Why Customer Loyalty Isn’t Always About More Choices
No More Cold Calling
NOVEMBER 14, 2019
I was trying to contact a prospect and couldn’t find the company phone number on their website. I wasn’t cold calling , I was calling a referral—who, by the way, had no contact information on his email signature. That’s just plain rude, and it’s certainly not how to build customer loyalty. I was so frustrated.
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