Pipeliner
JANUARY 2, 2023
Customers are at the heart of every small business. So, for your small business to succeed, you must emphasize customer service. When you get it right, you’ll be rewarded by a growing company and feel pride in building relationships with your customers. Protection Is Customer Service. Cybersecurity.
Sales and Marketing Management
AUGUST 29, 2018
When I conduct focus groups or individual interviews with highly loyal customers across a broad spectrum of different industries (e.g., retail, restaurants, medical devices, chemicals), I consistently find that what creates loyalty is the absence of perceived risk. These conversations with customers highlight a key point.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
No More Cold Calling
NOVEMBER 14, 2019
I’ve walked out of many retail stores when no one even bothered to acknowledge I was there. That’s just plain rude, and it’s certainly not how to build customer loyalty. Companies invest significant money on marketing—email campaigns, SEO, and strategies for getting found and building customer loyalty.
Miller Heiman Group
APRIL 14, 2020
According to research from the IBM Institute for Business Value and the National Retail Federation , 71% of consumers shop in “micromoments”—whenever the impulse strikes—and often while they are doing something else, such as taking a break from a work project, eating lunch or even running on a treadmill.
Sales and Marketing Management
SEPTEMBER 6, 2019
From a business standpoint, it’s imperative to provide customer service across a multiplicity of channels, too. It wasn’t all that long ago when “contacting customer service” simply meant visiting a store or office and talking to the owner or manager. Operators Are Standing By. Reach Out, Reach Out and Touch Someone.
Increase Sales
JANUARY 5, 2018
To develop customer loyalty means that you must know what to do and probably change your paradigms. Loyal customers have different expectations than just satisfied ones. Customer Loyalty Coaching Tip: The digital disruption will impact your paradigms about loyal customers. This customer is worth $200.
Smooth Sale
APRIL 18, 2023
Photo by Geralt via Pixabay Attract the Right Job Or Clientele: Do You Realize A Poor Experience Can Lead to Client Loyalty? Upon experiencing his incredible customer service, I asked that he consider providing his insights to help others succeed in business. We both agree that a poor experience can lead to client loyalty.
Expert insights. Personalized for you.
95 
Let's personalize your content