Babette Ten Haken

AUGUST 20, 2018

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Yet, these bold, splashy stories, which our marketing departments love, leave the customer’s biggest question unaddressed: “Will you forget about taking good care of me, once I sign the contract?”. Think about it.

Retention 51

Retention Customer SME Industry 51

Highspot

JANUARY 19, 2022

Sales training programs are often like that — but they don’t have to be. The trick is knowing what training program and techniques to use. In this guide, we’ll dive deep into sales training and give you the information you need to choose an impactful course for your team, including: What is sales training?

Training 92

Training Lead Rank Hiring Course 92

Lessonly

JANUARY 24, 2020

On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. I Know Because I’ve Been There.

Customer Service 20

Customer Service Training Customer Skype 20

Babette Ten Haken

SEPTEMBER 5, 2018

Why be surprised when customers defect, when small, but effective customized and personalized experiences impact customer retention? Isn’t it time to take a different approach to acquiring and, most of all, retaining valuable customers? Start moving one millimeter forward beyond what is comfortable, today.

Customer 109

Customer SME Retention Engineering 109

Babette Ten Haken

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

Customer 88

Customer SME Retention Engineering 88

Lessonly

FEBRUARY 25, 2020

Frontline customer service and sales teams see better employee performance, satisfaction, and retention when employees have genuine, convenient opportunities to develop their skills. Mobile is an effective platform for training because employees take training on the go and refine their skills in their spare time.

Benefit 48

Benefit Training Face-to-face Promotion 48

Babette Ten Haken

OCTOBER 3, 2018

Then again, our training (and there always is training) turns us into one of Pavlov’s Dogs. Or a new spin for Today’s customer retention conundrums. That scenario means call scripts, sales training, customer service training and designs just may require greater flexibility. Neither the clients.

Ideal Customer Profile 69

Ideal Customer Profile Hiring Retention Engineering 69

Hubspot Sales

MARCH 7, 2023

If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused. Demonstrating your experience in sales or customer service will be a plus. Consider a time you had to deal with an angry customer.

Hiring 80

Hiring Account Retention Report 80

Babette Ten Haken

AUGUST 22, 2018

Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Often, realizing the impact of their own self bias on their professional development gives audiences and workshop participants reason for Pause.

Customer 59

Customer Epiphany Retention SME 59

Product Management University

MAY 24, 2021

It begs the question, how are you going to help customers eliminate their silos if your product teams are working in silos of their own? For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments.

Customer 98

Customer ROI B2C Retail 98

Babette Ten Haken

AUGUST 2, 2018

The last time I checked, customers do not work hard to make sure your own department fulfills their quotas and KPIs. To detect the customer experience gap, think laterally, rather than limitedly. When I work with clients on customer retention issues, we focus our forensics on locating gaps in customer experience execution and delivery.

Customer 55

Customer Survey SME Retention 55

Smooth Sale

FEBRUARY 19, 2022

Professionals refer to the process of recruiting, onboarding, training, and the need to repeat the same continually as ‘The Revolving Door Syndrome.’ Training and Studying. Training and studying are mutually beneficial for employers and employees. Worse, the impact on the bottom line can be severe. . Health and Wellbeing.

Hiring 78

Hiring Promotion Policies Study 78

Babette Ten Haken

AUGUST 13, 2018

The goal of developing professional Zen is to create an ongoing customer experience. That is what customer retention is all about. Consequently, the recommendations we make to clients are customized, distinctive and strategically impactful, geared towards the sustainability of their businesses. Or tech platform prompts.

Customer 53

Customer SME Retention Quota 53

Anthony Cole Training

AUGUST 19, 2012

Retention of clients. Customer service scores. For more help and to get information about our Upgrade Your Salesforce workshop contact jeni@anthonycoletraining.com. As an example you probably look at success metrics like these: Sales results. Pipeline volume. Sales activities. Compliance with operations. Use of CRM.

Hiring 160

Hiring Ideal Customer Profile SalesForce Retention 160

Babette Ten Haken

AUGUST 6, 2018

Consider the impact professional predictability has on customer experience, success and retention. When Yesterday’s business development and customer success strategies continue to marginalize us, we become professionally predictable. She is a STEM-trained scientist, corporate catalyst and design thinker. Not pretty, eh?

Customer 55

Customer Engineering SME Retention 55

Babette Ten Haken

NOVEMBER 22, 2018

Their answer would be unanimous: “Training.”. is about leveraging more collaborative business models and profitable workforces to retain customers. They are so jazzed about the who, what, how and why my speaking programs and workshops catalyze them to move that one millimeter forward, as well. Even my book Do YOU Mean Business?

Ideal Customer Profile 70

Ideal Customer Profile SME Retention Pivotal 70

Anthony Cole Training

AUGUST 19, 2012

Retention of clients. Customer service scores. For more help and to get information about our Upgrade Your Salesforce workshop, contact jeni@anthonycoletraining.com As an example, you probably look at success metrics like these: Sales results. Pipeline volume. Sales activities. Compliance with operations. Use of CRM.

Hiring 136

Hiring Ideal Customer Profile SalesForce Retention 136

Babette Ten Haken

AUGUST 16, 2018

My Defining Voice keynote expands into workshops and coaching programs focused on professional innovation. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Then ask yourself whether you would like to learn how to have that conversation? To learn more, click here. Contact me.

Engineering 55

Engineering Automotive SME Retention 55

PandaDoc

OCTOBER 3, 2023

Developing an AI strategy should involve identifying pain points, setting goals, assessing infrastructure, calculating ROI, researching solutions, piloting tools, training staff, and tracking performance. Improved sales coaching and training Rely on AI reviewing sales calls and interactions to identify areas of improvement and best practices.

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52

Customer Centric Selling

APRIL 8, 2015

By John Holland, Chief Content Officer, CustomerCentric Selling® - The Sales Training Company. Extensive product training make talking about products a "comfort zone" for salespeople. While more challenging to sellers, getting executives in sales, marketing customer retention, customer service, etc.

Hiring 40

Hiring Enterprise Enterprise Churn 40

Babette Ten Haken

OCTOBER 25, 2018

To training. And more training. I will be honored to customize my keynotes and workshops to your next event theme. Take the next steps here: Hire me to speak or conduct a workshop at your next corporate or association event. Now, we do not take the time to ponder just what “doing so much more” actually looks like.

Quota 56

Quota Ideal Customer Profile SME Hiring 56

The Brooks Group

MARCH 30, 2017

Here are a few examples of how to gather that information: Send out surveys and polls to current customers and have them rank the purchasing methods that are most convenient for them. Ask your customer service people what kinds of questions they’re getting and see if you can answer the common ones on your website through videos, FAQs, etc.

Lead Rank 49

Lead Rank Lead Scoring Customer Loyalty 49

Sales Hacker Training

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! And that is why training has become not only a competitive advantage but the primary driver of corporate excellence. Great Sales Training = The Best Sales Outcomes.

Training 103

Training Scale Lead Qualification Lead Rank 103

Allbound

SEPTEMBER 12, 2018

These partners might recommend your product and company to their customers when it makes sense. They will also provide co-marketing resources, shared training and development resources, and certifications. All but a handful of SaaS partner programs provide some form of sales training, although only half provide hands-on sales support.

Commission 112

Commission Referrals Hubspot Marketo 112

Babette Ten Haken

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? Do I need to tell you I had one of the highest customer retention rates, year over year? Or, can your customers count on working with the same people, over time, to drive customer success and customer retention?

Ideal Customer Profile 69

Ideal Customer Profile Customer Hiring Churn 69

Babette Ten Haken

APRIL 18, 2019

Adding selling pressure to the functional responsibilities of front line and back end service teams can backfire. First, these teams are not hired, or trained, to sell. Next, these teams may not have time to sell effectively, especially when actively serving customers. Because customers jump ship. Take the next steps.

Hiring 66

Hiring Ideal Customer Profile Banking SME 66

Smooth Sale

OCTOBER 1, 2022

Hosting events can grow your business as it can help create a community around your brand and create lasting customer memories. For example, you can host cocktail parties, workshops, and music events. They encourage socialization and allow you to forge new relationships with your customers.

Customer 78

Customer Hotels Hiring Loyalty 78

MEDDIC

SEPTEMBER 2, 2022

The fine line between sales coaching & sales training. Before we get started, it’s important to note that sales coaching and sales training is not the same. Better customer relationships. Customer service is an often-overlooked part of the sales process. Improves retention rates. Let’s take a look.

Sales Coaching 52

Sales Coaching Coaching Hiring Ideal Customer Profile 52

Babette Ten Haken

AUGUST 9, 2018

Engage me to speak or conduct an interactive workshop at your next corporate or association event. She is a STEM-trained scientist, corporate catalyst and design thinker. And discover what is possible, productive and profitable? Click here and let’s get started. Start moving one millimeter forward, today. Contact me.

SME 129

SME Churn Retention Enterprise 129

Babette Ten Haken

MARCH 4, 2019

No matter how much role-playing occurs in training exercises, what business reality “sounds like” and “looks like”, real-time, is neither artificial nor staged. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. And then what happens?

SME 82

SME Ideal Customer Profile Margin Exercises 82

Babette Ten Haken

JULY 30, 2018

To learn more about how to turn your workforce into collaborative customer experience ninjas, contact me. Let’s collaborate to customize my workshops and speaking programs to meet your needs. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Strategy 58

Strategy Customer SME Survey 58

Babette Ten Haken

AUGUST 30, 2018

In fact, we can be passed along to multiple folks responsible for handling complex service calls. Then, all of these service tickets “magically” combine into one order. Clearly, a well-trained customer success and service wizard and well-integrated software interface are waving their magic wands in the background.

SME 53

SME Call-back Software Software 53

Sales Hacker

MARCH 5, 2019

He took the team to a whole new level with his hiring and training policies.”. Caroline consistently demonstrates adaptability in her Sales Training process; whether within the context of people, environment or product. Misha’s sales enablement workshops are spectacular and one of their kind. Josiah leads by example.

Hiring 108

Hiring Ideal Customer Profile Scale Lead Rank 108

Sales Hacker

MARCH 5, 2019

He took the team to a whole new level with his hiring and training policies.”. Caroline consistently demonstrates adaptability in her Sales Training process; whether within the context of people, environment or product. Misha’s sales enablement workshops are spectacular and one of their kind. Josiah leads by example.

Hiring 75

Hiring Ideal Customer Profile Scale Lead Rank 75

Pipeliner

SEPTEMBER 29, 2020

Besides, seasoned sales reps don’t need extensive training or coaching in-depth as they are already familiar with the ways to nurture leads and be helpful during the entire buyer journey. You can monitor their daily performance to identify which sales reps excel in the virtual workspace and which one needs training.

Strategy 98

Strategy Top of Funnel Face-to-face Hiring 98

Babette Ten Haken

JULY 23, 2018

Engage me to speak or conduct an interactive workshop at your next corporate or association event. She is a STEM-trained scientist, corporate catalyst and design thinker. And I am honored to speak to your team, organization or association about how to take your first, and subsequent, steps forward. One Millimeter at a time.

Face-to-face 54

Face-to-face SME Retention Coaching 54

Lessonly

APRIL 6, 2020

Let’s be honest, effective customer service is hard to deliver. Customer engagement is vital, but when issues are escalated, agents are rarely dealing with customers at their best. Customer service skills are very similar to sales skills. Better Training Makes Your Employees Feel Valued.

Customer Service 26

Customer Service Customer Lead Rank Lead Scoring 26