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5 Stellar SaaS customer service tips to reduce churn and build loyalty

PandaDoc

Whatever sector you’re in, in order to succeed you need to offer a combination of excellent customer service , high-quality products, and genuine value for money. It goes without saying, then, that customer service in the SaaS sector comes with its own distinctive set of challenges. Why customer service matters.

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Giving Teams Purpose Through Practice With Customer Service Training

Lessonly

On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. I Know Because I’ve Been There.

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How To Entice Your Automotive Customers Online

Smooth Sale

Use platforms like Google and social media channels to maximize your advertising efforts. Many customers nowadays seek out the brands they may trust and garner appreciation. Showcase your customer testimonials and reviews on your website and social media platforms. Inclusion Allies Coalition : “Everyone is welcome here.”

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The B2B Marketer’s Guide to Measuring Social Media ROI

Zoominfo

Customer retention. Customer retention is tied closely to customer service. How many customers did you help? We suggest setting up “goals” in Google Analytics or a comparable website tracking platform. 3 Ways to Measure Social Media Success in Google Analytics. Lead generation.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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3 Reasons Why Every Customer Service Team Needs an LMS Platform

Lessonly

At Lessonly, we’ve got front row seats to the intersection of humanity and technology in the customer service space. But recently, these three customer service statistics completely shocked us. 90% of customers consider an immediate response as important or very important when they have a customer service question. .

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The SMB Owner’s Guide to Navigating Sales During Economic Uncertainty

Act!

A CRM platform can also help you track changes in the behavior of existing customers and prospects. You can use detailed customer profiles available on Act! to monitor their purchase history and recent customer service interactions. It’ll help you identify trends in their preferences and sentiments.