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5 trends in gaining more customer insight

Sales and Marketing Management

According to a the Forrester Consulting Q3 2019 Global Content Preferences study, 87% of technology buyers said that they want vendors to understand their business, industry or market conditions, and 83% want vendors to understand what’s most important to their job.

Trends 289
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Sales Leads Are a Perishable Asset

Sales and Marketing Management

B2C marketers and salespeople know response to consumer inquiries is a race – response times from inquiry to that first call from the lead holder can be down to less than a minute. In B2C and B2B, the best salespeople understand that faster is better and slower is also-ran. You now have the sales stages for the CRM system.

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How Younger Generations are Disrupting B2B Buying

Zoominfo

Consider ways to get the ball rolling, like establishing a reward system to incentivize feedback. Buyers want to be known and understood in both B2B and B2C buying situations. A study by Marigold , a relationship marketing company, showed that 76% of Gen Z buyers get frustrated when they don’t receive personalized interactions.

B2B 130
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CRM Best Practices: How to Choose the Best Free CRM System

Hubspot Sales

Don't waste time and energy evaluating CRM systems and features you don't need. A CRM system is software that stores information on client and prospect interactions with employees. The benefit of having a CRM system is having a central database for all customer information. CRM systems are designed to solve these problems.

CRM 95
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How Business Search Behavior Has Shifted During the Coronavirus

Zoominfo

A week later, a study from the Institute of Supply Chain Management found nearly 75% of companies reported they would experience supply chain disruptions because of coronavirus-related transportation restrictions. With that 1450% increase over a typical January week, reliance on Payroll Systems is at an all-time high right now.

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Deliver a Better Buying Experience With CRM-Powered Payments

Hubspot Sales

This is a trend that’s long existed in the B2C world that has accelerated in B2B over the past 18 months. The lines are increasingly blurring between B2B and B2C, which means that companies are having to adapt quickly to shifting buyer expectations. Having a payment system that’s connected to your CRM takes care of that.

CRM 96
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5 trends in gaining more customer insight

Sales and Marketing Management

According to a the Forrester Consulting Q3 2019 Global Content Preferences study, 87% of technology buyers said that they want vendors to understand their business, industry or market conditions, and 83% want vendors to understand what’s most important to their job.

Trends 156