No More Cold Calling

APRIL 18, 2019

This lackluster customer experience was in stark contrast to my recent experience flying with Delta. Clients Will Pay for a Better Customer Experience. My favorite quote from the presentation: “We need to get to the future before our customers do and welcome them when they arrive.”. Have customers really changed?

Airlines 332

Airlines Customer Referrals SalesForce 332

The Sales Hunter

FEBRUARY 3, 2012

B2B Phone Sales Cold-Calling: It Still Works! Recently I wrote about why I think phone sales cold calling still works , and the feedback has been amazing. All of the feedback I received confirmed that cold-calling does still work when it is done right. They call it cold-calling for a reason…it’s cold!

Cold Calling 186

Cold Calling Motivation B2B Hiring 186

The Sales Hunter

JANUARY 31, 2012

What You MUST Know About Cold-Calling and Your Website. This one is regarding cold-calling and websites. I’ve always been an advocate of cold-calling as part of an overall sales strategy. Sorry to be harsh, but cold-calling is not for the timid people who don’t want to make money.

Cold Calling 180

Cold Calling Ideal Customer Profile Hiring Negotiation 180

No More Cold Calling

SEPTEMBER 6, 2019

When you prospect by referral, you treat all customers like gold. I’ve never had a good customer experience at that market, but this was over the top. But consumers aren’t the only ones who expect a good customer experience. Business buyers want superior service, too, and they have more to offer than just repeat business.

Referrals 189

Referrals Customer How To Airlines 189

The Sales Hunter

APRIL 30, 2013

Each contact you make is designed to help you move from thanking the customer for their business to securing more business. Two days after the customer makes their purchase, reach out to them with a phone call thanking them for buying and making sure they received what they wanted with regard to the benefits they were looking to fill.

Customer 269

Customer Cold Calling Customer Service Consultative Selling 269

The Sales Hunter

DECEMBER 5, 2011

Cold Calling: Brother, Can You Spare a Sale? Harness The Trigger Events That Turn Prospects Into Customers. I know, you’re reading this wondering what this has to do with cold calling, but stay with me. Related posts: Cold Calling: The Spam of the Sales World. cold calling.

Cold Calling 161

Cold Calling Motivation Hiring Ideal Customer Profile 161

Engage Selling

AUGUST 11, 2017

Cold calling is nothing more than desperation selling. I had a recent debate on one of my social media networks on the effectiveness of cold calling. I’ve said it before and I’ll say it again. The truth is, he had … Read More »

Cold Calling 55

Cold Calling Social Media Strategy Networking 55

The Sales Hunter

AUGUST 23, 2014

Customers are using the internet more and more to decide who they want to do business with. Blog Cold-Calling Consultative Selling Customer Service leadership sales leader sales leadership social media video sales tip' Do you think your personal social media accounts have no impact on your sales career?

Social Media 264

Social Media Media Video Cold Calling 264

The Sales Hunter

APRIL 14, 2015

A huge problem salespeople struggle with is asking questions — not only asking the customer questions, but making sure the questions are actually relevant to the customer. The best way to correct this situation is by using what I call the STOP questioning approach.

Cold Calling 100

Cold Calling Customer Consultative Selling Selling Skills 100

The Sales Hunter

JANUARY 30, 2015

Why is your customer in business? Who is their customer? How do their customers benefit from what they provide to them? Recently, I was working with a salesperson calling on customers and this issue came to light.

Cold Calling 100

Cold Calling Customer Consultative Selling Selling Skills 100

The Sales Hunter

AUGUST 2, 2014

This isn’t just about the impact it has on your customers, prospects and colleagues, […]. Blog Cold-Calling Consultative Selling Customer Service leadership Motivational Sales Speaker Professional Selling Skills Sales Motivation influence sales influence sales leadership sales motivation'

Influencer 241

Influencer Cold Calling Consultative Selling Video 241

The Sales Hunter

APRIL 11, 2013

Provide senior management in advance an agenda of the meeting that includes the following: Key items we need to cover, including a copy of the presentation you will be giving on the call. Items of concern the customer may bring up. Brief overview of the customer’s performance with your company.

Meeting 213

Meeting Customer Cold Calling Consultative Selling 213

The Sales Hunter

JANUARY 27, 2015

Your customers are looking for value. Blog Closing a Sale Cold-Calling Consultative Selling Professional Selling Skills customer service questions sales questions value value added' These aren’t flippant questions. They’re serious and they deserve some real thinking. If you […].

Cold Calling 100

Cold Calling Customer Consultative Selling Selling Skills 100

The Sales Hunter

JULY 17, 2013

Sure, you may know quite a bit more than your customer, but if you don’t learn to pause at the right time, you may lose the sale. The typical salesperson thinks they know everything, and many times they do know quite a bit more than the customer. The customer is talking and you didn’t even have to ask a question.

Cold Calling 244

Cold Calling Customer Service Consultative Selling Negotiation 244

The Sales Hunter

MAY 23, 2014

This time it’s about how we can screw up a sales call by talking about too many things at one time. Not only do we wind up confusing the customer, but many times we also wind up confusing ourselves. Salespeople are quick to blame the customer as being […].

Cold Calling 211

Cold Calling Consultative Selling Selling Skills Customer Service 211

The Sales Hunter

JUNE 22, 2013

Your customer is researching on the internet before they even talk to you. Too many salespeople are afraid to talk to their customer or prospect about what they’ve learned on the web. You don’t need to be afraid! Instead, embrace and initiate dialogue about what they’ve learned on the internet. .

Sales Process 245

Sales Process Video Cold Calling Consultative Selling 245

Lessonly

OCTOBER 7, 2019

Lately, I’ve been hyper aware of the link between customer service and sales. Customer service is not a department. This quote comes from a 2016 Forbes article , and the date is noteworthy because bringing customer service into sales isn’t revolutionary. It is a philosophy to be embraced by every employee.”

Customer Service 24

Customer Service Customer Cold Calling Sales Qualified Lead 24

No More Cold Calling

JANUARY 3, 2019

They work collaboratively with their sales team, customer service team, product team, marketing team—you name it. The post Why Curiosity Is Critical for Sales Success appeared first on No More Cold Calling. It’s also key for sales success. These top reps aren’t lone rangers. Read the rest of the article on HBR.org.

Google 299

Google Face-to-face Cold Calling Survey 299

The Sales Hunter

JULY 30, 2013

Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Prospecting Purchasing Department Sales Development Training Sales Motivation CRM customer customer service sales information' Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog.

CRM 261

CRM Cold Calling Customer Service Consultative Selling 261

The Sales Hunter

JULY 18, 2013

Ignoring the customer. Trying to prove the customer is wrong. We may not think of ourselves as being self-centered, but in reality, there are too many situations where we become exactly that when we are with a customer. How much time does the customer do the talking compared to me? Most likely they do! Talking too much.

Cold Calling 241

Cold Calling Customer Service Consultative Selling Selling Skills 241

MTD Sales Training

AUGUST 26, 2011

If I were to take ten people who had no sales training at all; no sales, telemarketing, or customer service experience, gave them a list of companies and asked them to call the companies, confirm the mailing information and get the name of the IT Director; those people would have far more success than trained sales people would.

Cold Calling 133

Cold Calling Policies Telemarketing Gatekeeper 133

Alice Heiman

APRIL 14, 2021

Attract New Customers. More often than not , sales and marketing efforts are centered around customer acquisition. But by focusing only on getting new customers , businesses may not be optimizing the customer experience for their current ones. So why not focus on customer retention? . What’s next?

Retention 143

Retention Account Customer Referrals 143

Babette Ten Haken

OCTOBER 8, 2018

The quality of engagement experience is essential for fueling ongoing, high-quality customer experiences. First, the act of engaging customers encourages both customers and sellers to exchange energy with one another. Either way, engagement experiences bias current and future customers, for better or for worse.

Ideal Customer Profile 88

Ideal Customer Profile Customer Chemicals SME 88

The Sales Hunter

JULY 25, 2013

While sitting in a Starbucks, I couldn’t help but overhear a conversation going on next to me between a salesperson and customer. I can’t recall more than twice when the customer did any talking, and both of those times were on totally unrelated subjects — the weekend and the weather. Who cares?! Secure a next step.

Cold Calling 217

Cold Calling Selling Skills Customer Service Consultative Selling 217

Janek Performance Group

APRIL 17, 2024

They can be instrumental in accelerating revenue generation and fostering customer relationships. They can streamline the sales process and reduce the need for expensive lead generation tools or outsourcing services. Market Insights and Feedback Customer intelligence Feedback loop BDRs serve as frontline ambassadors for the company.

Outsourcing Services 118

Outsourcing Services B2B Lead Rank Sales Qualified Lead 118

No More Cold Calling

DECEMBER 20, 2018

Impeccable customer service and caring are just part of their culture. The post You Don’t Know Isaac, but I Won’t Forget Him appeared first on No More Cold Calling. I’ve been to many meetings there. The people at the front door always smile, great you pleasantly, and open the door graciously.

Hotels 282

Hotels Licensing Social Media Cold Calling 282

SalesFuel

APRIL 25, 2024

Are you one of the lucky B2B sellers who has a Customer Success Manager (CSM) on staff? Interestingly, this trend has been growing as companies recognize the value of nurturing long-term relationships with customers. How much from cold calling? They likely have been generated from your most enthusiastic customers.

Hiring 52

Hiring Scale Referrals Promotion 52

The Sales Hunter

AUGUST 27, 2013

The best way to engage your prospect or customer is by asking short questions. Short questions are fantastic because not only are they short (and easy to remember), they also get you and the customer engaged in conversation. The sales process is about getting the customer talking. Think about that for a moment. We’re not.

Sales Process 250

Sales Process Cold Calling Consultative Selling Selling Skills 250

The Sales Hunter

FEBRUARY 18, 2014

The price a customer is willing to pay must equal or be less than the value they expect to gain, unless they’re being held hostage to buy. The price is built around the level of confidence the customer has in being able to achieve the level of expectations they are looking for. How do you interact with the customer?

Cold Calling 229

Cold Calling Motivation Discount Selling Skills 229

The Sales Hunter

JUNE 18, 2013

I always feel if my competition wants to slack off during the summer, I am more than happy to pick up their customers. While some salespeople do cut back during the summer, it also can be the customers who start canceling appointments. Here are a four ways to prevent sales call cancellations in the summer: 1.

Cancellation 230

Cancellation Cold Calling Call-back Consultative Selling 230

The Sales Hunter

AUGUST 6, 2013

If that is the case, then why should we look at the price we charge our customers as being a cost to them? I believe we should call it an investment. When we see what we sell as something in which the customer is making an investment, we begin to see what we sell in a completely different light. ” Sales Motivation Blog.

Cold Calling 209

Cold Calling Consultative Selling Selling Skills Benefit 209

Vengreso

JULY 5, 2023

This shift from traditional methods towards more modern approaches has revolutionized how we engage with potential customers and generate leads. Transition from Traditional to Modern Selling Methods Gone are the days of face-to-face sales and cold calling. It’s all about connecting with customers online.

Referrals 89

Referrals Maximizer Ideal Customer Profile Social Media 89

No More Cold Calling

APRIL 1, 2014

What Are Your Customers Saying About You? Customer Service Still Matters. When we pay for a service, we have a right to expect efficiency and courtesy. Connect With No More Cold Calling. Share a customer service experience that was either so great or so terrible that you told other people about it.

Cold Calling 209

Cold Calling Small Business Small Business Enterprise 209

The Sales Hunter

SEPTEMBER 20, 2013

First is to get the name of your company back in front of the customer/prospect, even though the person might not be our buyer. Second, the discussion between the senior level person and the customer may very well uncover new opportunities you the salesperson were not aware of. Start making calls this week! It’s your business.

Sales Management 202

Sales Management Cold Calling Closing Consultative Selling 202

The Sales Hunter

MARCH 17, 2015

Blog Cold-Calling Consultative Selling Customer Service Professional Selling Skills Sales Motivation engaging sales skills selling value added' Dogs learn pretty quickly where their food comes from, and once they know, they become quite focused on the person. Think about this from a salesperson’s perspective.

Cold Calling 100

Cold Calling Consultative Selling Selling Skills Customer Service 100

The Sales Hunter

JULY 11, 2013

I’m a firm believer in having questions to ask a customer or prospect. What I mean by this is to be asking follow-up questions on what the customer shares with you. What I mean by this is to be asking follow-up questions on what the customer shares with you. View the customer as if you were peeling an onion.

Cold Calling 204

Cold Calling Consultative Selling Follow-up Selling Skills 204

Hubspot Sales

AUGUST 25, 2022

Follow up with customers. In fact, you’ve closed several successful deals and have a list of happy customers to show for it. When you’re feeling discouraged, why not reach out to some of those customers? Give them a quick call or send a follow-up email to check in. 9am-10am: Cold calling.

Cold Calling 110

Cold Calling Hiring Face-to-face Call-back 110