Lessonly

JANUARY 24, 2020

On Customer Service Teams. The life of a customer service rep, every day, every ticket is something new. There is a new customer service policy manual, a new product, a new glitch in the system, a new way for customers to get in touch, and the list goes on and on. I Know Because I’ve Been There.

Customer Service 20

Customer Service Training Customer Skype 20

Lessonly

SEPTEMBER 8, 2020

Okay, now raise your hand if you think it’s vital to have a customer service enablement strategy, too? . And up until recently, I felt the exact same way. I’ve never met anyone with a job title that includes “customer service enablement” in the same way people build a sales enablement career path. average of 15%.

Customer Service 26

Customer Service Customer Lead Rank Lead Scoring 26

Lessonly

AUGUST 10, 2020

Wondering how to build a customer service team remotely? But, I’ve read several articles about how quarantine is a great time to try something new, so here we go! . 1) Remarkable customer service skills onboarding and ongoing training. Customer service skills are woven into the curriculum whenever possible.

Customer Service 26

Customer Service Customer Guidelines Call-back 26

Smooth Sale

JUNE 10, 2024

Corporate Sales At my first sales job, the ‘Leadership’ told me to my face that I was just another stupid woman who would fail and that it would be a waste of money to train me. I smiled, viewing it as a blessing in disguise that I wasn’t permitted sales training. Learn more to train teams and join the advocacy program.

Strategy 96

Strategy Discount Hiring Lead Rank 96

Lessonly

OCTOBER 18, 2019

By the time a barista with great customer service is done interacting with you, you should feel more valued as both a customer and a human being than you did before. These are all examples of advanced customer service skills. Today more than ever, customer service expectations are high. The result?

Customer Service 20

Customer Service Customer Loyalty Education 20

Lessonly

OCTOBER 31, 2019

In this awkward eye-contact of a moment, each of us wants something different from the person responsible for good customer service. And each customer service rep is trained to respond in a certain way. . The reality is, that good customer service looks different for each of us.

Customer Service 28

Customer Service Customer Retail Promotion 28

Lessonly

APRIL 6, 2020

Let’s be honest, effective customer service is hard to deliver. Customer engagement is vital, but when issues are escalated, agents are rarely dealing with customers at their best. Customer service skills are very similar to sales skills. Better Training Makes Your Employees Feel Valued.

Customer Service 26

Customer Service Customer Lead Rank Lead Scoring 26

Lessonly

NOVEMBER 10, 2021

There is no greater place to witness customer service do’s and don’ts. As one of the newer Lessonly by Seismic employees, I’ve been paying a little more attention to customer service experiences than I had in the past—even while sipping my Starbucks latte during a long layover. Number one? Number two?

Training 26

Training Customer Service Airlines Exact 26

Lessonly

OCTOBER 29, 2021

I’d rather have fewer, better things—and I’m going to venture a bet that your sales team might feel the same way about online sales training. While it is an investment in your time and energy, high quality content is the “treat yo’ self” of training. . The best online sales courses allow for customization. Read it out loud. .

Training 48

Training How To Course Study 48

Lessonly

DECEMBER 3, 2021

Because the manufacturing industry is primed and ready for some serious training transformation. Many of the benefits of web based training can be applied to any industry that needs to streamline training, reduce waste, and navigate change—which sounds like most industries these days! What is computer-based training anyway? .

Training 49

Training Company Software Software 49

PandaDoc

MAY 16, 2024

In this article, we’ll cover how you can measure indirect sales success and discuss the four main types of indirect sales strategies: distribution , dealership , franchising , and merchandising. As well as sales and marketing , their forte is customer service. It’s important to include details about specs, features, and pricing.

Distribution 52

Distribution Retail Revenue Top of Funnel 52

Pipeliner

JANUARY 26, 2020

In my last article , I declared that “customer focus” is too vague to measure and implement, but that “customer value focus” was the essence inside customer focus that you were unknowingly seeking. Anthropology, to be exact). At a minimum, sales, marketing & customer service are engaged.

Lead Rank 85

Lead Rank Lead Scoring Ideal Customer Profile Face-to-face 85

Pipeliner

JANUARY 19, 2020

If you don’t know what “being customer-focused” means or can’t measure it, you can’t know if you’re doing it. Many company leaders desire customer focus. Fewer still can describe specific behaviors to know how far they’ve progressed on a journey toward customer focus. Let’s fix that in this article. Add description.

Customer 96

Customer Scale Hiring Coaching 96

SugarCRM

APRIL 19, 2022

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Choose their preferred method of service.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

Lessonly

DECEMBER 11, 2019

When a new client approached me, I immediately knew that we needed to include video in their training solution. . They needed to clear up confusion employees were having around how to greet customers and conduct in-person sales calls. . This article is the first in the series. Video is an affordable way to train your people. .

Video 29

Video Training Consumer Travel 29

Allego

APRIL 16, 2024

Increasingly, sales teams use it to personalize content, enhance sales training , improve onboarding, conduct competitive analysis, streamline sales communication, and more. So, you must make sure you train the AI—input all the information and resources necessary for the tool to generate accurate results. There’s no doubt about it.

Hiring 62

Hiring Scale Proposal Analysis 62

Lessonly

AUGUST 27, 2021

Anyway, let’s take a look at that “old dog new tricks” adage through the lens of soft skills training. And here’s why: Soft skills training pays off. A study from MIT Sloan found that soft skills training —even in a factory setting—improves productivity and delivers a 250% ROI in just eight months. We think not. . Find the Fun.

Training 49

Training Face-to-face How To Study 49

Lessonly

MARCH 16, 2020

How does sales training software simplify your long-term training efforts? The companies with the best sales training programs understand this concept. They set their own sales training agenda. During this learning curve, the train does not slow down. Intentional training methods. Products change.

Software 26

Software Software Training Territories 26

Lessonly

OCTOBER 15, 2021

Welcome to Training 101, where we take a deep dive into the essentials that make up effective training and coaching for sales and customer service teams. How to make training easy to understand. . This is particularly true when training incorporates practice. Consider b2b sales training topics , for example.

Sales Coaching 26

Sales Coaching Software Software Coaching 26

Lessonly

JUNE 25, 2019

We discovered that the best teams examine their training efforts through six key phases: Asses, Plan, Build, Learn, Practice, and Perform. That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. What are the important aspects of a good training program? Kyle: Love it.

Outsourcing Services 37

Outsourcing Services Training Customer Service Consumer 37

Smooth Sale

DECEMBER 27, 2021

When you take the time to analyze the value every customer brings to your business, you better understand what can be done to scale your company. What’s understood by Customer Lifetime Value (CLV)? Approaching CLV from several standpoints helps gauge what customers you should focus on more.

Lead Rank 78

Lead Rank Lead Scoring Customer Social Media 78

Lessonly

AUGUST 28, 2019

So, how can we onboard new customer service reps so well that they never feel pressure to fake anything? After a training session or at the end of a lesson, instead of asking “Make sense?” conversations, training can be collaborative and open. In college, I applied for a marketing internship at a bank.

Customer Service 20

Customer Service Customer Banking Software 20

Hubspot Sales

SEPTEMBER 20, 2023

In this article: What is conversational AI? ChatSpot speeds up a process for proficient users, and for new team members, HubSpot training and onboarding processes are shortened because ChatSpot can do so much with a straightforward request. Here are the best ten conversational AI tools for sales. What we like: Kindly.ai

Conversion 111

Conversion Hubspot Lead Nurturing Ideal Customer Profile 111

Lessonly

JULY 28, 2021

As a business owner or leader, it should be a main priority to create a training program for each department in your organization. That’s because training and on-the-job learning is actually something that the newer workforce is extremely interested in. Let’s dive in. . Do Self-Reflection. Don’t Go In Alone.

Training 26

Training Scale Survey Software 26

Lessonly

JULY 19, 2019

We found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. This also means the notion of a training classroom has evolved. It is continuous.

Outsourcing Services 20

Outsourcing Services Training Exercises Customer Service 20

Distribution Pricing Journal

AUGUST 23, 2023

When you interact in meaningful ways, you answer questions, learn about their business and can then explain your product lines, services, installation, delivery, maintenance or more. The examples of value-added services in this article are from a variety of industries. Training encourages both loyalty and upsells.

Lead Rank 52

Lead Rank Lead Scoring Automotive Distribution 52

Smooth Sale

SEPTEMBER 10, 2022

When you’re the boss of your auto repair shop, you’re in control of everything from the prices you charge to the services you offer. Whether you prioritize customer service or low prices, you can ensure that your business reflects your values. Learn more to train teams, and join the advocacy program.

Hiring 78

Hiring Infusion Lead Rank Lead Scoring 78

Lessonly

DECEMBER 10, 2020

If your training plan hasn’t been updated this year, then it’s probably time to blow off the dust and give it a refresh. Here are a few reasons why it might be time to revisit and refresh your current employee training plan template. Your training is generic or outdated. . Your training efforts aren’t measured for performance.

Training 26

Training Hiring Lead Rank Lead Scoring 26

Smooth Sale

JANUARY 11, 2022

In this article, we’ll go over some of the most effective marketing strategies for growing your small business’s size and reputation. The majority of your prospective customers are active on various social media platforms. For customer service, the majority of your target audience uses social media.

Social Media 78

Social Media Strategy Marketing Hiring 78

Smooth Sale

FEBRUARY 3, 2023

Learn more to train teams and join the advocacy program. Internet Advisor Find the internet service right for you among 2083 internet providers across 36,380 cities; plus Cellphonedeal compiles great deals on phones, plans, and prepaid to furnish you with the best options in your area. Once you have it, stick to it for consistency.

Marketing 78

Marketing Social Media Hiring Analytics 78

Lessonly

AUGUST 9, 2019

We found that the best teams examine their training efforts through six key phases: Assess, Plan, Build, Learn, Practice, and Perform. That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. First, my general philosophy on training is “so goes training, so goes the rest of the program.”

Outsourcing Services 20

Outsourcing Services Training Customer Service Enterprise 20

Jeffrey Gitomer

MARCH 15, 2011

Online Training. And this is the exact reason why I’m changing careers. See Jeffrey Live! Hire Jeffrey. Who is Jeffrey? Oh no, not Facebook! AHHHHHHHHHHH!!!! | Top Sales Trainer | Best Sales Trainer | Top Leadership Trainer. Gitomer | March 15, 2011 | 2 Comments. Tweet Share Social media has become more than a global phenomenon.

Facebook 144

Facebook Hiring Social Media Loyalty 144

Sales Training Advice

OCTOBER 12, 2013

When it comes to sales, many people offer exactly what the customer pays for and nothing more. Instead of nickel-and-diming, take the opposite sales strategy: go above and beyond to provide additional value to existing customers. What are some ways you go about adding value, above and beyond what your customers expect?

Training 47

Training Sales Qualified Lead Guarantee Lead Rank 47

Lessonly

SEPTEMBER 8, 2021

With that said, the importance of training and development truly can’t be understated. Training strategies impact customer satisfaction, employee retention, employee engagement, and productivity to name just a few things. . So what is the importance of training for financial contact centers and the like?

Industry 26

Industry Training Banking Channels 26

The Sales Hunter

FEBRUARY 20, 2012

Sales Articles. When you contact each of your customers this time, you focus on thanking them for their business and asking them about how your company’s level of customer service has been. Immediately after you thank them for their comments, ask them for the names of others who would benefit from the same service.

Motivation 200

Motivation Leads Marketing Qualified Lead Ideal Customer Profile 200

LeadFuze

MAY 24, 2021

This information can take the form of case studies, sales best practices, articles, etc. With that said, don’t think that the key to major profits is as easy as giving your sales reps a couple of articles on the internet. Source: Here’s a great visual ( attached to a great article ) from MindTickle). Click To Tweet.

Sales Enablement 91

Sales Enablement How To Case Study Sales Qualified Lead 91

The Sales Hunter

NOVEMBER 22, 2011

Sales Articles. The more you can know about the customer’s timeline, the better. Conversely, the less the customer knows about yours, the better off you will be. Don’t start any negotiation until you know exactly what it is the customer wants. Sales Training Tip #360: Negotiation? customer service.

Negotiation 200

Negotiation Motivation Strategy Ideal Customer Profile 200