Remove 2020 Remove Blog Remove Customer Service Remove Software
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7 Key SaaS Terms to Understand In 2020

Pipeliner

Software-as-a-Service (SaaS) companies have become one of the fastest-growing firms in the tech industry. The business model is quite attractive, and there are several opportunities to scale — as long as people find your software useful. SaaS businesses usually report customer churn of between 5 and 7 percent.

Churn 96
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65+ Statistics About Artificial Intelligence

Zoominfo

Early adopters of AI have achieved significant benefits – including increased efficiency, cost reduction, improved customer experience, revenue growth, and more. If you’re skeptical about AI, today’s blog post is for you. Only 23% of businesses have incorporated AI into processes and product/service offerings today ( source ).

B2B 247
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CRM at a Glance: Key Statistics You Should Know About Customer Relationship Management

Nimble - Sales

In 2020, the business world has gotten a lot more technological. From social media’s rise to the growing reliance on customer service, the ability to adapt to the changing times is more important than ever.

CRM 134
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The 25 Sales Leaders You Should Get to Know in 2020

Crunchbase

Abel’s wealth of knowledge in the software as a service space is demonstrated by not only his success at G2, but his previous work; he founded and led BigMachines, a leading SaaS CPQ company, to its acquisition by Oracle in 2013 for over $400 million. Kustomer is an omnichannel SaaS platform specializing in customer service.

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The 5 Golden Things from 2020 We’re Taking With Us Into 2021

Lessonly

And if you found this post all on your own through LinkedIn or our blog or somewhere else, welcome to you, too. Let’s be honest: 2020 is a year that feels like quicksand. But, there have also been life-giving parts to 2020. What a glorious part of 2020. LlamaNation , our customer community, went live back in June.

Pivotal 49
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Year in Review: Sugar’s Top 20 Blog Posts to Kick Off 2020

SugarCRM

We launched several new products, announced exciting acquisitions and introduced the world to a whole new suite of solutions to help companies succeed at marketing, selling and customer service. And so, without further ado, here’s a recap of the top 20 posts to help you get ready for what’s to come in 2020.

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The 54 Sales Leaders You Should Get to Know in 2020

Crunchbase

Update: June 26, 2020. This blog post was originally “The 25 Sales Leaders You should Get to Know in 2020.” From SDR in 2015, to enterprise AE in 2020–and she’s gathered quite the following on LinkedIn. Although she’s spent less than four years at SalesLoft, she has risen through the ranks at an impressive pace.