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How To Boost Client Retention – Without Customer Service or Account Reps

Sales and Marketing Management

That means marketers, sales professionals, operations people, and analysts all work in tandem to interact directly with customers – eliminating or greatly limiting involvement of customer service or account representatives. That’s when I decided to have the people who do the hands-on client work interact directly with customers.

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10 Reasons Why You Can’t Outsell an Incumbent

Understanding the Sales Force

It seems that nearly every time we (and our friends and colleagues) do business with a company, there is a problem and we must contact customer service. And most of the companies that reach out to me about their sales challenges complain that their win rates when attempting to win business away from incumbent vendors is quite low.

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Who Cares About “Outstanding Customer Service Experience?”

Partners in Excellence

Sometimes, I think we get customer service wrong. We sell the value of our outstanding customer service. Frankly, to me, the very best customer service experience is to have no customer service experience at all! It was a problem with the software set up, but should never had occurred.

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How to build a sales training program

Showpad

Sales professionals are expected to be experts in their industry and the products or services they sell. Sales training programs offer your reps the opportunity to develop their sales skills and connect with customers more meaningfully — when set up and executed properly. Involve a customer.

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7 Must-Have Automated Documents for Sales Success

Companies are increasingly implementing technology to bring efficiency to their workforce. Data accessibility aside, teams continuously struggle with manual processes for document generation. Learn why automating your documents is key to sales success.

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Top 20 Sales Tech Vendors to Follow (and Party with) at Dreamforce #DF18

SBI

Following these companies will allow you to keep up to date on what’s happening which is a good thing whether you’re attending or not. With 2595+ sessions to choose from and 170000 expected attendees, you’ll want to keep up on the latest announcement, breaking news, coolest swag give-aways and who knows, “celebrity” sightings?

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Transforming Global Operations: Moeller Precision Tool’s Digital Transformation with SugarCRM

SugarCRM

With plans to expand to six manufacturing sites by 2024 and already spanning across 19 countries, Moeller serves a wide array of industries, from automotive to aerospace, delivering top-notch tooling solutions and unparalleled customer service. He said, “I always try to keep my calendar open to any kind of request they have.