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Holistic Customer Service: Why Customer Experience Is a Shared Responsibility in the Company

Pipeliner

The concept of customer service has evolved from a post-sale afterthought to a key driver of business success. Today, it’s not just about solving customer problems but creating an experience that resonates with them at every touchpoint. This brings us to the core concept of holistic customer service.

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6 Benefits Of A Social Media Strategy For Your Go-To-Market Strategy

Zoominfo

Key Benefits Of B2B Social Media Marketing Strategies For Your GTM Plan. Improved Customer Service. Many B2B companies with a social media strategy have some sort of “listening” tool integration which alerts them to customer service requests, product issues, and general customer feedback.

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Benefits of Integrating a CRM With Other Tools

Nutshell

Keep reading to learn more about the numerous benefits of integrating a CRM with other tools. In doing so, you can increase customer engagement and conversions. Connecting and centralizing all aspects of the customer journey with your CRM and other tools makes your life easier, to put it simply.

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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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6 benefits of CRMs for construction firms

Nutshell

A pleasant customer experience is an important purchasing decision among 73% of customers , so providing a consistent frictionless engagement can increase your construction firm’s sales and revenue. Table of Contents Want to know the other benefits of CRMs for construction firms and builders? Keep reading to learn more.

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6 Benefits Of A Social Media Strategy For Your Go-To-Market Strategy

Zoominfo

Key Benefits Of B2B Social Media Marketing Strategies For Your GTM Plan Today, social media is arguably the most crucial step in the path to purchase—meaning it needs to be incorporated into the rest of your GTM strategy. In fact, 65% of people aged 18-34 believe that social media is an effective channel for customer service.

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Behind the Numbers: How Consumer Retail Benefits from CX Training

Miller Heiman Group

This means that, for most consumers, the retail experience may start anywhere: on a website or during a phone call, in an email or on a live chat with customer service. How the customer perceives their relationship with your company is the summation of every defining moment they experience across all touchpoints and channels.

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