent. The Rise of Guided Selling.

Sales Enablement 52

Sales Enablement Trends Lead Rank Lead Scoring 52

Highspot

JANUARY 19, 2022

Sales training programs are often like that — but they don’t have to be. The trick is knowing what training program and techniques to use. In this guide, we’ll dive deep into sales training and give you the information you need to choose an impactful course for your team, including: What is sales training?

Training 92

Training Lead Rank Hiring Course 92

Lessonly

JUNE 1, 2018

John’s customer service team is experiencing some growing pains. They’re quickly scaling and serving more customers than ever before. Customer service leaders, like John, have to make sure their teams adapt to what customers are looking for and understand their demands to ensure they’re meeting—and exceeding—these preferences.

Customer Service 20

Customer Service Scale Customer Enterprise 20

ExecVision

NOVEMBER 21, 2019

For teams that want to go head-to-head with the competition and grow in the market, there are 10 priorities for sales leadership to focus on for 2020: A Strong Coaching Culture and Program. Customer-facing teams need help developing their skills, knowledge, and strategies to help them close more deals and provide great customer service.

Hiring 40

Hiring Top of Funnel GoldMine Coaching 40

Lessonly

OCTOBER 20, 2020

2020 has been a certifiably challenging year, but that didn’t’ stop our fearless Product team from building… drumroll please… Lessonly Certifications! Online employee training and development has never been more important than it is in our still partially remote world. Train with one of our competitors.

Software 26

Software Software Customer Service Account 26

Sales Hacker Training

NOVEMBER 6, 2019

Our question: “What is your best advice for anyone starting their sales career in 2020?” You’re easily replaceable, and most of them haven’t figured out how to properly support and train new salespeople yet. 2) A modern training program where you will learn how to sell effectively. CEO of JBarrows Sales Training.

Hiring 79

Hiring Demand Generation Agencies Up-Sell Hubspot 79

SBI

FEBRUARY 4, 2020

The second area is better training on product updates and new releases so that sellers always have the most up-to-date information and know how to match product features with buyer needs. Tools are your friend here. WAYNE: I’m a huge fan of tools and have built many tech stacks over the years. Change, in general, is hard.

ROI 117

ROI B2C Consumer Buying Cycle 117

Allego

AUGUST 5, 2021

The growing need for virtual sales enablement capabilities in a post-pandemic world drove annual contract growth of more than 100% from both new and existing customers. Additional first-half milestones include: Allego’s Customer Success team was recognized as a Top Customer Service Department of the Year by the Stevie Awards.

Hiring 83

Hiring Customer Sales Enablement Lead Rank 83

Hubspot Sales

NOVEMBER 2, 2020

Luckily, sales intelligence tools can help teams make quick data-driven decisions while only focusing on the key metrics they need. Recently, HubSpot spoke with Annelies Husmann , Head of Enterprise Sales at Gong – a revenue intelligence platform that provides sales teams insights from their customer-facing conversations.

Analytics 135

Analytics Enterprise Enterprise Pivotal 135

Zoominfo

MARCH 21, 2022

Data from Indeed, the recruitment platform, indicates that between July 2020 and July 2021, searches for vacancies advertising such incentives increased by 134 percent. The Good Jobs Institute works with business leaders to develop meaningful employment opportunities by creating more supportive cultures via training initiatives.

Quota 100

Quota Hiring Face-to-face Advertising 100

Miller Heiman Group

AUGUST 19, 2019

As you decide how and where to invest your resources for 2020, think about what changes you want to make to improve performance at your sales organization. Fueled by world-class research from CSO Insights, this diagnostic tool shows you the optimal ways to invest your time and resources. Ready to create your sales plan for 2020?

Hiring 57

Hiring Report Retention Face-to-face 57

InsideSales.com

APRIL 16, 2020

Call recording systems are a great tool for training, quality assurance, and legal purposes. Improve Sales Training. Listening back to calls is an essential training and coaching tool. Sales managers can utilize various tech tools for training. RELATED: 7 WAYS TO INCREASE OPERATIONAL EFFICIENCY.

System 52

System Benefit Scale Lead Rank 52

Crunchbase

AUGUST 11, 2020

Empathy isn’t a disposable tool or strategic weapon–no matter what role you are in. Consider the irony: In May 2020 Pepsi released a study on consumer perceptions of brand empathy, but very few consider Pepsi to be an empathic brand right now because of poor decisions it made in 2017. The Danger of Fake Empathy.

Face-to-face 86

Face-to-face Lead Rank Lead Scoring Discount 86

Lessonly

MAY 21, 2021

— If the pandemic of 2020 has taught us anything, it is that the only constant in life is change, and uncertainty is daunting. It trains you for a different set of skills to be able to take on a different role within the company. For example, customer service tools and technologies are making certain roles more and more complex.

Hiring 43

Hiring Face-to-face Ideal Customer Profile Scale 43

Lessonly

MARCH 25, 2020

How can I build great online training with enterprise training software? Enterprise training software enables large, growing teams to scale with speed, increased accessibility, and consistent coachability, regardless of size or changes within the company or organization. Yeah, me neither. The solution? Final Thoughts.

Enterprise 20

Enterprise Enterprise Software Software 20

Zoominfo

APRIL 17, 2019

Customer experience is more critical to a company’s success than ever before. In fact, 86% of buyers are willing to pay more for a great customer experience. And, recent studies predict that by 2020, customer experience will overtake products and price as the key brand differentiator ( source ).

Top of Funnel 228

Top of Funnel Funnel Lead Rank Sales Qualified Lead 228

Miller Heiman Group

JULY 8, 2019

Nearly half of American CFOs indicated they believed a recession would hit by mid-year 2020 in a Duke University/CFO Global Business Outlook survey released in June 2019. How closely do customer service and sales work together to support an account over the course of a relationship? The question isn’t if a recession is coming.

Revenue 82

Revenue Hiring Sales Management Lead Rank 82

Miller Heiman Group

JULY 18, 2019

You can then fill the gaps with targeted coaching and training that will build the sales skills and sales processes that lead to success across the entire sales force. Put the Customer at the Center of Your Organization. Restructure to Improve Collaboration among Marketing, Sales and Customer Service.

Strategy 55

Strategy Hiring Lead Rank Lead Scoring 55

Sales Evangelist

MAY 28, 2021

Today on The Sales Evangelist Donald is joined by Amanda Staffon and Jason Behnke, former business development representatives at BlueGrace Logistics, to learn how they used LinkedIn throughout the pandemic as a tool to supplement and advance their sales process. NetHunt CRM is a sales automation tool that lives inside Gmail.

LinkedIn 40

LinkedIn Top of Funnel CRM Lead Nurturing 40

Sales Evangelist

MAY 28, 2021

Today on The Sales Evangelist Donald is joined by Amanda Staffon and Jason Behnke, former business development representatives at BlueGrace Logistics, to learn how they used LinkedIn throughout the pandemic as a tool to supplement and advance their sales process. NetHunt CRM is a sales automation tool that lives inside Gmail.

LinkedIn 40

LinkedIn Top of Funnel CRM Lead Nurturing 40

Sales Evangelist

MAY 28, 2021

Today on The Sales Evangelist Donald is joined by Amanda Staffon and Jason Behnke, former business development representatives at BlueGrace Logistics, to learn how they used LinkedIn throughout the pandemic as a tool to supplement and advance their sales process. NetHunt CRM is a sales automation tool that lives inside Gmail.

LinkedIn 40

LinkedIn Top of Funnel CRM Lead Nurturing 40

Miller Heiman Group

JULY 22, 2019

Our Sales Performance Meter is a diagnostic tool built on research from CSO Insights. The Sales Performance Meter is a diagnostic tool designed to unearth critical insights about the state of your sales organization. Do you use call planning tools effectively? How effective is your sales team’s sales strategy?

Infusion 49

Infusion Forecasting Maximizer Face-to-face 49

SugarCRM

JUNE 30, 2021

In 2020, like so many others, we pivoted our annual customer event series, SugarConnected, to a digital format. We delved into all the changes SugarCRM went through in the last 12 months for our team, customers, and product portfolio. . So how did we improve our tools in such a way? . So, how did we manage it?

CRM 29

CRM Lead Rank SugarCRM Conference 29

Zoominfo

APRIL 17, 2019

Customer experience is more critical to a company’s success than ever before. In fact, 86% of buyers are willing to pay more for a great customer experience. And, recent studies predict that by 2020, customer experience will overtake products and price as the key brand differentiator ( source ).

Top of Funnel 130

Top of Funnel Funnel Lead Rank Sales Qualified Lead 130

Sales Hacker

SEPTEMBER 4, 2018

To prevent business failure, keep your customers winning at the things they care about while using your product. Guide overview: What is Customer Success? Why do you need Customer Success? Customer Service/Support vs. Customer Success. Sales and Customer Success. Marketing and Customer Success.

Ideal Customer Profile 56

Ideal Customer Profile Lead Rank Churn Customer 56

Allego

JANUARY 18, 2021

We’re thankful to have been recognized for the work we’ve done and for all our partners and customers who’ve joined us on this journey. Read on to see a snapshot of our successes in 2020. Technological Innovation in Sales Training & Enablement. 2020 BISA Technology Innovation Award.

Lead Rank 77

Lead Rank Lead Scoring Enterprise Enterprise 77

SugarCRM

SEPTEMBER 28, 2020

Now, some departments like customer service and support may have a different experience, but what it comes down to is the technology that they engage with whether it be the platform in which they communicate or the service software in which they track customer accounts. Finding the Missing Link—The Hub.

SugarCRM 49

SugarCRM Conference Company Engineering 49

Zoominfo

DECEMBER 19, 2018

You’ll get to see strategy session meetings with real clients, in-house campaign build outs for training courses and live events, group huddle ups and team bonding sessions, wheel spin giveaways (where you can win free stuff) and much more.”. “If Featured Video: Snap Publisher: How Snapchat’s Ad Creation Tool Works.

Channels 220

Channels Marketing Lead Rank Outsourcing Services 220

The Digital Sales Institute

JANUARY 6, 2021

2020 will go down in history as the year that drastically changed the way all of us, business and consumers buy. Moving forward, the buying group will use more comparable data and use remote tools such as email and video to assemble final pricing without the final sales pitch. Sales insights data.

Lead Rank 66

Lead Rank Negotiation Face-to-face Buyer 66

Zoominfo

OCTOBER 5, 2021

You’ll get to see strategy session meetings with real clients, in-house campaign build outs for training courses and live events, group huddle ups and team bonding sessions, wheel spin giveaways (where you can win free stuff) and much more.” “If Featured Video: Snap Publisher: How Snapchat’s Ad Creation Tool Works.

Channels 100

Channels Marketing Outsourcing Services Lead Rank 100

Salesmate

JULY 9, 2020

Maybe they have an excellent understanding of the customer persona or your products and could teach their methods to others in the team. You might need to provide additional training for those who are facing challenges with lead qualification. Deal Profitability. Deal profitability is an important sales pipeline metric.

Pipeline 121

Pipeline Sales Qualified Lead Churn Lead Rank 121

Lessonly

JANUARY 15, 2020

This two-part series explores the importance of building a customer service training manual. Part one shares five signs it’s time to refresh your manual, and part two highlights 10 topics you should consider including in your customer service training manual template for the new year. Let’s dive in!

Customer Service 20

Customer Service Training Policies Customer 20

Chorus.ai

APRIL 20, 2021

Can you sanction the outlays to get them the tools they need? Your sales funnel comprises the various stages of a deal, from lead-qualified to deal-closed to customer-success-achieved. Overworked employees, key time being lost, customer service standards slipping —these all suggest that now is the time to add to your ranks.

Hiring 62

Hiring Top of Funnel Lead Rank Churn 62