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Contact Management: Definition, Importance & Features

Nutshell

Contact management is storing and organizing leads’ and customers’ contact details, behaviors, and interactions with your business. An essential tool for growing your business, it helps you share customer data across your company. It can also retain your current customers. Hence, CRM was born.

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7 of the Best Sales Automation Tools on the Market

Nutshell

Even so, there’s still such a thing as sales automation, where you use digital tools to automatically perform routine sales tasks for you so you can spend your time working on other things. In fact, there are quite a few sales automation tools out there. Learn more about each tool below!

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Market Intelligence Data: The Definitive Guide

Zoominfo

Whether you use a social listening tool or track important topics manually, this process can help gauge public perception of your brand and products. Website Analytics: Analyze the traffic patterns to and from your website and social profiles to gain insight into your customers’ online behavior and interests.

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What’s the Difference Between CRM vs. Marketing Automation?

Nutshell

CRM vs. marketing automation: What’s the difference? CRMs help with storing and analyzing customer data. Marketing automation tools help perform various day-to-day marketing tasks automatically. So, between CRM vs. marketing automation, which is better? What is CRM? What benefit do CRMs offer your business?

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5 best practices for offering excellent customer service

Zendesk Sell

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

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15 Indispensable Company Research Tools for B2B Sales Reps

Zoominfo

In fact, access to the right research tools and information can make or break your ability to identify target accounts, personalize a sales pitch, and ultimately, close deals. For this reason, we’ve put together the ultimate list of company research tools for sales reps. This next tool is a no-brainer. Let’s get into it!

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WHAT DOES A CRM MANAGER DO?

Apptivo

A CRM manager helps the businesses develop new customers and retain the existing ones, thus optimizing the sales funnel in an outstanding way. A CRM manager is all you need to move about successfully in the modern business era. What is a CRM manager? CRM stands for customer relationship management.

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