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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. With most software, you’ll have to pull up each reps’ progress and scores individually. . Articulate. Brainshark.

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Like Peanut Butter and Jelly: How Training Software and a Knowledge Base are a Perfect Pair

Lessonly

It takes thoughtful consideration to curate the right mix of enablement tools to set up employees on a path toward ongoing success—and training software and a knowledge base are a perfect pair for growing teams. Productivity tools broadly accelerate daily work through automation or digitization. The Right Mix.

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Onboarding In Sales: Training + Leadership

Sales and Marketing Management

Author: Mat Singer, Senior Director of Sales Operations and Excellence, Upland Software Sales teams are often one of the most expensive resources within a company, yet the average frontline sales manager spends only 9% of his or her time developing direct report sellers. . Leaders should be participating in the onboarding process.

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Entrepreneurial Competency: What it Is & Why it Matters

Hubspot Sales

Emotional Resilience I spoke with Ali Q Naqvi , CEO of alif, a corporate coaching and HR solution company. Emotional Resilience in Action (Example) “I worked with an accountability coach when I first launched my business, and that really helped ‘make it real’ for me,” says Naqvi.

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The 6 Types of Sales Enablement Software Your Reps Are Craving

Lessonly

You may have already come across a sales enablement definition like, “The activities, systems, processes and information that support and promote knowledge-based sales interactions with clients and prospects” (from the Gartner sales enablement description here ). When it comes to software buying, investing wisely is king!

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The Complete Guide to Remote Sales

Gong.io

Thanks to the internet and a plethora of online communication tools, sellers can engage buyers remotely through virtual channels like email, video chat, social media, and more. Certain products like Software-as-a-Service (SaaS) are well-suited for remote selling. Develop product knowledge training. Use sales enablement software.

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How to Create a Sales Certification Program That Actually Build Sales Competencies

Mindtickle

It’s your way to measure whether a new hire is ready for actual sales — how much knowledge they retained, where the gaps are, and what they’ll be able to utilize when face-to-face with a customer. Sales certification or sales training programs include knowledge-based assessments and simulations to answer all those questions and more.

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