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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. The definition of excellent customer service.

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Leveraging Data to Respond Swiftly to Customer Requests

Sales Management Plus -- SMP

One of the most effective ways to make your team more effective is by leveraging data. You may have operational and sales reports, but if you’re like most distributors, you are probably not getting the most out of your data. Sales reps can easily drag-and-drop their own visual representations of complex data.

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The Beginner’s Guide to a Data-Driven Sales Strategy

Zoominfo

The importance of data cannot be understated in the modern sales landscape. Now, data and analytics reign supreme when it comes to running a successful sales organization. But here’s the thing– the world of data and analytics has made massive strides in recent years and many organizations have yet to catch up.

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9 key benefits of using CRM Software

Nutshell

But one of the most important tools to use in your business is a customer relationship management (CRM) platform. CRMs help your business gather, store, and analyze valuable customer data. This isn’t surprising since many CRMs have built-in reporting features. That, in turn, will foster more customer engagement.

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7 Must-Have Automated Documents for Sales Success

Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success. Companies are increasingly implementing technology to bring efficiency to their workforce.

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How to Manage a Sales Pipeline for a Manufacturing Company

Nutshell

Use lead scoring to prioritize your manufacturing leads Lead scoring is a helpful method for managing leads coming in through your manufacturing sales pipeline. A CRM collects, stores, and organizes customer data in one centralized location for easy access.

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The 5 Stages of Sales Management

Openview

When that transition is from an individual contributor to manager, that adjustment can be even more jarring. We all know the typical story with sales managers – they were a top performing salesperson, had ambitions to move up in their career, and then a position opens up and they are managing a group of salespeople.