Babette Ten Haken

NOVEMBER 26, 2018

Ever think that your organization’s or association’s customer retention strategy may actually function as a customer churn strategy? First, assuming that you have a customer retention strategy in place, when is the last time you did a forensic analysis of strategy effectiveness? I’m so honored! Enjoy this blog post?

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Babette Ten Haken

NOVEMBER 19, 2018

Innovative customer retention should not be a rare occurrence. As a result, these three legacy scenarios scream for a more innovative customer retention strategy. Scenario 3: Post-sale customer support teams update us about various customer issues, but we rush to first call the customer, asking: “Is everything ok? ”.

Retention 83

Retention Ideal Customer Profile Customer SME 83

Babette Ten Haken

APRIL 30, 2020

Developing virtual client retention strategies always is mission-critical. That’s why the virtual client retention strategies you develop, today, launch the business you create and retain moving forward. Ask yourself how your virtual client retention strategies differentiate you from the wall of noise in everyone’s inboxes. .

Retention 101

Retention Ideal Customer Profile Strategy Hiring 101

Babette Ten Haken

JUNE 20, 2018

You have a nagging feeling that your post sale teams really own customer retention. What is the rate of post sale customer abandonmen t in your organization. When post sale teams are disconnected from customer retention, here’s what really happens. Everyone else who is not involved in that initial sale.

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Retention Hiring Customer Compensation 65

Vendor Neutral

APRIL 22, 2021

Do You Have a Value Driven Strategy to Enhance Client Retention? It is little surprise client retention is so prominent in the minds of businesses leaders today. What is the role of value in these efforts, though, and what are some methods for improving retention in today’s selling landscape? Why Client Retention Matters.

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Retention Webinar Metrics Strategy Cancellation 59

Babette Ten Haken

SEPTEMBER 6, 2018

How would you rate your own customer retention performance? That critical time-period, the post-sale handoff of the contract for execution, involves more than a digital document passing through a CRM. Listen in on my latest video about post sale customer abandonment, and how it negatively impacts customer retention.

Retention 61

Retention Customer Hiring SME 61

Babette Ten Haken

JANUARY 18, 2018

When customer retention processes become a sanctioned sales spectator sport, everyone suffers. What could go wrong, post-sale? Besides, the post-sale care and feeding of those valuable clients is SEJ: Someone Else’s Job. We all know that customer acquisition costs as much as 5 times the cost of customer retention.

Sports 74

Sports Retention Customer Compensation 74

Babette Ten Haken

DECEMBER 28, 2017

One Millimeter Mindset customer retention moves you and your organization one millimeter outside your current comfort level. When I started this blog in 2009, I focused on the thorny issues involved with communicating across the sales-engineering interface®. Customer Unretention Syndrome results from 4 Sales Achilles Heels.

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Retention Customer SME Engineering 74

Babette Ten Haken

AUGUST 29, 2018

Ah, the impact of experience conflicts on the performance of our customer retention strategy. Perhaps experience conflicts are more important when detected prior to acquiring customers than they are when they occur during post-sale execution? Not the last thing in a sales close “To Do” list. Pre- and post-sale.

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Retention Strategy Customer SME 62

Babette Ten Haken

FEBRUARY 18, 2019

A potent client retention strategy is driven by an equally potent human capital strategy. A potent client retention strategy flattens the concept of customer acquisition and retention. Otherwise, no matter how well marketing and sales efforts attempt to convince clients otherwise, your organization “looks” like everyone else’s.

Retention 74

Retention Ideal Customer Profile Strategy Hiring 74

Babette Ten Haken

DECEMBER 12, 2018

Customer retention is a business growth, expansion and sustainability strategy. Yes, sales people usually get all the glory. However, in reality, customer retention is firmly in the hands of everyone else in the organization who usually is not part of the customer acquisition process. Subscribe to my blog. Image source: Fotolia.

Retention 61

Retention Ideal Customer Profile Customer SME 61

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. However, they are contrary to everything you have learned as a sales professional. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. This is super-secret stuff.

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Retention Ideal Customer Profile Strategy Customer 79

Babette Ten Haken

AUGUST 20, 2018

Customer retention experiences create a rich chronicle of just how it is to work with us, and our organizations. Some of our truly best stories about creating compelling customer retention experiences thus remain untold. Doing our thing, pre- and post-sale. About compelling customer retention experiences? Think about it.

Retention 51

Retention Customer SME Industry 51

Babette Ten Haken

NOVEMBER 28, 2018

Are competing customer retention cultures crippling your organization or association? First, competing customer retention cultures are sustained within traditional departmental silos and business models. Then, competing customer retention cultures are sustained by traditional workforce hiring practices. Subscribe to my blog.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

MAY 23, 2018

Consider the impact of customer micro experiences on your overall rate of customer retention. Often, the primary catalysts for customer retention are hidden within the organization. Small experiences, over time, create a huge and critical mass impacting customer success and customer retention. And guess what?

Retention 55

Retention Customer SME B2C 55

Babette Ten Haken

NOVEMBER 29, 2018

Your employees are confused about their customer retention roles. Into customer experiences, customer success and customer retention. First, ponder whether your hiring processes focus on hiring employees to fulfill customer retention roles. . And if your employees are confused, think about how their confusion translates.

Retention 66

Retention Ideal Customer Profile Hiring Customer 66

Babette Ten Haken

APRIL 4, 2018

Anyone out there experiencing customer retention pain? The overwhelming majority of folks who contact me equate customer retention with a dental root canal procedure. However, the first step in pivoting customer retention pain into business success is a function of how you “see” customer retention. Download here.

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Pivotal Retention Customer SME 65

Julie Hanson

FEBRUARY 28, 2024

While more common mistakes in virtual sales may fall short of searing themselves into our memories, they can hurt us in other ways. As an actor, I learned a number of things you should and should not do on camera, here are five common mistakes that apply equally to virtual sales: 5 Common Mistakes on Camera: 1.

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Film Face-to-face Wireless ACT 62

Babette Ten Haken

MAY 21, 2020

There’s nothing novel about virtual post-sale client abandonment. What is novel about this post-sale scenario, to you, is that now you have to sell virtually. Because what has not changed is that once a coveted contract is consummated, what is the next sales step? In spite of all your pre-sales assurances.

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Revelation Face-to-face Retention Distribution 141

Smooth Sale

MAY 3, 2023

Positive word of mouth is essential for branding that converts to sales and business growth. Offer Free Workshops Pexels – CCO Licence Offer Free Workshops or Webinars Hosting free workshops or webinars can help establish your business as a thought leader in your industry and generate free advertising.

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Advertising Advertising Social Media How To 144

Act!

APRIL 22, 2024

In other words, most businesses will see a drop in sales and revenue during such periods, resulting in cash flow challenges. Given that most small businesses are already cash-strapped, it becomes even more challenging to cater to changing customer needs and drive sales.

Small Business 52

Small Business Small Business ACT Face-to-face 52

Smooth Sale

DECEMBER 30, 2023

Group Cooking Or DIY Workshops Getting hands-on can always be a fun activity for all, and it helps to get out of the “we need to bond” office mindset. Group cooking lessons can be a great place to begin, and DIY workshops or pottery crafting sessions can be fun, too. Encourage camaraderie in the office during work days.

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Hiring Licensing Sports Networking 98

Babette Ten Haken

SEPTEMBER 17, 2018

The types of experiences which fuel customer success and customer retention. Looking for a dynamic speaker on customer experience, collaboration and customer retention? Then take a look at my latest speaking programs and workshops. . What do we plan to do, differently, Tomorrow and in the Future?

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Customer Service Ideal Customer Profile Customer Face-to-face 229

MEDDIC

MARCH 28, 2024

Here’s what a strong review process entails: Three Whys from Sales Wins: Ask the champions within the accounts you closed: Why did they sign anything? Use this feedback to refine your sales approach and value proposition. Analyze win rates, deal sizes, and sales cycle lengths. What exact pain were they addressing?

Enterprise 52

Enterprise Enterprise Account B2B 52

Sales Hacker

MAY 31, 2023

In this insightful episode, Colin Campbell of Sales Hacker engages Lauren Bailey from Sales Bar, Factor Eight, and Girls Club in a thoughtful discussion on the dynamics of the sales industry. They delve into the underrepresentation of women in sales and the initiatives aimed at bridging the gender gap.

Lead Rank 85

Lead Rank Lead Scoring Industry Retention 85

Babette Ten Haken

SEPTEMBER 5, 2018

How are your best value added customer experience efforts sabotaged, both pre- and post-sale? The sales-engineering interface®, where business and operations intersect, creates value added customer experience. Contact me today to discuss the speaking program and workshops which make the most sense for your organization, tomorrow.

Customer 109

Customer SME Retention Engineering 109

Babette Ten Haken

JUNE 30, 2020

Serving nothing more substantial than an inside-out marketing and sales purpose, via a pre-packaged library. Because creating the initial and managing the enduring client relationship becomes mission-critical to client success and retention. Why rely on a hit or miss storytelling strategy to acquire and retain clients? Contact me here.

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Engineering Face-to-face Retention Strategy 136

Smooth Sale

APRIL 22, 2024

Whether you’re operating out of a chic downtown office or a bustling workshop on the outskirts of town, this insurance isn’t just important—it’s a must. Sales Tips: Protect Your Business Assets Better Know the needs and desires of your audience, including your next new employer, in detail. Think of it as the moat around your castle.

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Insurance Insurance Real Estate Hiring 93

Increase Sales

JULY 26, 2017

Social selling appears to have taken the spray and pray sales approach to tsunami proportions. Clueless or lazy salespeople now drown people with emails to postings with sales pitches. The idea of actually knowing your ideal customer , your target market to the sales leads never enters the minds of these individuals.

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Social Selling Direct Mail Retention Facebook 145

Janek Performance Group

MARCH 6, 2024

Further, these not only help shape the culture of sales teams but also the outcomes they achieve. In a LinkedIn/Forrester study, 60 percent said their sales team’s diversity contributed to their success. Here, we’ll examine the multifaceted importance of diversity and inclusion in sales. percent white.

Hiring 62

Hiring Demographics Lead Rank Lead Scoring 62

Smooth Sale

OCTOBER 3, 2023

Retreats can include team-building activities, workshops, or meditation sessions to help employees relax and recharge. These programs can include activities like yoga or fitness classes, nutrition workshops, and even mental health support sessions. Today’s insights are provided to help you achieve the Smooth Sale!

Lead Rank 78

Lead Rank Hiring Motivation Networking 78

Babette Ten Haken

JANUARY 7, 2019

Compelling storytelling fuels customer retention. After all, each story is about how working with you and your organization fuels their business growth, customer success and customer retention. Even if you are trying to close a deal and win a new customer, remember, your stories are retention-based. Well, will you?

Ideal Customer Profile 79

Ideal Customer Profile Outsourcing Services Customer Retention 79

Babette Ten Haken

JANUARY 3, 2019

Because if you do not make customer retention a simultaneous part of your customer acquisition process, then you will be worrying about retaining customers down the road. Because a customer’s retention experience starts long before that customer is acquired. Make customer retention worries a thing of the past.

Ideal Customer Profile 71

Ideal Customer Profile Customer Retention SME 71

Babette Ten Haken

SEPTEMBER 16, 2019

Especially when these omitted details surface, often inconveniently, both pre- and post-sale. Most of the time, these professionals are involved in the post-sale care and feeding of customers, once a sale is consummated. At “that” final meeting, when the sale is assumed, but not yet closed. Something different?

Ideal Customer Profile 83

Ideal Customer Profile Engineering Decision Maker SME 83

Hubspot Sales

JUNE 8, 2020

As a sales leader, you've probably wondered what impacts your prospects and potential customers. By creating and equipping your sales team with sales collateral content and materials. Not only does this enrich your prospect’s experience with your company, but it makes your sales reps’ jobs easier. But that’s not all.

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Collateral Case Study Retention Hubspot 98

Babette Ten Haken

NOVEMBER 12, 2018

Consider the impact of our not having time to capture these stories on productivity, profitability and customer retention? Often, as sellers, doers, designers, servers and coders, we become so obsessively focused on client acquisition, implementation and retention that we fail to “hear” our client stories. Right here, Today.

Ideal Customer Profile 89

Ideal Customer Profile Retention SME Compensation 89

Sales Hacker Training

MAY 31, 2023

In this insightful episode, Colin Campbell of Sales Hacker engages Lauren Bailey from Sales Bar, Factor Eight, and Girls Club in a thoughtful discussion on the dynamics of the sales industry. They delve into the underrepresentation of women in sales and the initiatives aimed at bridging the gender gap.

Lead Rank 52

Lead Rank Lead Scoring Industry Retention 52