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CRM Today An Empirical Investigation into CRM and Sales Performance Enhancement

Pipeliner

CRM and Sales Performance: An Empirical Study Authored by Daniel P. Strunk , Professor Emeritus and CRM Curriculum Developer, this research systematically examined Customer Relationship Management (CRM) systems within business enterprises. Nevertheless, the study unearthed several areas necessitating attention.

CRM 69
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Survey users post-adoption

Zoominfo

Your CRM or other measurement systems can track user adoption rates. Send post-adoption surveys 90 to 180 days into the contract cycle to garner detailed feedback. This gives the customer adequate time to get trained, onboarded, and up to speed in order to provide substantive feedback.

Survey 100
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Virtual Training Can Outperform the Classroom

Sales and Marketing Management

Author: Tim Riesterer When it comes to creating lasting behavior change in salespeople, the assumption is that virtual sales skills training is a pale imitation of in-person classroom training. But what if an online training alternative could be proven as effective?—?or than classroom training? Live classroom training.

Training 214
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Sales Transformers: Artificial Intelligence & CRM Data Interplay

BuzzBoard

The third annual edition of BuzzBoard’s The State of CRM Data report is out, surfacing trends and insights that are timely and sure to excite. Our 2023 State of CRM Data research surfaces major deficiencies in the AI and CRM data interplay—take a closer look! Our CRM report discloses.

CRM 52
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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Sales Transformers: Artificial Intelligence & CRM Data Interplay

BuzzBoard

The third annual edition of BuzzBoard’s The State of CRM Data report is out, surfacing trends and insights that are timely and sure to excite. Our 2023 State of CRM Data research surfaces major deficiencies in the AI and CRM data interplay—take a closer look! Our CRM report discloses.

CRM 52
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Video: How to Use CRM Data and Conversation Intelligence to Inform Your 2024 Enablement Plan

Mindtickle

(You can check out Rahul’s video on accelerating bigger, faster deals with consolidation and Elisha’s tips for using your CRM, enablement analytics, and Call AI to inform better coaching. Key takeaways: During sales stage review: Use CRM data to analyze conversion rates at different sales stages.

CRM 52
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In the Race to Win More Customers, Sales Needs Digital Transformation

Salesforce users were surveyed about the forces shaping today's workplace. Discover the results and why investments in digital transformation and automation are pushing sales teams ahead.