Remove Churn Remove Coaching Remove Customer Service Remove Sales
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Excellent Customer Service Is Your Company’s Secret Weapon

Sell Integrity

In a world where customers have more options available to them — and more ways to vent frustrations publicly — you can’t afford to drop the ball on excellent customer service. Last week was National Customer Service Week , an annual — and now global — event devoted to celebrating the people who make customer service happen.

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15 Essential Sales Performance Metrics

Highspot

In this article, we help you navigate the intricacies of sales performance metrics, guiding you on which ones are pivotal and how best to measure them. What Is Sales Performance? Sales Performance vs. Sales Metrics Why Analyze Your Sales Performance? Why Analyze Your Sales Performance?

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What should the relationship between your sales and support teams look like?

Nutshell

Sales teams and marketing teams often work together, but what about your sales and customer support teams? The reasoning is simple: If your customers have a post-sale experience that falls below their expectations, they’ll move onto a competitor and your company’s growth will peter out. Replacing them is pricey.

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Sales Performance Dashboards to Keep Every Part of Your Revenue Engine on Track

Sales Hacker

Here’s the thing about driving a car — and about running a sales org: Bumps in the road are inevitable. One of the best ways to ensure every part of your engine is running smoothly is to build sales performance dashboards for everyone on your team. What is a sales performance dashboard? What is a sales performance dashboard?

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Performance Management

Partners in Excellence

Or we churn our people, firing people that aren’t hitting their targets, replacing them with someone else. We have declining percentages of sales people achieving plan. Having disciplined hiring processes, strong onboarding, and ongoing coaching/development should minimize or even eliminate these. Change the people!

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[Message to Management]: The Plea of a Struggling Sales Rep

No More Cold Calling

Are you coaching your sales team, or leaving them to fend for themselves? “ You need to understand that I’m not just another number on your sales team. If you’re leading an underperforming sales team, your reps might not be speaking up, but I guarantee they’re thinking these thoughts. That’s not coaching.

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The 25 Sales Leaders You Should Get to Know in 2020

Crunchbase

Maybe you’ve just landed your first sales job (In this economy? or maybe you’ve been in sales for years and are looking for a little inspiration. Either way, this list of top sales leaders can help you find the people who might just change the way you do your job. . Head of partnerships at Sales Hacker. Godard Abel.