Nutshell

MARCH 8, 2023

Especially when it comes to the customer lifecycle and CRM, the possibilities are endless. But CRM does more than just support your customer service team. In this article, we’re giving you the inside scoop on how CRMs impact marketing, sales, and customer service teams to help your business thrive.

Customer Service 48

Customer Service CRM Customer Marketing 48

BrainShark

MARCH 29, 2022

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. A better way to train and educate your customer service teams is to get software that’s specifically built for that purpose.

Customer Service 62

Customer Service Ideal Customer Profile Software Software 62

Miller Heiman Group

JUNE 4, 2019

It’s a buyers market, even in B2B sales. One way that sellers can work on improving buyer perception and exceeding those expectations is to consider the role that service plays in B2B sales. Let’s start by considering how customer perception has evolved in the past few years. Customer Loyalty: The Secret to Success.

Customer Service 96

Customer Service Customer Loyalty Social Media 96

Increase Sales

MARCH 23, 2017

Once again I realized how truly priceless the first customer service experience really is. I did my research and discovered Data-Max Wireless. The frontline person who opened the account and scheduled the service call was incredibly friendly and competent. So a $75 service call turned into an over $2,000 sale.

Customer Service 96

Customer Service Wireless Customer Real Estate 96

Zendesk Sell

JANUARY 8, 2019

Great customer service is a key part of any successful business. Poor customer service has the opposite effect. According to the NewVoiceMedia’s 2018 “Serial Switchers” report , poor customer service costs businesses around $75 billion a year. Only 5% did not share a negative customer service experience.

Customer Service 90

Customer Service Hiring Customer Hotels 90

Zoominfo

OCTOBER 5, 2021

Market intelligence is information gathered by a company about its market, customers, and competition in order to gain a holistic knowledge of the overall marketplace. Market intelligence involves two primary data types: external and internal data. External data is readily available information collected through research.

Data 130

Data Marketing Scale Analysis 130

Act!

APRIL 19, 2024

Your tenants and clients have unique business challenges and the best way to become their favorite Landlord or Tenant Rep is to offer personalized services and exceptional customer service. This is where a customer relationship management (CRM) platform can do the heavy lifting for you.

Ideal Customer Profile 52

Ideal Customer Profile Real Estate CRM Data 52

SugarCRM

DECEMBER 23, 2021

For so long, marketing and sales were considered the driving wheels for company growth since they generate leads and close deals. Seeing how far customers could be pushed before they’d cancel a service or move to a competitor was often acceptable. Customer Effort Score (CES). Customer Service Analytics.

Customer Service 48

Customer Service Lead Rank Lead Scoring Customer 48

Zoominfo

APRIL 6, 2021

Automation is at the core of all business innovation today, and data is the commodity that fuels it. Marketers and sales reps can automate email campaigns, sales plays, meetings, and much more. Workflow automation allows them to interact directly with customers rather than waste time on these repetitive tasks.

Ideal Customer Profile 130

Ideal Customer Profile Data Hiring Construction 130

Hubspot Sales

NOVEMBER 22, 2023

When it comes to sales, there's a lot of innovation happening — and therefore, a litany of new tools. But only one type of tool is considered "effective" by 78% of global sales professionals. It's a CRM (or Customer Relationship Management Platform). If you're in sales, this result shouldn't be a big surprise.

Data 90

Data Tools Closing Hubspot 90

Zoominfo

DECEMBER 3, 2018

There’s no way around it – prospect and customer data is one of the most valuable assets a B2B organization has access to. Think about it: without accurate information, how can you market, sell, or provide customer service to your target audience? The Impact of Bad B2B Marketing Data. Append your data.

B2B 223

B2B Data Churn Marketing 223

Zoominfo

JANUARY 18, 2021

It’s time to give your CRM strategy a data-driven makeover. CRM stands for customer relationship management— and relationships are truly what business success all about. Modern CRM tools can now be used to manage customer relationships across the entire customer journey, which spans marketing, sales, customer service, and more.

CRM 100

CRM Ideal Customer Profile Data Strategy 100

Apptivo

JANUARY 31, 2023

Enriching contact management with data 3. Customer data is like plain cake. However, enrich your contact information with as much relevant data as you can – the toppings – to generate the most opportunities with the same contact. Time to add toppings! Summary Time to add toppings! Cakes are great.

Data 66

Data Loyalty Ideal Customer Profile Referrals 66

Pipeliner

APRIL 5, 2022

Many people who love creating and innovating struggle with the marketing and sales side of things, but entrepreneurs need to understand how making a sale and generating leads work. The best companies for customer service know and understand the needs of their customers. 5 Things You Can Do to Serve Your Customers.

Customer Service 52

Customer Service Customer Insurance Insurance 52

Sales Management Plus -- SMP

NOVEMBER 6, 2023

One of the most effective ways to make your team more effective is by leveraging data. You may have operational and sales reports, but if you’re like most distributors, you are probably not getting the most out of your data. Sales reps can easily drag-and-drop their own visual representations of complex data.

Data 52

Data Ideal Customer Profile Customer Distribution 52

Zoominfo

AUGUST 7, 2019

Our stance on B2B data is no secret. Although we’ve said it before, we feel it’s worth repeating: Prospect and customer data is the most critical asset a B2B organization can own. Think about it, without contact information, how would you sell, market, or provide quality customer service? Bad data costs U.S.

Data 150

Data B2B Lead Nurturing SalesForce 150

Nutshell

APRIL 11, 2023

The last thing your business wants is inaccurate data. Customer data can teach you a lot about your audience, giving you a better sense of who they are and what they want. That, in turn, will enable you to significantly improve your sales and marketing efforts. Customer data validation comes after data cleaning.

CRM 62

CRM Data Campaigns Segment 62

Zoominfo

APRIL 15, 2018

The importance of data cannot be understated in the modern sales landscape. Now, data and analytics reign supreme when it comes to running a successful sales organization. But here’s the thing– the world of data and analytics has made massive strides in recent years and many organizations have yet to catch up.

Data 170

Data Strategy Lead Rank Lead Scoring 170

Nutshell

MARCH 9, 2023

The customer data you collect will be used to help you make predictions and decisions to assist you in furthering your business goals. In order to implement these business decisions and strategies successfully, you need to have systems in place so you’re ensuring data quality and accuracy.

CRM 62

CRM Data Software Software 62

Alice Heiman

MARCH 22, 2024

Do you know that exceptional customer and employee experiences can be the game-changer for your business? In a recent episode of “Sales Talk for CEOs,” Alice Heiman explores this dynamic duo’s profound impact. Here’s a sneak peek: Customer Experience Matters Dive deep into the customer journey.

Customer Service 75

Customer Service LinkedIn Data Channels 75

criteria for success

MARCH 29, 2021

Happy Monday, Let's Talk Sales listeners! John is the Chief Marketing Officer at DialAmerica , a teleservices company that provides B2B and B2C customer engagement services across multiple industries. With over 36 years of experience at DialAmerica, he has held many sales and leadership roles. Matching changing markets.

Data 98

Data B2C Social Media Twitter 98

Zoominfo

AUGUST 19, 2021

Data is the foundation of business in the 21st century. But as the velocity, volume, and variety of data increases, even the most advanced enterprises are struggling with inaccurate data that doesn’t provide actionable insights. DaaS is a suite of products and services that create an end-to-end data management platform.

Outsourcing Services 100

Outsourcing Services Lead Rank Data Ideal Customer Profile 100

Zoominfo

MAY 3, 2018

There’s no way around it, bad data impacts every aspect of a business — from lead generation to marketing, customer relationships, cold calling , and revenue. After all, if you can’t reach your prospects or customers, your message, offer, and product no longer matter. What Is B2B Data? What is Data Maintenance?

Data 100

Data B2B Decision Maker Lead Rank 100

Zoominfo

MAY 8, 2018

Today, we explain the importance of a data-driven branding strategy and why contact data hygiene is the key to branding success. What is a data-driven branding strategy? A data-driven brand strategy is exactly what it sounds like—a strategy which requires the use of data to inform any and all decisions made about branding.

Data 183

Data Buyer Persona B2B Buyer 183

Zoominfo

JANUARY 23, 2021

Sales account management, like sales, is selling. For the sales account manager, getting processes down can mean the difference between achieving massive growth and losing customers to the competition. What Is the Difference Between Sales and Account Management? Let’s do a quick overview. Let’s do a quick overview.

Account 238

Account Lead Rank Ideal Customer Profile Decision Maker 238

Increase Sales

SEPTEMBER 8, 2015

The customer has evolved from being King or Queen to being an Internet socially connected King or Queen. No longer must he or she hang on for minutes to speak to your customer service department. Today, social media has expanded communication and has created a very loud and significant economic collision with customer service.

Social Media 70

Social Media Customer Service Media Ideal Customer Profile 70

Carew International

SEPTEMBER 4, 2018

4 Essential Ingredients for Effective Customer Service. Anyone tempted to downplay the importance of customer service need look no further than the PR nightmare playing out for Verizon Wireless in its handling of a data overage occurrence with the Santa Clara County Fire Department.

Customer Service 40

Customer Service Wireless Customer Face-to-face 40

SugarCRM

MAY 9, 2023

Customer Experience (CX) has recently become a buzzword, a phenomenon that Adrian Swinscoe , customer experience consultant and expert, attributes to the power of choice the internet has bestowed upon modern consumers. Attributes of Customer-focused Businesses Data informs people, stories move people, and experiences compel people!

Customer Service 26

Customer Service Customer Channels Data 26

SugarCRM

JUNE 13, 2023

The Issue: Poor Data Management In spite of its strong position in the market, Marine Instruments had one main issue in terms of operational success: poor data management. With siloed data across departments and complex internal processes, the company found it difficult to make data easily accessible across the entire organization.

Customer Service 26

Customer Service Ideal Customer Profile SugarCRM Customer 26

Hubspot Sales

FEBRUARY 14, 2024

The last thing you want from a sales email is sleazy, spammy… or even sales-y copy. That might sound counterintuitive, but I interviewed Yuval Ackerman , email strategist, who shared her top tips for writing sales email marketing that don’t give you the ick! A focus on user benefits over product or service features.

Data 87

Data Segment Email Marketing Webinar Metrics 87

Zoominfo

NOVEMBER 5, 2018

Data is a big investment for any company— but, if you research vendors and invest intelligently, it can have a dramatic impact on your company’s financial success and growth. However, if you’re not smart about your purchase, bad data quickly becomes a costly mistake. Don’t let your data come back to bite you.

B2B 154

B2B Data Vendor Discount 154

Pipeliner

MAY 25, 2019

The consumer market has flourished amid the growth of advanced data analytics technology and machine learning. As these new technologies have found their place in all things data, including marketing, sales, and any other data-driven industry that exists, we have seen a shift in the way businesses approach obtaining and analyzing information.

Analytics 75

Analytics Data B2B Customer Service 75

Appbuddy

NOVEMBER 24, 2020

With COVID-19 still ravaging economies around the globe, finding ways to improve sales continues to be top of mind for many. Thankfully, there are some simple steps businesses can take to help enhance their sales processes and customer engagement efforts. Appreciate the power of data. Locate your data.

Sales Cycle 52

Sales Cycle Data Google Analytics CRM 52

Nutshell

FEBRUARY 9, 2023

There’s more to customer data than just names and emails. When it comes to customers interacting with your brand, be it through social media or browsing your website, you must understand the types of customer data you’re collecting and how you can leverage it for the benefit of your business. Who are they?

Data 62

Data Customer Social Media How To 62

Score More Sales

JANUARY 28, 2014

You have so many apps and programs in sales, and more data than you could ever consume. So why are you not able to use it to predict more helpful business trends, share common memes throughout your organization or really add more value to your customers? Buyers similar to your customers who the sales team should be talking with.

Data 208

Data Health Care Retail Lead Rank 208

Zoominfo

OCTOBER 2, 2018

Data normalization. But if lead generation, reporting, and measuring ROI are important to your marketing team, then data normalization matters. In this blog post, we’ll review why data normalization is so critical to marketing strategies and goals. But first, let’s define what data normalization is.

Data 113

Data Lead Rank Lead Scoring Top of Funnel 113