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Rethinking the Value of Customer Service

SugarCRM

Seeing how far customers could be pushed before they’d cancel a service or move to a competitor was often acceptable. Customer Effort Score (CES). If a customer registers a complaint, it’s not the end of the world. Robust Self-Service Tools. Customer Service Analytics.

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15 Best Sales Lead Databases for 2023

Lead411

15 Best Sales Lead Databases for 2023 In the digital age, the best sales lead databases have become indispensable tools for businesses aiming to drive sales and achieve growth. Outdated or incorrect contact information reported often Unethical collection of data reported Difficult cancellation process 3.

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4 Types of Customer Data and How to Collect Them

Nutshell

There’s more to customer data than just names and emails. When it comes to customers interacting with your brand, be it through social media or browsing your website, you must understand the types of customer data you’re collecting and how you can leverage it for the benefit of your business. Why is customer data important?

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Couch Buying and Customer Thriving: 5 Customer Service Tips to Revolutionize Day-to-Day Customer Support

Lessonly

This entire experience resulted in me, a very angry customer, canceling my order all together. It’s time to eliminate the possibility of anyone with steam coming out of their ears angrily typing their customer experience like I just did. Prioritize customer service training. If you train them, they will come.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Sales Brief: Remote onboarding, resume tips, and more

Close.io

COVID-19 churn prevention: Your customers are cutting costs. Don't just let them cancel. They’re making lists of software and services deemed nonessential, and sending them to the chopping block. There are several clever ways you can reduce costs for your customer without them having to leave you outright.

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What is an Outbound Call & How Do You Make Them Effectively?

Hubspot Sales

Inbound Calls Simply put, an outbound call is made by the call center representative to a prospect while an inbound call is made by a customer or prospect to the business or organization. What do I do if a customer I called about an upgrade actually wants to cancel or downgrade? Use the right software.

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