Lessonly

MARCH 26, 2021

Despite all the developments in technology, customer service remains largely a matter of human interaction. And, we believe that great customer service is the holy grail of business. And yes, we also understand that providing flawless service is not always easy. Top 3 Important Qualities of Customer Service Reps.

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Customer Service Customer Training Quota 40

SalesFuel

APRIL 8, 2024

2 Rules To Successfully Negotiate Pricing This article from GrowthAspire emphasizes that sellers can’t win a negotiation if they don’t believe in their solution. Non-monetary benefits, such as excellent customer service, should be discussion points. The goal is to identify a very high value benefit to the customer.

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Negotiation Buyer B2B Hiring 115

Lessonly

DECEMBER 15, 2021

Yep, we’re using seven holiday characters to talk about building a robust customer service skills resume. Leveraging a customer service skills training software that equips CS reps to better serve customers who use your software. This is the first and most important customer service skill if you ask me.

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Customer Service Training Customer Pivotal 49

Steven Rosen

FEBRUARY 7, 2024

Rika discusses how she incorporates recognition into her team meetings and the positive impact it has on morale. Rika’s tips offer valuable guidance for sales leaders seeking to establish a positive and motivating team environment. Recognition has the power to create a positive work environment and boost morale.

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Video Motivation Sales Leadership Meeting 156

Lessonly

OCTOBER 28, 2020

And much like our dedication to our pets, as customer service professionals, I want to demonstrate the same kind of care and commitment to my customers—maybe minus the belly rubs. The fact of the matter is, great customer service matters today more than ever, and that’s not going anywhere. Paw-some job!

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Customer Service Customer Training Course 26

Lessonly

AUGUST 11, 2021

Combined, we’ve developed over 50 years of advanced customer service skills and built a customer service skills resume that includes: 300 active chats each per week. Average customer satisfaction scores of 4.8 The Lessonly Customer Service Philosophy. What is customer service to you?

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Customer Service Customer How To B2C 26

Lessonly

APRIL 14, 2021

The most important job of a successful customer service rep is to build relationships. Customers are spoiled for choice and can pick and choose among competitors based on a number of factors. The answer is customer service. How To Gain Customers Who Love Working With You. Positive language.

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Customer Service Training Customer Face-to-face 26

Lessonly

SEPTEMBER 22, 2021

I don’t know about you, but I think customer service roles get a bad rap. The stereotypical customer service agent is just listening to customer complaints, resolving help tickets without a whole lot of passion, and troubleshooting basic problems. What is customer service really about?

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Customer Service Retention Webinar Metrics Strategy 26

Lessonly

SEPTEMBER 18, 2019

The businesses I admire most develop and value a strong customer service strategy. Exceptional customer experiences go beyond reps simply offering support—it’s about building rapport and developing strong relationships. 78% of consumers say they’ve backed out of a transaction due to a poor service experience.

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Customer Service Strategy Customer Construction 22

Lessonly

JULY 13, 2021

Why is empathy critical in customer service, and how do we train for it? Now, the new thing everyone’s talking about besides trust, especially in the customer service world, is empathy. Now you know how important empathy is in the customer experience. The title of this post is essentially my thesis statement.

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Customer Service Customer Infusion Energy 26

Lessonly

APRIL 22, 2020

So what’s the most successful way to create and issue a customer service training program outline to employees while your workforce is remote? Trained employees, especially when communicated through some sort of customer service procedures and process outline, are more positive about their overall work performance.

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Customer Service Training Customer Face-to-face 26

Lessonly

OCTOBER 23, 2020

Customer service training is a hot topic in the learning and development world. ustomer experience a company provides is just as important as its products or services, and 57% stopped buying from a company because a competitor offered a better experience? companies lost more than $75 billion in one year because of poor service.

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Customer Service Training Customer How To 26

Lessonly

SEPTEMBER 23, 2019

So, how do smelly dishes relate to customer service? I’ve found that being proactive instead of reactive is a complete game changer in the customer service world. The concept of proactive customer service versus the more traditional reactive approach involves a pretty big shift in mindset.

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Customer Service Customer Loyalty Face-to-face 26

Lessonly

APRIL 20, 2020

If you work in customer service, your days are often filled with emails, phone calls, and meetings. After all, you weren’t brought onto the team to answer a phone… you were hired to help customers succeed by solving problems and educating and empowering them. How to write a customer service training manual template.

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Customer Service Training Customer Policies 26

Lessonly

SEPTEMBER 6, 2019

Many customers choose whether to do business with one company or another depending on how that place treats their employees/contractors, the environment, and the community they’re in. Customer service experiences that delight and wow. The examples of good customer service stick with us longer than bad ones, every time.

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Customer Service Loyalty Examples Customer 24

Pipeliner

AUGUST 5, 2021

Besides, building customer loyalty is equally important to gaining new customers, as repeat purchases also contribute to increasing your company’s sales. Provide Outstanding Customer Service. Plus, collecting positive opinions about your customer service will allow you to build a positive reputation for your company.

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Small Business Small Business Social Media Advertising 98

Lessonly

SEPTEMBER 30, 2020

Have you ever been on the receiving end of a bad customer service experience? With nearly 3 million customer service employees in the U.S. alone, customer service is a relevant and necessary job. With nearly 3 million customer service employees in the U.S. Let’s explore…. Assess, Plan, Build .

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Customer Service Training Lead Rank Lead Scoring 26

Lessonly

JANUARY 15, 2020

This two-part series explores the importance of building a customer service training manual. Part one shares five signs it’s time to refresh your manual, and part two highlights 10 topics you should consider including in your customer service training manual template for the new year. The importance of customer service.

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Customer Service Training Customer Policies 20

Lessonly

SEPTEMBER 27, 2019

Customer Service Heroes and Leadership. The desire for good service is deeply rooted in us. We crave connection, support, and service. I see a major convergence between good customer service examples and servant leadership. Instead of customer service do we, or should we, provide customer servant leadership?

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Customer Service Customer Training Software 20

Zoominfo

AUGUST 31, 2020

In this piece, we’ll briefly give an overview of these areas, with future articles delving deeper into the details. According to HubSpot research, 93% of consumers will be repeat buyers at companies with excellent customer service. In our next article, we talk about moving from a go-to-market framework to strategy.

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Ideal Customer Profile Lead Rank Marketing Loyalty 264

Smooth Sale

FEBRUARY 15, 2024

Whether that means revising a policy, making a product safer, or improving customer service, show your audience that you’re committed to change. Highlight the Good Upon managing the fallout, remember to shine a light on the positive aspects of your business. If the bad press stems from a specific issue, fix it proactively.

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How To Social Media Webinar Metrics Media 120

Sales and Marketing Management

JANUARY 20, 2020

Position Yourself as a Business Consultant. You need to position yourself within your industry and build a following. To showcase your knowledge and insight, write short articles, post videos, share opinions and comment on other people’s content. To your customers, you’re already the face of the company. Host webinars.

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Sales Goal Meeting Trade Show Ideal Customer Profile 312

Smooth Sale

DECEMBER 1, 2023

Showcase Customer Testimonials and Reviews To help incentivize more vehicle sales for your business, take advantage of customer testimonials and reviews that you already possess. Showcasing these positive experiences is a great way to push some leads across the line to make a sale, in-person or online.

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Automotive Paid Content Customer Advertising 110

InsideSales.com

APRIL 25, 2019

Read on and learn how to build strong customer loyalty for your business’ positive brand reputation.

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Loyalty Customer Lead Rank Lead Scoring 81

Lessonly

OCTOBER 31, 2019

At Lessonly, we’ve got front row seats to the intersection of humanity and technology in the customer service space. But recently, these three customer service statistics completely shocked us. 90% of customers consider an immediate response as important or very important when they have a customer service question. .

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Customer Service Customer Scale SAP 20

Zoominfo

APRIL 10, 2018

Customer Service. Did you know that an estimated 67% of consumers use social networking sites for customer service ( source )? Customers turn to social media for many reasons—to report a problem, talk about their experience with your brand, or to simply stay up-to-date on your products or services.

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Social Media Media Ideal Customer Profile Social Selling 188

Smooth Sale

MAY 10, 2022

In today’s competitive landscape, it’s more important than ever for companies to focus on creating positive brand experiences for their customers. 7 Ways To Create A Positive Brand Experience : 1. It means consistent messaging, branding, and customer service across all channels. Image Credit.

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Hiring Loyalty Customer Service Networking 78

Understanding the Sales Force

SEPTEMBER 17, 2014

Next I reviewed around 250 of the newest Objective Management Group (OMG) accounts for sales candidate assessments and discovered that 42% of the open positions are for inside sales roles. The article highlights eight scenarios that help you determine whether or not making that move is right for your company.

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Inside Sales Outside Sales Study Distribution 212

Vengreso

JULY 5, 2023

Tips For an Effective Digital Referral Strategy: Create Value: Your products/services should provide value so people feel confident recommending them. Nurture Relationships: Maintain good relationships with customers/clients; they’re more likely to refer if they’ve had positive experiences.

Referrals 89

Referrals Maximizer Ideal Customer Profile Social Media 89

Lessonly

DECEMBER 13, 2018

In The Power of Moments , Chip and Dan Heath cite a 2016 customer-service study by Forrester, the market research firm. The Heaths suggest that, at any given time, companies devote their limited resources to one of two customer-service approaches: Approach 1: Eliminate the Negatives. Approach 2: Elevate the Positives.

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Positioning Study Customer Service Resources 26

Smooth Sale

APRIL 5, 2024

Work on doing good things, nothing short of excellence, and your business reputation will start to build, with the positives you are creating now overshadowing the negatives of the past. In Conclusion: Not Attracting New Customers An ongoing effort to attract new people to your business is vital, no matter the challenge.

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Customer Social Media Hiring Licensing 91

Lessonly

JULY 23, 2019

That’s why we decided to create Lessonly’s Better Work Guide to Customer Service Training. In the process of putting together The Better Work Guide, Lessonly’s VP of Marketing, Kyle Lacy talked with Patrick Hawkins, Senior Manager of Customer Support at Virtru. I’d love to talk about customer service skills.

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Customer Service Ideal Customer Profile Training Customer 20

Lessonly

OCTOBER 11, 2019

Let’s face it—good customer service is the driving factor of a company’s reputation and success. It’s time to perfect customer service, and I’ve brainstormed five ideas for improving customer service that’ll help any customer service team “wow” customers. Manners matter. Move quickly.

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Customer Service Customer Remedy Call-back 20

Zoominfo

FEBRUARY 20, 2018

5. Online Customer Service. AI-based systems like chatbots and automated user flows have drastically transformed the world of customer service. Because of AI, less manpower is needed to provide excellent customer service. And—this hasn’t gone unnoticed. And—this hasn’t gone unnoticed.

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Lead Rank Churn Analysis Lead Scoring 272

Janek Performance Group

DECEMBER 27, 2022

This article explores the 2023 sales landscape and how sales leaders can position their teams for greater success. By staying informed of the latest best practices that are working today, sales leaders can ensure they are well-positioned to capitalize on changes in the B2B market. AI can help support both challenges.

Trends 62

Trends B2B Hiring Ideal Customer Profile 62

Pipeliner

JANUARY 12, 2024

Draft Horse, for example, focuses on creating SEO-optimized articles in minutes. Cody gave an example of a startup that published 10,000 articles related to SMS and email marketing using AI tools and offshore teams for manual tasks like adding photos and call-to-actions.

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Video Hiring Scale Distribution 52

Lead411

NOVEMBER 11, 2021

Here are some of the biggest concerns customers have when comparing Zoominfo to Lead411. Customer Service/Support. Pricing is usually the biggest concern most customers have when comparing Zoominfo to Lead411. Zoominfo offers this intent data to it’s customers for an additional $25,000 per year. Accuracy of Data.

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Ideal Customer Profile Intent Data Hiring Intent 98