Janek Performance Group

APRIL 18, 2024

Despite videoconferencing and virtual selling, the telephone remains essential for connecting with clients and, especially, prospects. For inbound calls, imagine customers with problems hearing a genuine “How can I help?” This defines what your call will accomplish and the benefits to the customer. Prepare what you want to say.

Training 62

Training Outbound Inbound Benefit 62

Smooth Sale

APRIL 5, 2024

Photo by Geralt Attract the Right Job Or Clientele: Why Is Your Business Not Attracting New Customers? Why is your business not attracting new customers? Our collaborative blog offers insights for the question, ‘Why is your business not attracting new customers? If they can’t find you, they can’t do this.

Customer 88

Customer Social Media Hiring Licensing 88

Lessonly

MARCH 23, 2020

How could a customer service team benefit from sales training software? Sales training software allows reps to engage with self-guided learning, practice, role play, quality assurance, and more, all of which are beneficial skills to hone for customer service teams, too. Self-Guided Training.

Customer Service 36

Customer Service Software Software Benefit 36

Smooth Sale

DECEMBER 1, 2023

Photo by LeeRosario via Pixabay Attract the Right Job Or Clientele: How To Entice Your Automotive Customers Online Today, customers looking for vehicles for purchase or hire will do so by researching online first. Accordingly, our collaborative blog offers insights on How To Entice Your Automotive Customers Online.

Automotive 106

Automotive Paid Content Customer Advertising 106

The Sales Hunter

AUGUST 30, 2019

Are your customers really bad, or do their expectations just not line up with yours? Bad customers are a result of failing to establish expectations with the customer that align with what you deliver. Watch this 35-second video: “Do You Have Lousy Customers?”: So, what’s the answer to bad customers?

Ideal Customer Profile 187

Ideal Customer Profile Customer Customer Service Call-back 187

Zoominfo

OCTOBER 5, 2021

Scenario When you close a contract, your prospect transitions to a new customer. Add your new client to an automated onboarding drip campaign from the customer service team. Note: Specific steps may differ by customer segment , such as small business versus mid-market business, as well as by user or admin.

Campaigns 100

Campaigns Customer Segment Small Business 100

Lessonly

APRIL 20, 2020

If you work in customer service, your days are often filled with emails, phone calls, and meetings. After all, you weren’t brought onto the team to answer a phone… you were hired to help customers succeed by solving problems and educating and empowering them. “If But those tasks aren’t what define your job.

Customer Service 26

Customer Service Training Customer Policies 26

MTD Sales Training

MAY 28, 2019

We have to turn ourselves around from being someone who sells stuff to someone who is more interested in the overall experience we expose our customers to. The story impressed me because we are often given short-shrift in our dealings with customer service people because they are ‘just doing a job’. How can we do this?

Customer 219

Customer Face-to-face How To Travel 219

Zoominfo

FEBRUARY 3, 2022

As we enter another year of global uncertainty, everyone is searching for something positive — including your customers. If you are able to make a good impression on your customers, they are much more likely to remain loyal. The study also found that after a positive customer experience, consumers are 3.5

Customer 100

Customer Loyalty Consumer Survey 100

The Sales Hunter

MAY 8, 2013

When you help your customers achieve what seems unreachable, you are paving the way for both of you to succeed. I’m always fascinated when I talk to salespeople who are so intently focused on their product or service that they lose sight of what the product or service actually means to the customer.

Customer 224

Customer B2C Customer Service Selling Skills 224

The Brooks Group

JULY 23, 2018

Today, customer experience dictates how successful a company will be in the long-term. That’s why it’s key that your salespeople use a customer-focused, consultative selling process with every prospect and customer they interact with. But your customer-centric strategy should go beyond the sales team. vs. 36.3%).

Customer Service 56

Customer Service Research Revenue Customer 56

Lessonly

SEPTEMBER 20, 2019

Bacon was right… Thanks to the Digital Era, there’s been a fundamental shift in power from businesses to customers, forcing them to rethink their entire operating business model. It used to be that companies could make business decisions, knowing how customers would respond, but that’s no longer the case. Customer Service Tips.

Customer Service 35

Customer Service Customer Face-to-face Call-back 35

Smooth Sale

DECEMBER 14, 2023

Photo by Geralt via Pixabay Attract the Right Job Or Clientele: Time To Improve Customer Care for Growth Revising one or more strategies to elevate your brand, reputation, and business dominance position is always possible. But one underlying factor affects everything: The willingness to improve customer care for growth.

Customer 78

Customer Policies Loyalty Call-back 78

The Brooks Group

MAY 24, 2017

Even—or especially—in tough economic times, investing in your organization’s customer service function is critical for your overall business and profitability strategy. Savvy distributors are providing their service department with consultative selling skills training so they are able to: 1.

Customer Service 49

Customer Service Benefit Customer Margin 49

Hubspot Sales

SEPTEMBER 1, 2023

Train AI in sales, and you’ll join 81% of salespeople surveyed who agree that AI significantly reduces their manual tasks and data entry workload. Image Source For sales professionals, ethical AI concerns compound as they handle customer data and represent their company in customer-facing roles. But how do you do that ethically?

Training 94

Training Policies Guidelines How To 94

Zoominfo

SEPTEMBER 1, 2019

Why does a customer remain loyal to a particular brand? Businesses have posed the question of how to build and strengthen customer loyalty throughout history. The good news is, there are plenty of ways for your company to earn trust and loyalty from your customers, even in today’s busy marketplace.

Loyalty 130

Loyalty Customer Incentives Incentive 130

Janek Performance Group

APRIL 17, 2024

Typically, these professionals are tasked with identifying and qualifying potential leads and initiating contact with prospects. They can be instrumental in accelerating revenue generation and fostering customer relationships. In addition, BDRs relay customer feedback and market trends to internal teams.

Outsourcing Services 118

Outsourcing Services B2B Lead Rank Sales Qualified Lead 118

The Sales Hunter

AUGUST 2, 2019

Do you have lousy customers? If you’re saying yes, then why do you think your customers are lousy? Are your customers lousy because your sales process attracts the wrong customers? It’s not a good enough reason to get a customer just to help make your monthly or quarterly number. A sale is not a sale.

Customer 169

Customer Prospecting Sales Process Up-Sell 169

The Sales Hunter

APRIL 30, 2013

Each contact you make is designed to help you move from thanking the customer for their business to securing more business. Two days after the customer makes their purchase, reach out to them with a phone call thanking them for buying and making sure they received what they wanted with regard to the benefits they were looking to fill.

Customer 269

Customer Cold Calling Customer Service Consultative Selling 269

Keith Rosen

AUGUST 25, 2020

Keith Rosen · TMBO Talks on Selling, Prospecting and Coaching Customers With the NBA and WNBA – Part 2. Learn what the top salespeople are doing to make fear your ally, become unconditionally confident and win my sales by coaching their customers to succeed. Develop the UNCONDITIONAL confidence of a champion.

Coaching 126

Coaching Prospecting Customer Maximizer 126

LeadFuze

NOVEMBER 30, 2021

4 Tips to a Successful Customer Centric Selling Training. The one exception to the rule is that you should always focus on your customer, that’s why customer centric selling training is important. If you focus on your customer’s needs and their wants, it will have a direct impact on closing more deals.

Ideal Customer Profile 52

Ideal Customer Profile Training Customer Hiring 52

Hubspot Sales

NOVEMBER 14, 2022

Business acumen training can help your team build this tool kit. In this article, we’ll explore the fundamentals of business acumen training. That includes who should participate in this training, the benefits of these programs, and the different types of courses available. The Benefits of Business Acumen Training.

Training 67

Training Scale Hubspot Lead Rank 67

Rob Jolles

JULY 28, 2023

Here’s a quick quiz: Which prospect would you prefer meeting with? Prospect #1: Someone who has been battling with a particular problem, has finally decided to do something about it, and calls you! I’m pretty sure I know which prospect you’d pick. Well… you might want to be careful what prospect you wish for.

Prospecting 52

Prospecting Call-back Up-Sell Face-to-face 52

Rob Jolles

JULY 28, 2023

Here’s a quick quiz: Which prospect would you prefer meeting with? Prospect #1: Someone who has been battling with a particular problem, has finally decided to do something about it, and calls you! I’m pretty sure I know which prospect you’d pick. Well… you might want to be careful what prospect you wish for.

Prospecting 52

Prospecting Call-back Up-Sell Face-to-face 52

Mr. Inside Sales

OCTOBER 11, 2021

Managers tell reps to stress the quality, the warranty, the features and benefits, but your prospects have heard all that before, haven’t they? Often times, services and products are roughly the same, and prospects will buy from the people they like, know or trust. ON DEMAND SALES TRAINING THAT GETS RESULTS!

Objections 285

Objections Face-to-face Gatekeeper Decision Maker 285

Sales Hacker Training

JULY 24, 2020

That’s why ongoing product knowledge training needs to be a priority in every sales team. So, today, I’m going to walk you through five key areas you need to focus on for successful product knowledge training so your reps can start winning more deals. The Pitfalls of Poor (or no) Product Knowledge Training.

Training 116

Training ROI Software Software 116

Lessonly

OCTOBER 19, 2018

Over and over again, we found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. With realistic practice scenarios, teams of all kinds can break away from the status quo and delight customers like never before. Practice what matters with Lessonly.

Customer Service 20

Customer Service Training Customer Promotion 20

The Sales Heretic

JANUARY 17, 2017

One of the most common clichés in business is “The customer is always right.” It’s a staple of books and training seminars on sales, marketing, and customer service. And it’s dead wrong.

Customer 120

Customer Customer Service Buyer Training 120

Smooth Sale

DECEMBER 27, 2021

NOTE: Mikkel Andreassen provides today’s guest Blog, ‘Customer Lifetime Value and Why It Matters. Mikkel Andreassen is passionate about customer experience in every color of the beautiful customer engagement spectrum. Customer Lifetime Value and Why it Matters. What’s understood by Customer Lifetime Value (CLV)?

Lead Rank 78

Lead Rank Lead Scoring Customer Social Media 78

Highspot

JANUARY 19, 2022

Sales training programs are often like that — but they don’t have to be. The trick is knowing what training program and techniques to use. In this guide, we’ll dive deep into sales training and give you the information you need to choose an impactful course for your team, including: What is sales training?

Training 92

Training Lead Rank Hiring Course 92

The Sales Hunter

NOVEMBER 5, 2013

Regardless of how you felt your last sales call went, there are a few things your customer just called me about and asked me to share with you. The customer said there’s no need to say “thanks,” but they do want you to adhere to these things the next time you come by: 1. The sales materials you use are lame.

Customer 240

Customer Call-back ACT Selling Skills 240

Lessonly

OCTOBER 7, 2019

Lately, I’ve been hyper aware of the link between customer service and sales. They’re often thought of as separate, but if there’s one thing I’ve learned as a salesperson, it’s this: We need to treat prospects more like people and less like opportunities. Customer service is not a department. Tying things together.

Customer Service 24

Customer Service Customer Cold Calling Sales Qualified Lead 24

Alice Heiman

MARCH 12, 2020

As sales leaders make any necessary adjustments to their team’s daily routines with health and safety in mind, it’s also a good idea to consider how coronavirus will influence sales conversations with customers. Call Customers Now to Discuss Coronavirus Concerns. And we don’t want that for our customers, either.

Customer 150

Customer How To Objections Cancellation 150

Understanding the Sales Force

NOVEMBER 29, 2023

After I moved all of the legitimate and very illegitimate emails into trash, I identified 26 emails – all from yesterday – that were cold solicitations from BDRs, account managers, customer service reps, marketing reps, and even CEOs. And when one in five will convert to a meeting?

Meeting 193

Meeting Cold Calling Outbound Inbound 193

Keith Rosen

SEPTEMBER 9, 2017

Proposal submitted, follow up done but no response from the prospect. They expressed interest but where did your customer go? The Disappearing Act – When Prospects Go Dark. The prospect said they would review it and get back to me next week. ” Missing In Action – Where Did My Customer Go?

Prospecting 103

Prospecting Customer Sales Qualified Lead Proposal 103

Sales Hacker Training

AUGUST 10, 2021

In this episode of the Sales Hacker podcast, we have Keith Daw , VP of GSD and Trainer at McDonell Consulting Group , where he ‘Gets Stuff Done’ and teaches the Sandler Training methodology. Know why you’re training your team before you start. Create a personal, customized learning path. powered by Sounder. Sam’s Corner [28:12].

Training 119

Training Scale Webinar Metrics Face-to-face 119

The Sales Hunter

SEPTEMBER 13, 2019

A few weeks ago, I received a prospecting email that contained over 15 different links. Your focus while prospecting is on uncovering a need and creating confidence. Not only am I anti-presentation in the prospecting phase, but I have a strong distaste for formal sales presentations at any time during the selling phase.

Prospecting 158

Prospecting Lead Rank Lead Scoring Conversion 158