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Harness the Power of Conversation Intelligence for Unprecedented Sales Success

Highspot

Managers juggle many duties, from taking care of current business to training new sales reps. At the same time, account executives must keep up with new product features and customer needs, manage their deals, and meet their sales goals. Nevertheless, small mistakes or communication delays can still push potential customers to rivals.

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How to Improve your Customer Effort Score with Customer Service Training

Lessonly

Over the last few years, we’ve written a lot about customer service KPIs and metrics, talked with other customer service leaders about the metrics they find important, and even created a certification that focuses on customer service training , enablement, and KPIs. What is a Customer Effort Score?

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? The Power of AI in Sales and Customer Support

Pipeliner

The Inevitable AI Revolution in Sales and Customer Support I recently hosted an eye-opening conversation on my technology podcast with Thomas Ryan, founder of AI sales software leader Bigly Sales. He underscored how Bigly Sales’ AI is meticulously trained using immense datasets and clear instructions.

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Revolutionizing SaaS Sales Training: A Success Journey

Vengreso

Embarking on the journey of SaaS Sales Training can feel like navigating a labyrinth. The truth is, without proper SaaS sales training, scaling your software company becomes an uphill battle. The role of FlyMSG in the transition A pivotal player in this journey was our innovative product – FlyMSG. Sounds familiar?

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Critical Investments: Fun Ways to Spruce Up Your Business

Smooth Sale

It doesn’t mean jumping on every tech trend but strategically investing in tools that can streamline processes, improve customer service, and enhance efficiency. Remember, nurturing your talent is key to successful growth, whether through recruitment services, training programs, or building a leadership pipeline.

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The Pros and Cons of BDRs in B2B Sales and Marketing

Janek Performance Group

In addition, BDRs relay customer feedback and market trends to internal teams. Thus, they facilitate continuous improvement in product development, marketing strategies, and customer service initiatives. BDRs may struggle to pivot toward more inbound-focused strategies, such as content marketing or social selling.

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Top 21 Sales Training Programs and Techniques to Boost Team Performance in 2022

Highspot

Sales training programs are often like that — but they don’t have to be. The trick is knowing what training program and techniques to use. In this guide, we’ll dive deep into sales training and give you the information you need to choose an impactful course for your team, including: What is sales training?