Lessonly

AUGUST 9, 2021

This is what most people think of when they think of customer service. I’m here to tell you that this is what it feels like some days, but in my almost 10 years of customer service experience, it’s way more than that. The customer is always right, view page 135 of your customer service training manual.” ) Sound familiar?

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Hubspot Sales

MARCH 27, 2023

But, it's advantageous for businesses to sell services online, especially now, when a plethora of services can be offered virtually. In this post, we'll cover the following: Selling services online How to sell services online There are quite a number of steps involved in selling services online.

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How To Social Media Intent Hubspot 121

Allego

APRIL 18, 2024

McKinsey & Company Sales leaders understand the value of AI; what they need now is to identify the right tools and understand how to apply them to boost sales performance. To help you, I dug deeper to see how sales teams can use AI. Listen to the interview.

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Examples Top of Funnel Lead Rank Lead Scoring 62

Pipeliner

AUGUST 20, 2020

In this Expert Insight Interview, Steve Anderson discusses principles of how to grow your business by taking risk. Steve Anderson expertise in business growth and strategic risk, and he also wrote an international bestseller The Bezos Letters: 14 Principles How To Grow Your Business Like Amazon. Customer Focus. Simplicity.

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Smooth Sale

FEBRUARY 15, 2024

Pixabay – CCO Licence Attract the Right Job Or Clientele: How to Move Past Bad Press to Enjoy the Good Nothing can panic and upset a business owner more than bad press. With that in mind, our collaborative blog offers suggestions on How to Move Past Bad Press to Enjoy the Good. Celebrate Success!

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How To Social Media Webinar Metrics Media 120

Sales Hacker

FEBRUARY 8, 2019

The remote sales force and customer service team is officially here. Sales and customer service teams are not immune to these larger trends. Benefits of Remote Sales and Customer Service Teams. The breakout growth of remote sales and customer service roles is happening for a multitude of reasons.

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Lessonly

APRIL 12, 2021

In fact, the reason Forbes listed this European grocer as a leader in customer service is because they recognize the need to offer the consumer some form of ‘excitement’ to create interest and bring shoppers to the store. So, how exactly do you train customer service reps to deliver service worthy of a gold medal?

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Lessonly

MARCH 22, 2021

I guarantee every adult, from your Aunt Carla to your favorite sitcom character, can share a story about a terrible customer service experience. The truth is, the customer service industry is in the midst of a revolution. What Is a Customer Service Training Program? And it’s more than worth it.

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Smooth Sale

MARCH 14, 2024

Photo by Pexels via Pixabay Attract the Right Business Or Clientele: How to Begin and Run a Business from Home Launching and operating a business from home has become increasingly popular. Our guest blog, How to Begin and Run a Business from Home, offers a thorough guide for starting a profitable home-based business.

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Outsourcing Services How To Hiring Demographics 91

MTD Sales Training

MAY 28, 2019

We have to turn ourselves around from being someone who sells stuff to someone who is more interested in the overall experience we expose our customers to. I recently saw a video on LinkedIn about a traveller who was flying home to his family on Christmas Eve. And that should help you sell more in the long-term. Happy selling!

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Pipeliner

JANUARY 12, 2024

People consume information in different ways, such as reading, watching videos, listening, or looking at graphical content. He explained how AI can bridge the communication gap and enable these employees to provide customer service and sales support seamlessly. He is CSMO at Pipeliner CRM.

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Pipeliner

DECEMBER 24, 2021

While working in sales in the service industry, Amit interacted with companies and people from almost every other industry out there, getting to know them a lot more closely. Suppose sales and service are not aligned and integrated. The post Salesvice – The New Recipe for Business Success (video) appeared first on SalesPOP!

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The Sales Hunter

JANUARY 5, 2013

Want to know how to get the best answers to your sales questions? Below is one of my more popular videos on this topic. Ask shorter questions. The best sales questions tend to be short ones. Because short questions get you LONG answers, which are jam packed with vital information you need to make a sale.

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Pipeliner

FEBRUARY 14, 2024

It’s about delivering value that compels people to use your service and ensuring that every aspect of your brand. The logo design for customer service is consistent and aligned with your ethos. The post Unleashing the Power of Unapologetic Branding (video) appeared first on SalesPOP! He is CSMO at Pipeliner CRM.

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Pipeliner

NOVEMBER 15, 2020

When we work virtually, we have to write things down, to have video conferences, and to develop standard operating procedures, all of which help us to grow our business. Some of the excellent positions for virtual professionals are sales development reps, customer service, administrative and marketing assistance, and design coordinators.

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Pipeliner

JANUARY 8, 2024

They can be as simple as a commitment to excellent customer service. Our Host John is the Amazon-bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. He is CSMO at Pipeliner CRM.

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Pipeliner

OCTOBER 26, 2023

The Human Element in Business Interactions We discussed the value of the human element in business interactions and how AI and automation can support but not replace it. Chris mentioned that their VAs are based in the Philippines, known for its excellent customer service, as well as other bilingual teams from Latin America.

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Outsourcing Services Real Estate Video Construction 59

Alice Heiman

APRIL 22, 2020

2: Stay connected to customers and offer heartfelt value-adds. As you talk to customers during coronavirus fears , check to ensure you’re providing the best customer service possible for their evolving needs. The best way to build strong relationships is to stay connected to customers and add value.

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How To Construction Customer Service Coaching 166

Lessonly

OCTOBER 23, 2020

Customer service training is a hot topic in the learning and development world. ustomer experience a company provides is just as important as its products or services, and 57% stopped buying from a company because a competitor offered a better experience? companies lost more than $75 billion in one year because of poor service.

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The Sales Hunter

APRIL 13, 2013

If you find yourself having to discount, you MUST pair it with a reduction in service. If that sounds crazy, check out the below video to see exactly what I mean. How to discount correctly: Copyright 2013, Mark Hunter “The Sales Hunter.” ” Sales Motivation Blog. .

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Discount Video Strategy Selling Skills 174

Pipeliner

JUNE 10, 2023

How to Grow Your DTC Business Through Creative and Customer Experience As the world of e-commerce continues to grow, direct-to-consumer (DTC) businesses are becoming increasingly popular. So, how do you grow your DTC business in this post-iOS 14 era? Another crucial factor in their success was their customer experience.

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Pipeliner

NOVEMBER 3, 2023

The Potential of Automation in Sales and Customer Service Our conversation then shifted to the potential of automation in sales and customer service. The post How is AI transforming sales and marketing in the digital age? video) appeared first on SalesPOP! He is CSMO at Pipeliner CRM.

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Pipeliner

AUGUST 16, 2020

The interview discusses: Customer-Facing Roles. Customer-Facing Roles. The most popular customer facing roles are in marketing, sales, and customer service. Marketing speaks to the audience, sales closes the deal, and customer service enhances the customer experience. Empathy and Communication.

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Smooth Sale

MARCH 24, 2023

Image via Unsplash (CC0 License) Attract the Right Job Or Clientele: How To Develop Landing Pages That Actually Convert A landing page is a specific page on your website that sits all by itself. Include a brief description of what you’re promoting and how the user benefits from completing your desired action. Celebrate Success!

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B2C How To Hiring Discount 78

The Sales Hunter

OCTOBER 20, 2012

Check out the below video to see what I mean… Copyright 2012, Mark Hunter “The Sales Hunter.” Too many salespeople are missing out on key opportunities for success because they do not fully appreciate and understand the role of the purchasing department. ” Sales Motivation Blog.

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Pipeliner

AUGUST 21, 2022

Matt Edmundson is Managing Director at Aurion Digital , an eCommerce Services business that takes away the pain and uncertainty of running an eCommerce business. This Expert Insight Interview discusses: Bragging about being customer-centric vs. being customer-driven. How to know whether you’re being customer-centric.

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The Brooks Group

JULY 23, 2018

But your customer-centric strategy should go beyond the sales team. To truly be successful in today’s competitive landscape, your organization must have a strong alignment between the Customer Service, Marketing, and Sales departments. Align Your Sales, Marketing, and Customer Service Teams with IMPACT. vs. 36.3%).

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Pipeliner

JULY 2, 2022

Harry says he had to switch to a more service-oriented mindset because he failed miserably as a traditional salesperson. He understood that the thing he did best was serving people, and so he decided to be the best customer-service-minded salesperson there was. The post Selling with Dignity (video) appeared first on SalesPOP!

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Partners in Excellence

JUNE 28, 2012

Today’s delay is different, and a tremendous missed customer service opportunity on the part of United Airlines. I went to the customer service desk. It’s not the customer service rep’s fault, I just want her to help me. “If So now they have generated an upset customer (with a great blog following).

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Customer Service Opportunity Airlines Customer 86

Zoominfo

JANUARY 11, 2021

ACTION TIP: Ask customers to give a short video response (versus the standard written review). Get their permission and put the review on your website and on social media to engage new and existing customers. Similarly, if they have a post-purchase issue, their customer service experience can shape how they think of your brand.

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Customer Social Media Top of Funnel Loyalty 130

Zoominfo

JANUARY 11, 2021

ACTION TIP: Ask customers to give a short video response (versus the standard written review). Get their permission and put the review on your website and on social media to engage new and existing customers. Evaluation Stage: Crush Buyer Objections with Personalized Service. See the video case study.

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Customer Social Media Top of Funnel Loyalty 130

Allego

OCTOBER 4, 2022

Share supplemental assets with the buyer to help them understand your solution and how it can solve the buyer’s problems. Record a video , expressing how you are looking forward to the meeting, reviewing the agenda, and explaining the assets gathered and why they are valuable. Meeting Follow-Up: Include a Personal Video.

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Hubspot Sales

JANUARY 4, 2024

Poor customer experience HubSpot's research suggests that poor customer service can drive away potential sales. If one in six shoppers leave due to bad experiences, it's crucial to maintain high service standards to avoid losing potential revenue. And how discipline helps rebound. We kept our heads held high.

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Lessonly

JULY 13, 2021

Why is empathy critical in customer service, and how do we train for it? Now, the new thing everyone’s talking about besides trust, especially in the customer service world, is empathy. Now you know how important empathy is in the customer experience. Let’s dive in. What even is empathy?

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Customer Service Customer Infusion Energy 26

Pipeliner

OCTOBER 23, 2021

They now know that, instead of simply being an IT support company, they are a customer service company that deals with technical issues. John is the Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling.

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Lessonly

JUNE 29, 2020

Customer service is a big deal—perhaps the biggest deal, when it comes to client retention. So it’s no surprise that we see the best customer service training programs from organizations that put their employees first. Ergo, customer service training software is your new best friend.

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SBI

JUNE 12, 2018

Brainshark provides a more effective way to get that information out to your salespeople when, where, and how they work, to help ensure they’re continuously prepared to make the most of every buyer interaction, even as your business and products evolve. This includes teams dedicated to customer success, implementation, training, and support.

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