The Pipeline

OCTOBER 5, 2012

A recent favourite is surveys. After all, what better way to give the illusion of caring, than to send the client a survey directly to them, especially when they have just interacted with someone at your company. Customer Support Interaction”. But then a ray of hope in the form of a survey. I guess they don’t care.

Survey 257

Survey Sage Customer Call-back 257

Zoominfo

MARCH 7, 2022

Send post-adoption surveys 90 to 180 days into the contract cycle to garner detailed feedback. This gives the customer adequate time to get trained, onboarded, and up to speed in order to provide substantive feedback. Analyze the survey results and take any necessary actions.

Survey 100

Survey Churn CRM System 100

SBI Growth

OCTOBER 31, 2023

As sales cycles lengthen and new logo acquisitions become more challenging, more organizations are now shifting back to their existing customer base for revenue growth.

Customer 177

Customer Survey Sales Cycle Revenue 177

Nutshell

DECEMBER 22, 2023

Surveys are a fantastic way to gather unique data from your customers. If you’ve come to this page, it’s probably because you want to conduct an online survey, but you haven’t found the right survey tool yet. That’s why we’ve done the heavy lifting for you and gathered 11 of the best survey apps for businesses.

Survey 62

Survey Channels Google CRM 62

Zoominfo

MAY 6, 2021

A recent ZoomInfo survey of about 600 sales and marketing professionals found that most sales reps said they relied on in-person events for prospecting before 2020. And it wasn’t just through Zoom meetings: 62% of respondents to ZoomInfo’s survey said they used the phone more in 2020 than in prior years.

Survey 130

Survey Top of Funnel Scale Fashion 130

SBI Growth

MAY 24, 2023

Your best customers are right in front of you. Companies seeking new revenue often fall for the mistake of pouring their marketing and sales resources and efforts into new customer acquisition. But according to surveys recently conducted by SBI, the better option – very often – is to focus on existing customers.

Customer 156

Customer Survey Revenue Resources 156

Nutshell

APRIL 3, 2024

If there’s one thing that’s bad for business, it’s unhappy customers. When your customers are frustrated with the quality of your products, services, or support team, they’re likely to ditch your company for a competitor — unless you can help resolve their issues satisfactorily. The answer is: You keep track of customer satisfaction.

Customer 71

Customer Churn Lead Rank Lead Scoring 71

Revegy

MARCH 24, 2022

Fundamentally, account-based sales is a fancy term for getting to know your customers and leading with relevancy. The post The State of Account-Based Sales Survey appeared first on Revegy, Inc. While it sounds simple, we know that it takes some time to encourage reps to rethink their sales strategy.

Survey 96

Survey Account Relationals Sales 96

Zoominfo

SEPTEMBER 3, 2018

As a marketer, you must have a clear understanding of your audience’s needs and interests to remain current, improve customer experience, and ultimately grow your business. Unfortunately, many businesses are working with an outdated or surface-level view of their customers. But, we have a simple fix—surveys! Ready to learn more?

Survey 133

Survey B2B Webinar Metrics Buyer Persona 133

Babette Ten Haken

SEPTEMBER 17, 2018

Do we really understand the difference between customer service delivery and customer experience delivery? At times, our self-focused perception leaves customer service delivery up to everyone with “service” as part of their job titles. That means we assume customer service is someone else’s responsibility. For a change.

Customer Service 229

Customer Service Ideal Customer Profile Customer Face-to-face 229

Zoominfo

JANUARY 20, 2021

The age-old fight to find new customers and retain existing ones is the biggest business challenge ahead for many companies this year. . The new year will require businesses to use technology to accommodate at-home customers, both B2C and B2B, with even quicker, more efficient online options. Shopping carts roll to customers’ homes.

Customer 246

Customer B2C Loyalty Government 246

Zoominfo

APRIL 30, 2021

Here’s what the data says: According to a recent ZoomInfo survey of approximately 600 sales and marketing professionals, 54% of respondents said their organization hosted virtual events, while 40% stopped hosting events completely after the pandemic began in 2020. Rather than splitting new business from customers, we bucketed follow-ups, and.

Trade Show 264

Trade Show Top of Funnel Funnel Conference 264

Zoominfo

SEPTEMBER 3, 2018

As a marketer, you must have a clear understanding of your audience’s needs and interests to remain current, improve customer experience, and ultimately grow your business. Unfortunately, many businesses are working with an outdated or surface-level view of their customers. But, we have a simple fix—surveys! Ready to learn more?

Survey 100

Survey B2B Webinar Metrics Buyer Persona 100

Zoominfo

JANUARY 11, 2021

Customer pain points are abundant, and it is up to marketers and salespeople to both identify and address them when reaching out to prospects. What Are Customer Pain Points, And Why Are They Important? Which is why actually identifying these pain points often requires putting yourself in your customers’ shoes.

B2B 277

B2B Intent Signal Customer How To 277

Partners in Excellence

JUNE 5, 2018

Companies are obsessed (Hmmm, maybe not) with customer experience. Many seem to want to understand people’s customer experience–how or if they pay attention is anyone’s guess. Along with this obsession comes the obsession with measuring that customer experience. This experience was extraordinary.

Survey 52

Survey Customer Customer Service Retention 52

Nimble - Sales

MAY 6, 2019

It is more likely that a satisfied customer will come back to buy your products or services and even recommend them to friends and colleagues. Customer satisfaction builds trust in your brand, […]. The post How Your Business Can Benefit From Using Customer Satisfaction Surveys appeared first on Nimble Blog.

Survey 91

Survey Benefit Customer Loyalty 91

Zoominfo

JANUARY 11, 2021

Customer pain points are abundant, and it is up to marketers and salespeople to both identify and address them when reaching out to prospects. What Are Customer Pain Points, And Why Are They Important? Which is why actually identifying these pain points often requires putting yourself in your customers’ shoes.

B2B 246

B2B Intent Signal Customer How To 246

Pipeliner

AUGUST 2, 2023

If you own a small business, you’ve probably dealt with an unhappy customer or two. Pouring your soul into your customers only to receive negative feedback can be discouraging and frustrating. But with some preparation and knowledge, you can improve your chances of turning a disgruntled customer into a loyal one.

Insurance 97

Insurance Insurance Customer Survey 97

Sales and Marketing Management

MARCH 8, 2021

Author: Mary Beth Addison During 2020, we all dealt with unprecedented change, both as customers making buying decisions and as B2B and B2C sales and marketing professionals working to engage prospects and customers in new ways. Customers can now buy anywhere and in-person relationships have changed dramatically.

Customer 199

Customer B2C Guidelines ACT 199

Act!

FEBRUARY 28, 2024

What happens when businesses stop listening to their customers ? The data confirms it: 80 percent of customers prefer working with companies that offer a personalized user experience that aligns with their customer preferences. What is a customer feedback loop and why is it important? Better competitors replace them.

Customer 52

Customer Analysis ACT Incentives 52

Selling Energy

OCTOBER 10, 2023

Getting feedback from customers can be a little bit more complicated than just deciding what you want to know. It’s critical to engage your customers with thoughtful questions, whether their responses are positive or negative.

Survey 82

Survey Marketing Positioning Customer 82

Nutshell

MARCH 25, 2024

Regardless of your business type or industry, a well-thought-out and structured client onboarding process is the secret to long-term customer retention. It’s where the rubber meets the road, and the initial relationship you’ve built with your customer before their purchase is put to the test. Why is customer onboarding essential?

Positioning 127

Positioning Customer Churn Face-to-face 127

Zoominfo

FEBRUARY 3, 2022

As we enter another year of global uncertainty, everyone is searching for something positive — including your customers. According to the Havas’ Meaningful Brands Report , a survey of 395,000 consumers found that 75% of brands could disappear and be easily replaced. Where do you see the biggest gaps in customer satisfaction?

Customer 100

Customer Loyalty Consumer Survey 100

Zoominfo

JULY 13, 2023

The sustained growth that can only come from retaining and expanding your customer base relies on sales reps who consistently build genuine relationships with customers. That work starts with determining where a customer is today, understanding where they’re going in the future, and seeing how you can help them bridge the gap.

Strategy 130

Strategy Customer Hiring How To 130

Zoominfo

JANUARY 11, 2021

Creating customer profiles for these prospects is crucial for your marketing campaigns—and in the end, your sales. Focusing on segmented groups of potential customers not only saves time and resources, but the marketing campaign as a whole. What is a Customer Profile? The Benefits of Creating Customer Profiles.

Ideal Customer Profile 162

Ideal Customer Profile B2B Buyer Persona Top of Funnel 162

Sales Hacker

MAY 5, 2020

To better understand the impact of the pandemic on the sales industry, we sent out a 38-question survey to nearly 472 sales organizations in a wide variety of industries. Also, more than a third (37%) of the salespeople we surveyed said they are fearful of losing their job. Focusing on our existing customers to maintain strong NPS.

Survey 88

Survey Top of Funnel Report Outbound 88

Sandler Training

APRIL 4, 2019

Let’s state the obvious here: Your customer is your business and customer satisfaction is crucial to the success of your business.So how are you measuring customer satisfaction ? If you’re like most businesses, you’re using customer feedback surveys. And if you’re not, you should get on board.).

Survey 64

Survey Customer 64

DiscoverOrg Sales

SEPTEMBER 12, 2017

This objective study pulls from statistics as well as human psychology, as represented by 230 B2B buyers in a 76-part survey. Many salespeople do not take the time to truly understand why they won a deal with a new customer. The goal of this research was to understand what’s really on customers’ minds.

Buyer Persona 206

Buyer Persona Buyer Survey Ideal Customer Profile 206

Pipeliner

FEBRUARY 23, 2024

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

Customer Service 59

Customer Service Customer Company Lead Rank 59

Pipeliner

JANUARY 2, 2023

Customers are at the heart of every small business. So, for your small business to succeed, you must emphasize customer service. When you get it right, you’ll be rewarded by a growing company and feel pride in building relationships with your customers. You should also gather feedback so you can understand your customers better.

Outsourcing Services 95

Outsourcing Services Customer Service Customer Insurance 95

Sales and Marketing Management

MAY 18, 2018

That includes all generations, not just millennials, as recent surveys indicate nearly 75 percent of consumers prefer to increase spending on experiences rather than physical possessions. Tapping in to the experiential trend is essential for building a brand, engaging B2B customers, and driving sales.

B2B 221

B2B Customer Social Media Face-to-face 221

Hubspot Sales

MAY 15, 2019

Luckily, there are scheduling polls and survey tools that can speed up the scheduling process. These scheduling polls and survey tools will help you find the best time to meet. You'll create a custom meeting link you can send to contacts so they can book a time to meet. The result? HubSpot Meetings Tool. Price: Free. NeedToMeet.

Survey 89

Survey Hubspot Meeting Google 89

SBI Growth

MAY 28, 2020

Why Are We Having a Hard Time Identifying Customer Needs? Just as social media platforms are constantly evolving, so is the way customers wish to interact with your company. Think of your new customer interactions as “TikTok”—it’s quick (less than 15.

Social Media 245

Social Media Customer Media Company 245

Zoominfo

APRIL 30, 2021

Here’s what the data says: According to a recent ZoomInfo survey of approximately 600 sales and marketing professionals, 54% of respondents said their organization hosted virtual events, while 40% stopped hosting events completely after the pandemic began in 2020. But there are some caveats to consider. annually through 2027.

Trade Show 130

Trade Show Top of Funnel Funnel Conference 130