3 Customer Service Secrets – True or False?

Mr. Inside Sales

If your company has customer service reps (Hint: Every person in your company is a customer service rep!), then it’s imperative for your success to make sure your customers don’t feel this same way. Let’s clear up some myths about what it takes to hire or train outstanding customer service reps. Take the following quiz: True or False: You either have the right personality or disposition to be a good customer service rep or you don’t.

Do You Ensure a Smooth Running Customer Service Department?

Smooth Sale

Attract the Right Job Or Clientele: Do You Ensure a Smooth Running Customer Service Department ? Our collaborative Blog provides insights on ‘How to ensure a smooth running customer service department.’. Ensure a Smooth Running Customer Service Department.


Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How to Enhance Your Business Approach to Customer Service

Smooth Sale

Attract the Right Job Or Clientele: How to Enhance Your Business Approach to Customer Service. Our collaborative blog offers insights on ‘How to enhance your business approach to customer service.’ How to Enhance Your Business Approach to Customer Service.

How to Get Sales and Customer Service Teams Working Together

Zendesk Sell

The customer experience today is more relational and less transactional than ever before. This is a great thing for customers, and it’s a great thing for businesses that want to build long-term relationships with those customers. But this shift towards relationships and away from mere transactions has also revealed one of the fundamental problems in how we think about sales and customer service. This disconnect primarily affects the customer experience.

In the Race to Win More Customers, Sales Needs Digital Transformation

initial section presenting general results that apply across roles. to do more, customers demand that you know more, and. personalized customer engagement and methods to utilize the. were HR, sales, customer service, finance/accounting, IT, and.

4 Customer Service Trends to Boost your Business

Sales and Marketing Management

Author: Jeff Mowatt When organizations invite me to speak at their conferences or train their team members, we start with trends that are impacting their customer relationships. Here are four customer service trends along with some tips for capitalizing on them to boost your business. Good service is wallpaper. That means your team may work all day long delivering consistent service and your reward will be zero. Customers don't believe it.

Mindfulness: The Next Level of Customer Service


The ever-present evolution of business facets itself in different ways via industry, business size, and region but one thing that direct effects all companies are humans. How do you integrate mindfulness into customer service? Be Present with Customers.

VIDEO SALES TIP: The BEST Sales Presentation IS…

The Sales Hunter

…NOT a presentation. Great salespeople do not rely on a canned presentation. Instead, they build strong conversations focused on the customer’s needs. You can strengthen your dialogue abilities, and you will see how little you even want to use your canned presentation. Check out the below video to see what I mean: (And if […].

Video 176

Why Customer Service Success Starts with a Great Customer Service Training Program


I guarantee every adult, from your Aunt Carla to your favorite sitcom character, can share a story about a terrible customer service experience. The truth is, the customer service industry is in the midst of a revolution. What Is a Customer Service Training Program?

Should I Have a Presentation to Share When I Am Prospecting?

The Sales Hunter

It’s not the time to deliver a presentation. Not only am I anti-presentation in the prospecting phase, but I have a strong distaste for formal sales presentations at any time during the selling phase. Watch this video on the best sales presentations: Sure, there are a few exceptions when a presentation makes sense; however, they’re far fewer than we think. The presentation is to benefit the customer not to feed your ego.

7 Must-Have Automated Documents for Sales Success

Many companies have adopted technologies like customer relationship management. Even if it’s all in Salesforce, crucial account data is spread across different objects— Accounts, Opportunities, Contacts, and custom objects—users must constantly. services they need.

Sales Motivation Video: Steer Clear of Canned Presentations

The Sales Hunter

Are you relying on a canned presentation? I want to challenge you to steer clear of the canned presentations. Great salespeople know they need to listen closely to their customer so the discussion focuses on the customer’s distinct challenges and needs. Canned presentations will […]. Blog Customer Service Professional Selling Skills presentation sales presentation sales skills video sales tip

VIDEO SALES TIP: Your Sales Presentation Sucks

The Sales Hunter

I know it sounds harsh, but your sales presentation sucks — if you are relying on it so heavily that it is a roadblock to authentic dialogue. What happens when you come into a meeting with the customer or prospect and you are determined to stick to the presentation is you may actually shut down any […].

Video 169

Another Happy Customer: Your Guide to Virtual Customer Service Training


As the face of your businesses, your customer service reps are largely responsible for the quality of service offered to customers. In fact, we think there are so many benefits to customer service training programs in a virtual setting.

6 Ways to Provide Superior Customer Service After the Sale

The Center for Sales Strategy

Recently, I was preparing for a presentation about the retail industry. An interesting statistic about customer service jumped out at me. According to MediaPost , only 17% of consumers think manufacturers and retailers are extremely good at caring for their customers after a sale. It’s tough to earn a repeat customer if you don’t follow through and offer superior customer service. customer focus Sales

VIDEO SALES TIP: What Your Sales Presentation MUST NOT BE

The Sales Hunter

Have you listened to your sales presentation lately? I meet so many salespeople who come across more as a professor giving a lecture rather than an advocate offering customers solutions. It’s better to have a conversation with your customer. Be so comfortable with your presentation that it really […]. Blog Consultative Selling Customer Service Sales Motivation sales presentation selling skills video video sales tip

Video 184

What I Learned from Oprah about Customer Service ? Score More.

Score More Sales

What I Learned From Oprah About Customer Service. Need to hone your customer service skills and build more brand loyalty? After she welcomed and thanked us, she brought up Elizabeth Gilbert who was very well spoken and encouraged everyone to be present and not be overwhelmed. All told, it was a most fantastic weekend where it was reinforced to me: Don’t forget who your customers are. Sales Tips and Strategies to Grow Revenues. About. Consulting.

Skip the Presentation and Close More Sales

The Sales Hunter

Do you really think your customer wants to sit through your boring sales presentation? If a customer wanted to hear a presentation, they could go to YouTube and watch a video. The objective of a sales call is to have a discussion with the customer. The more engaging you are with the customer, the more likely you will be in closing the sale. Too many salespeople are what I call “presentation crippled.”

Why Use Call Center Training Software for Customer Service Enablement?


Why use call center training software for customer service enablement? . Now google the phrase “customer service enablement,” and the returns are just one-tenth that number. It’s time we start enabling customer service reps the same way we do salespeople—with technology.

9 Can’t-Miss Customer Service Conferences in 2019


Instead of just reading the next best-selling book or checking out another “latest trends” report, customer service conferences provide an unparalleled opportunity to learn exclusive and valuable knowledge. We want to help your team deliver the best customer service possible—so to help you plan out your year, we put together a list of conferences that we’re looking forward to attending. SOCAP Customer Care Summit. Smart Customer Service.

Customer Service Training for Dealing with Angry Customers


Calls from customers are flooding your call center, dying to get their hands on the new iPhone bundle, or find a Playstation 5 for their son, or struggling to get their hands on a Tickle Me Elmo. Angry customers are a fact of life.

VIDEO: The Most Important Part of a Sales Presentation

The Sales Hunter

Do you know what is the most important part of a sales presentation? It’s not the marketing materials or the PowerPoint presentation or the product samples. The most important part of the sales presentation is YOU! You must be able to deliver your entire sales presentation without any sales tools. If you really want to be successful in sales, you have to be able to do your sales presentation without any material.

Video 168

7 Ways to Level Up Your Support with Customer Service Training Software


Now more than ever, customer service is playing an integral role in the ways companies do business. No one, not even the corporate behemoths, can afford to have a negative customer service persona. With customer service training software.

Chorus.ai Wins Six Stevie® Awards, Including Two Gold in 2019 Stevie Awards for Sales & Customer Service


Wins Six Stevie® Awards, Including Two Gold in 2019 Stevie Awards for Sales & Customer Service. Chorus.ai , creator of the number one conversation intelligence platform for high-growth sales teams, was presented with six Stevie® Awards in the 13th annual Stevie Awards for Sales & Customer Service. Sponsors of the 13th annual Stevie Awards for Sales & Customer Service include Sales Partnerships and ValueSelling Associates. Chorus.ai

“Get to” vs. “Have to”— Leveraging Lessonly’s Customer Service Training Software For Exceptional Customer Experiences


We’ve all been there—you have an issue with a product or service, and you have to call a customer service line. We’re far from a world where people feel like it’s a treat to talk to customer service, but I think we’re moving in that direction. Here’s what I’ve learned as someone in the business of customer service and support—when customer interactions go poorly, customers don’t feel cared for. Quality customer service training.

Let Your Customer Read A Key Point of Your Presentation

The Sales Hunter

Use this to your advantage by making it a technique you use during a sales presentation. One way to do this is by taking your presentation materials and highlight one key point you typically use in your presentation. Rather than stating the key point yourself and expecting the customer to understand what you said, switch things up and ask the customer to read the statement. Using it early in the call can help you get the customer involved.

Viva Customer Service! 3 Takeaways from ICMI’s CC Demo


Instead of leaving customer service success up to the roll of a dice, contact center leaders from across the country met for three days to discuss industry trends, consider upcoming challenges, and learn about the latest technology solutions. From giving new hires the opportunity to build meaningful connections with their peers on day one to ditching the PowerPoint presentations, leaders should look for ways to promote collaboration. The post Viva Customer Service!

Sign Up For My ‘Presentation Domination’ Webinar: Wednesday, July 25th

Jeffrey Gitomer

Tweet Pitches and presentations are the fastest way to turn off a potential customer from wanting to buy, unless you learn how to convey true value. It never ceases to amaze me how many salespeople only present a contrived sales pitch or worse, forget to focus on the message that matters: how the customer will profit from doing business with you. To eliminate your boring sales pitch and replace it with a presentation conversation.

5 Steps to Stronger Sales Presentations

Engage Selling

The best product in the world won’t save the day if your sales reps are delivering flat presentations. The … Read More » Observations from the real World Client Communication client loyalty client relationships Client Success closing sales Colleen Francis Customer Service Engage Selling Engage Selling Solutions Lead Up!

Why Great Outputs Start With Great Inputs: 3 Things Personal Wellness and Customer Service Training Software Have In Common


A trend I’m already seeing in organizations is a revamp of their client relations and customer care strategies. What these decision makers will quickly find, though, is the best customer service training tools are not the compliance-based training programs of the past. So that said, check out the three ways I’m realizing that personal wellness and customer service training software are similar: 1. Articles Customer Service

Training is Out. Education is In. Are You In or Out?

Jeffrey Gitomer

Jeffrey Seminar Presenting Sales customer service training Jeffrey Gitomer Sales Training sales presentations sales training tips We''ve Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Sales Leadership and the Questions You Ask

The Sales Hunter

How well do your questions push the customer’s thinking? Sales leadership is about the customer seeing you differently than every other salesperson. Sales is about taking the customer to a different level. If you just satisfy their basic needs, you are not selling your service to the customer. Your questions cannot be ones that the customer has a routine answer for. Be confident as a sales leader, because you know you can help the customer.

How to Make the Most of a Leads Group

The Sales Heretic

Sales customer service group leads marketing negotiating networking presentation skills prospect prospecting referrals. Are you using a leads group as one of your prospecting strategies? If not, perhaps you should be. After all, if you’re prospecting for new sales leads, referrals are the best kind. And a leads group can be a very powerful way of generating referrals. Like any other prospecting tool, however, your results depend on [.].

Groups 133

Research: Align Your Customer Service, Marketing, and Sales Teams to Drive Revenue

The Brooks Group

Today, customer experience dictates how successful a company will be in the long-term. That’s why it’s key that your salespeople use a customer-focused, consultative selling process with every prospect and customer they interact with. But your customer-centric strategy should go beyond the sales team. To truly be successful in today’s competitive landscape, your organization must have a strong alignment between the Customer Service, Marketing, and Sales departments.

Stop Closing Sales and Start Providing Value, or Lose to Price | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer

Jeffrey Gitomer

Hers’s another question for you – Is it more powerful for you to ask for the sale or for the customer to ask, “When can we get started?” Tweet Are you trying to figure out some manipulative way of closing the sale or asking for the sale? Or worse, are you wondering when the best time to close is? ” There are 9.5 key areas where value can be perceived. Learn them on this video: [link].

"The 'Secret' of Customer Service Motivation"

Sales Gravy

Motivation begins with action - not feelings.Over my 17 years of providing customer service training and presentations for clients, I've noticed a bizarre phenomenon when it comes to motivation. When employees are tired or stressed they don't feel li

Shut Up! You Talk Too Much

The Sales Hunter

While sitting in a Starbucks, I couldn’t help but overhear a conversation going on next to me between a salesperson and customer. I can’t recall more than twice when the customer did any talking, and both of those times were on totally unrelated subjects — the weekend and the weather. I can’t tell you the number of times I wanted to just jump in and tell the salesperson to shut up and let the customer talk. How much time is the customer talking?

Don’t Fake It ‘Til You Make It: 3 Employee Onboarding Best Practices For Your Customer Service Team


Up until that point, I’d say it to my friends when I knew they were winging a presentation or walking into a job interview unprepared. So, how can we onboard new customer service reps so well that they never feel pressure to fake anything? They’ll need to learn and practice reviewing tickets, resolving problems, taking calls, and chatting with customers. For customer service managers with quickly growing teams, ramp time is critical.

5.5 Elements To Think About When Presenting | Jeffrey Gitomer.

Jeffrey Gitomer

Elements To Think About When Presenting. Tweet Share Your ability to present a compelling, believable, enthusiastic, value-driven message is the difference between yes and no, understanding and confusion, acceptance or rejection, and even approval or denial. In the beginning of a presentation, there are 5.5 Your ability to get the probable purchaser to perceive that he gains the most value by buying your product or service AND you are the most valuable person to buy it from.

Quit Stating the Obvious! You’re Boring Your Customer!

The Sales Hunter

You may think it’s important, but does your customer? Is what you’re sharing with the customer nothing but a statement we’ll call a blinding flash of the obvious? Blog Cold-Calling Consultative Selling Customer Service presentation salespeopleI was just in Australia and saw this sign, “Danger Crocodiles,” with the words “No Swimming.” ” Excuse me, but did I miss something with my limited knowledge […].