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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

Whether you and your team need some bite-sized instruction, a full course correction or just a bit of motivation, there’s a wide variety of YouTube sales training channels that can help you. You'll find a short description of each channel as well as a few examples of especially informative or entertaining videos from each.

Channels 112
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Sales Strategy 101: The Ultimate Guide

Zoominfo

There are various stakeholders, priorities, markets, and channels to align, and the right mix for your business may not always be clear. There’s no shortage of valuable information about prospects and customers — as long as you know how to access and apply it. They decide when to reach out to you and start the conversation.

Strategy 130
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Science-Based Sales Techniques to Help You Hit Your Quota

Autoklose

It’s your customer, and what you should do is shine a spotlight on them. One of the best ways to capture your prospects’ attention is by weaving your product or service into a narrative that revolves around certain relevant pain points and issues. In other words, don’t try to end your story by glorifying your product or service.

Quota 98
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15 Ways to Overcome a Sales Slump

Hubspot Sales

Follow up with customers. In fact, you’ve closed several successful deals and have a list of happy customers to show for it. When you’re feeling discouraged, why not reach out to some of those customers? Give them a quick call or send a follow-up email to check in. 9am-10am: Cold calling.

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3 Important Ways Account-Based Sales Teams Can Stay Relevant

No More Cold Calling

There are only two ways to increase sales: do more business with existing customers or find new customers. One path is to identify new alliances or alternate distribution channels. Connect with No More Cold Calling. Not necessarily. Think of it this way. Don’t rule anything out, not even your competition.

Account 120
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Forging a Career in Insurance Sales — The Complete Guide

Hubspot Sales

You can also earn passive income from the policy renewals of customers. Other times, they try hard to find exclusive leads through techniques like cold-calling. Be sure to attend events early so you can meet the organizers, connect with them, and follow them on their preferred social media channels. Image Source 2.

Insurance 101