PandaDoc

APRIL 3, 2023

Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. Consider integrating your sales team with other departments to help train in areas like customer service, and get more insights into product development.

Training 98

Training Hiring Construction Case Study 98

Babette Ten Haken

AUGUST 27, 2018

Innovative customer experiences stand out from what customers are used to experiencing. Also, after the customer service rep, sales rep, engineer, field sales service rep, Quality professional departs, the customer asks themselves: “What just happened?”. Customers cannot get you out of their minds.

Customer 88

Customer SME Retention Engineering 88

Product Management University

MAY 24, 2021

It begs the question, how are you going to help customers eliminate their silos if your product teams are working in silos of their own? For example, consider the workflows that cross marketing, sales and finance, or customer service, shipping and billing, or IT, human resources and all departments.

Customer 98

Customer ROI B2C Retail 98

Hubspot Sales

MARCH 7, 2023

If you have previously worked in sales, customer service, or managed a team, be sure to mention that, too. An account manager is customer service focused. Demonstrating your experience in sales or customer service will be a plus. Consider a time you had to deal with an angry customer.

Hiring 88

Hiring Account Retention Report 88

Babette Ten Haken

AUGUST 23, 2018

Instead, discover what is Possible when you take control of your customer retention scorecards. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Get started today by taking one of the three action steps, below. Start moving one millimeter forward, today. Contact me.

Retention 154

Retention Customer Revelation Loyalty 154

Highspot

JANUARY 19, 2022

Programs can be categorized by industry, job responsibility, skill, or sales methodology. From workshops to full-fledged programs, ASLAN offers a wide variety of options. QuadCoaching : A brief workshop to help managers refine their coaching technique. Training Programs for Sales Representatives. The Brooks Group. Challenger.

Training 92

Training Lead Rank Hiring Course 92

SugarCRM

APRIL 19, 2022

Not every customer service inquiry requires a call with a live representative. Consumers seek a customer self-service portal to answer the standard questions that keep their use of your products and services running smoothly. What is Customer Self-Service? Choose their preferred method of service.

Customer 44

Customer Knowledge Base Customer Service Consumer 44

Babette Ten Haken

SEPTEMBER 24, 2018

Hire me to speak or conduct a workshop at your next corporate or association event. What are your next steps? Move one millimeter beyond a comfortable client retention strategy, towards what is Possible. Today and Tomorrow. Contact me. Let’s create a One Millimeter Mindset program that fits your needs. Subscribe to my blog.

Ideal Customer Profile 221

Ideal Customer Profile Retention Strategy SME 221

Babette Ten Haken

JANUARY 3, 2019

And besides, your customer just may be investing in your imagination, as well. And if you are on a field service team or serve an internal customer service function, you continuously look at the daily, weekly and monthly aggregated topics comprising customer calls. Learn how to better serve your customers.

Ideal Customer Profile 71

Ideal Customer Profile Customer Retention SME 71

Babette Ten Haken

MAY 2, 2018

Also, VoC – when done right – turns customer service conversations into insightful and mutually enjoyable works of art. When we qualify customer experience, we establish the situational context behind what eventually is quantified in CX surveys. is available on Amazon. Image source: Fotolia.

Customer 59

Customer Survey SME Social Media 59

Babette Ten Haken

SEPTEMBER 5, 2018

Isn’t it time to take a different approach to acquiring and, most of all, retaining valuable customers? Contact me today to discuss the speaking program and workshops which make the most sense for your organization, tomorrow. Engage me to speak or conduct an interactive workshop at your next corporate or association event.

Customer 109

Customer SME Retention Engineering 109

Sales and Marketing Management

JUNE 4, 2017

This three-day event includes time for teambuilding, networking and learning at a variety of workshops and an internal tradeshow highlighting suppliers, internal corporate functions, programs and products. Topics include product applications, successful selling strategies, time saving strategies and customer service best practices.

Face-to-face 197

Face-to-face Automotive Webinar Metrics Conference 197

Babette Ten Haken

DECEMBER 10, 2018

Collaborative Workplace Experiences create Better Customer Experiences. Confusing Customer Service Delivery with Customer Experience Delivery. 2 Ways We create unforgettably Innovative Customer Experiences. How a Customer Experience Culture leverages Collaboration. Enjoy this blog post? Right here, Today.

Ideal Customer Profile 64

Ideal Customer Profile SME Hiring Retention 64

Babette Ten Haken

AUGUST 21, 2019

Evolving within the relentless pace and cadence of changing Industry 4.0 Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. A What You Do Story is a continuously evolving story. business and manufacturing environments.

Ideal Customer Profile 92

Ideal Customer Profile SME Industry Exact 92

Babette Ten Haken

AUGUST 29, 2018

Or the first order of post-sales service when the problem occurs. Detecting the potential for experience conflicts is the same conversation as talking to clients about predictive and prescriptive maintenance of Industry 4.0-connected Contact me about my workshops and speaking programs , tailored to your organization’s needs.

Retention 62

Retention Strategy Customer SME 62

Hubspot Sales

APRIL 8, 2020

And when they do gear up and venture forth, their efforts on that front are increasingly erring towards customer service activities. They're not excited about working inside, so they are happy to be distracted from telephone sales by customer service and administrative activities — meaning not a lot of selling actually gets done.

Inside Sales 120

Inside Sales Hiring Scale Face-to-face 120

Babette Ten Haken

MAY 21, 2018

When employees are more focused on meeting their own KPIs, than in best serving their customers in a proactive and anticipatory manner, things can go south in a hurry. Or, customer service is busy serving as many customers as possible. Especially in the challenging industrial Internet of Things ecosystem.

Customer 51

Customer Pivotal Retention How To 51

Babette Ten Haken

DECEMBER 3, 2018

When we sell to them, design for them, implement solutions or engage in customer service activities. Initially, we are excited to do business with these clients, even if they already are existing customers. Hire me to speak at your next event or conduct a workshop for you. Then, take the next steps. Subscribe to my blog.

Ideal Customer Profile 85

Ideal Customer Profile SME Hiring Customer Service 85

Pointclear

APRIL 19, 2017

Morning sessions set-up workshops in the afternoon. Here is what I learned: Jeb Blount – Jeb is the bestselling author of eight books, including " Fanatical Prospecting " , and among the world’s most respected thought leaders on sales, leadership, and customer experience. Sales is NOT customer service.”.

Conference 124

Conference Outbound Social Media PointClear 124

Babette Ten Haken

FEBRUARY 21, 2019

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Her programs catalyze communication and collaboration between disparate or siloed groups, especially in industries with technically-focused stakeholders. Planning your next corporate or association meeting?

Ideal Customer Profile 64

Ideal Customer Profile Retention SME Referrals 64

Babette Ten Haken

JANUARY 10, 2019

Babette Ten Haken’s One Millimeter Mindset keynote storytelling for customer retention speaking programs and workshops focus on innovative strategies and tactics for business growth, workforce profitability and professional development. Make a bigger impact on your career: Today, Tomorrow and in the Future.

Ideal Customer Profile 96

Ideal Customer Profile SME Retention Quota 96

Lessonly

AUGUST 6, 2021

With complicated training comes a glaring area of opportunity for quality training methods and techniques.

Travel 26

Travel Hiring Training Industry 26

Babette Ten Haken

AUGUST 13, 2018

Because we read more about these causal factors, we identify common denominators running across different customer industries which experience similar issues. We reach out and collaborate with internal resources, on behalf of our customers. Your customers will totally appreciate the change in your approach. Not only that.

Customer 53

Customer SME Retention Quota 53

Babette Ten Haken

SEPTEMBER 13, 2018

First, the industrial Internet of Things (Industry 4.0 Hire me to speak or conduct a workshop at your next corporate or association event. Develop Industry 4.0 leadership and communication skillsets, tools and strategies for today’s and tomorrow’s digitally transforming industries. Contact me. Subscribe to my blog.

Ideal Customer Profile 73

Ideal Customer Profile Face-to-face SME Hiring 73

Babette Ten Haken

NOVEMBER 26, 2018

As Professionals of Worth, consider the value of my Speaking Programs and Workshops on customer retention. I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. To learn more, contact me at this link.

Churn 80

Churn Retention Ideal Customer Profile Strategy 80

Babette Ten Haken

DECEMBER 19, 2018

These 18 ways create a more effective customer retention strategy. Or a sales engineering professional, a customer service professional, or any other professional engaged in acquiring and retaining customers. However, they are contrary to everything you have learned as a sales professional. This is super-secret stuff.

Retention 79

Retention Ideal Customer Profile Strategy Customer 79

PandaDoc

OCTOBER 3, 2023

AI can also analyze patterns in content engagement, time spent on specific product pages, and cross-referencing data — company growth indicators and recent industry news mentions. Run workshops or surveys to understand the daily challenges of your team members. Explore tools tailored to your industry and processes.

Lead Rank 52

Lead Rank Sales Process Lead Scoring Outsourcing Services 52

Babette Ten Haken

MARCH 6, 2019

Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain clarity, focus and tactics to better serve yourself, so you can better serve your customers. Download my new checklist and worksheet: Six Professional Development Targets to Hit each Month.

Ideal Customer Profile 72

Ideal Customer Profile Churn SME Loyalty 72

The Sales Hunter

DECEMBER 12, 2011

When I started DEEB Realty in 1993 after more than 10 years in the real estate business, I decided to build a real estate company that would specialize in treating agents better than they were treated by competitors in my industry. I love to brag about companies that are passionate about giving great service. customer service.

Motivation 147

Motivation Real Estate Training Hiring 147

Babette Ten Haken

JUNE 21, 2018

I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. ” Or, consider the administrators, customer service reps and loading dock workers who continuously are asked: “Hey, can you do this for me?” And there you have it. Contact me.

SME 53

SME Margin Retention Travel 53

Babette Ten Haken

OCTOBER 3, 2018

That scenario means call scripts, sales training, customer service training and designs just may require greater flexibility. Hire me to speak or conduct a workshop at your next corporate or association event. Creating solutions is like continuously trying to hit a moving target, isn’t it? Contact me. Subscribe to my blog.

Ideal Customer Profile 69

Ideal Customer Profile Hiring Retention Engineering 69

Sales Hacker

AUGUST 28, 2018

Industry research consistently shows that buyers want the same easy experience they now routinely enjoy in their private life. Related: 5 Painful Mistakes That Are Crippling Your Customer’s Buying Experience. A number of industry pundits have even gone so far as to presage “the death of the B2B salesman.”.

Buyer 79

Buyer B2B B2C Survey 79

Babette Ten Haken

AUGUST 20, 2018

Except these teams do not even realize (or have been told) that they actually can engage the customer in storytelling. In the complex Industry 4.0 ecosystem, there is a huge reservoir of untold, compelling customer experience stories. Where are the most compelling stories which showcase our best customer retention experiences?

Retention 51

Retention Customer SME Industry 51

Babette Ten Haken

DECEMBER 27, 2018

My top 2018 Customer Experience blog post started off being a reflection of a topic near and dear to my heart. The subject of my keynotes and workshops on professional purpose and profitable workforce collaboration. Engage me to speak or conduct a workshop at your next corporate or association event.

Ideal Customer Profile 61

Ideal Customer Profile Customer SME Positioning 61

Babette Ten Haken

OCTOBER 11, 2018

These strategies are part of my professional development workshops. I offer 16 Industry 4.0 Here are 3 strategies to keep us on track, while we give ourselves permission to wander off that beaten path. Perhaps a bit of a road less professionally-traveled? The first personal development strategy: THINK. Become relentlessly curious.

Strategy 78

Strategy Journal Ideal Customer Profile SME 78

Babette Ten Haken

JUNE 3, 2019

Babette Ten Haken’s One Millimeter Mindset® Storytelling Speaking Programs, Workshops and Facilitation Services leverage storytelling for STEM professionals and left brain thinkers to catalyze employee and customer success and retention. Especially in industries with STEM and left-brain stakeholders.

Decision Maker 82

Decision Maker SME Ideal Customer Profile Margin 82

Babette Ten Haken

NOVEMBER 12, 2018

I will be honored to customize my keynotes and workshops to your next event. Hire me to speak or conduct a workshop at your next corporate or association event. Please pass it along to the professional associations that you are a member of. Right here, Today. Discover what is Possible, Tomorrow. Contact me.

Ideal Customer Profile 89

Ideal Customer Profile Retention SME Compensation 89