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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s usually no short, practical training for solving specific client problems on the spot. Articulate.

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Sales Call Analysis is a Game-Changer. Here’s How to Make it Better

Zoominfo

A few years back, someone in Wing’s position might have faced a long slog full of trial and error and manual research. Conversation intelligence software like Chorus, which pulls rich data from sales calls in real time, is a powerful solution to build customer relationships and close more deals. Luckily for her, that era is over.

Analysis 130
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Churn Analysis: The Ultimate Guide

Gong.io

And how can the results of your churn analysis help you improve your business? What is customer churn and why is its analysis so important? . That’s why people use churn analysis tools to examine where they’re losing people so that corrective actions can be taken. . How to use churn analysis results to your advantage .

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Unlock Sales Potential with a Sales Training Strategy

Highspot

Achieving revenue targets can be tricky, and it’s tempting to overlook training. Yet, neglecting it might be what’s holding your team back. A sales training strategy is your blueprint to equip sales teams with the necessary skills and knowledge to excel.

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Sales Training: Why You May be Struggling to Deliver

SBI

Sales Training: Why You May be Struggling to Deliver. Are you struggling to deliver training that leads to positive, measurable outcomes? Most training fails to deliver long-term impact. As long ago as the 1870s, there was formal sales training.” It began more as sales coaching than training.

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How to perform a sales analysis (step-by-step with methods & metrics)

Close.io

To improve your sales effectiveness and make informed data-backed decisions, you need to conduct sales analysis regularly. As you’ll see in the article, sales data analysis provides intelligence about your sales strategy , the performance of your team , and much more. Importance and benefits of sales analysis. ?

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3 Things Top Sellers Always Do During Sales Calls

Allego

The telephone company donated a dozen rotary phones, and we paired up to practice how to answer the phone, take a message, call a neighbor, and call 911. It was a room full of 8-year-olds running through call scripts like pint-sized sales reps. But old-school sales training will only take you so far these days.

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