Mon.Sep 23, 2019

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Is Your Contact Center a Cost or Value Center, and Who’s Counting?

SBI Growth

Regardless if your company is B2B or B2C, your customers navigate a myriad of channels to connect with your business. Whether those channels are owned by your company (your 800 number or LiveChat on your website), or a third party.

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The Hottest Trends in Inside Sales

Sales and Marketing Management

Author: Giuseppe D’Angelo Inside sales have never been hotter, and the sales field is experiencing considerable change. Much of this is due to the technology that is beginning to drive the sales process much the way it has driven marketing for the past several years. Also, we’re seeing generational changes. Millennials are entering the C-Suite and members of Gen Z, which makes up 10% of the world’s population, are entering the workforce.

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It’s Fall! Do You Know What That Means?

Mr. Inside Sales

It means the magic selling season has begun. It means that regardless of how your year has gone so far, the perfect time to turn it around, to make and exceed your yearly quotas, is here. Now. Fall. It means that this is the time to recommit yourself, to dedicate yourself, to dream goals as big as you can—because you can make them all come true over the next three months.

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9 Things Terribly Wrong With Sales Today: The Sales Tools

A Sales Guy

Sales is suffering from 9 brutal ills: Number 5 in this 9 part series. The Bro Culture , . Lack of Coaching. Too Product-Centric and Not Problem Centric. Not enough salespeople understand the game/rules of sales. Too much reliance on selling tools. Upcoming: Not enough training in the industry/space. Too much activity management. Little respect for prospects and buyers time.

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The New GTM Playbook: 18 Ways to Future-Proof Your Sales Team

Longer sales cycles. Increasingly discerning buyers. More meetings. Intensifying competition. Economic uncertainty. Go-to-market teams of every size, in every industry, are grappling with these challenges firsthand. Thankfully, there’s an answer. We’ve developed an entirely new way for GTM leaders to identify and execute proven, data-driven strategies that drive revenue.

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How to Manage a Top-Notch Sales Team

Nimble - Sales

The pace of the current competition in most IT niches requires each involved company’s department to constantly develop and grow in performance. A sales department, in particular, being a ‘propelling force’ in any business, should be taken care of in this aspect first and foremost. The Importance Of A Sales Team A strong sales team […]. The post How to Manage a Top-Notch Sales Team appeared first on Nimble Blog.

How To 98

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7 ways to supercharge your selling process

Close.io

Do you have 100% confidence in your selling process? Are you sure that every step from lead generation to closing is as effective as possible? If not, you have some work to do. First, make sure that you've built your selling process from the ground up for success. If you've done that, you're ready for the next step: supercharging it. Let's start with a quick review.

Hiring 91
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Let’s Talk Sales! Sales Success with Jon Ferrara – Episode 189

criteria for success

Happy Monday, Let's Talk Sales! listeners! This episode's featured guest is Jon Ferrara. Jon is the Founder and CEO of Nimble, a CRM solution for small to mid-sized businesses. He's also the Creator and Co-Founder of Goldmine Software, the first CRM, and has won multiple awards including the Forbes Top 10 Social Salespeople and Forbes [.]. The post Let’s Talk Sales!

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Why the Failure to Choose a Competitive Strategy Prevents Survival

Anthony Iannarino

Thomas Cook, the U.K. travel company, shuttered their operations this morning, leaving their clients and customers stranded, requiring the U.K. government’s help to get home. Whenever a business like this fails , there is always more than one factor to blame. There were financial deals that didn’t improve their competitive situation, but there is a more fundamental failure here, and one I have been pointing to for some time.

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Evaluating Team Productivity

Pipeliner

Are You Using the Right Metrics? Several years ago, three human resource pros wrote a book titled Fish , a modern parable about a team that was in complete disarray and how a newly appointed team leader was able to turn that around. Her strategies resulted in a transformation of team productivity. Part of the book was based in fact, however. It told the real story of a Seattle, Washington fish market, where employees who have the rather “dirty” job of “crack of dawn” fish gutting and cleaning.

Pivotal 74
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Supercharge Your Sales: 5 Steps to Effortless Selling

Sales teams often lose precious time hunting for updated sales materials, while marketing struggles to keep these assets accessible and current. It's not just about managing; it's about seamlessly finding, presenting, and sharing critical sales content. All of this takes place within an intuitive, unified platform. Dive into Showell's groundbreaking content management realm.

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Change This NOW! If You Want to Increase Retention Rates and Referrals

The Center for Sales Strategy

From sales and marketing to service interactions, gender defines the way a message is perceived. Women crave connection more than men, and perception is ultimately her reality. When it comes to perception and seeing, feeling, hearing, and sensing things, there is no such thing as objectivity. The golden rule to treat others the way you want to be treated is long gone.

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How to Succeed at Dealing With Uncertainty [Podcast]

Sandler Training

Mike Montague interviews James Abraham on How to Succeed at Dealing with Uncertainty. In this episode: What is VUCA and how do you deal with it? Attitudes to have and avoid in the face of uncertainty What leads to “freaking out” during times of volatility or uncertainty? How to create goals, plans, and actions to… The post How to Succeed at Dealing With Uncertainty [Podcast] appeared first on Sandler Training.

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Cross Selling And How It Can Drive Growth And Profitability To Your Business

InsideSales.com

Increase your revenue, create a larger customer base, and increase consumer satisfaction through effective cross-selling. Read on to find out more. RELATED: The Selling Formula W/ Brian Robinson In this article: Cross-Selling Definition – What Is Cross-Selling? Best Cross-Selling Sales Tips for Retailers The Ultimate Guide to Sales Data Analysis for Successful Cross-Selling 7 Tips Your […].

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How AI is transforming B2B marketing and Sales

Predictable Revenue

No matter how you feel about AI, it’s evident it's had an impact on B2B sales and marketing. We look at 5 examples of how AI is changing the world of B2B sales. The post How AI is transforming B2B marketing and Sales appeared first on Predictable Revenue.

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3 Sizzling Ways to Warm up Cold Calls

Even in today’s data-driven sales world, cold calling remains a fact of life for many go-to-market professionals. Fortunately, today’s sales leaders have a crucial advantage over their predecessors: market intelligence and outreach platforms that can warm up virtually any introduction.

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7 Ways to Supercharge Your Selling Process

Close

Do you have 100% confidence in your selling process? Are you sure that every step from lead generation to closing is as effective as possible? If not, you have some work to do. First, make sure that you've built your selling process from the ground up for success.

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Sales Enablement Content Types You Should Be Using

Bigtincan

Choosing the right Sales Enablement content types can be challenging. However, getting this right will ensure your buyers and sellers have the best experience possible. In my last article, we spent a lot of time discussing how you go about determining your Sales Enablement content needs. In this article, we will dive into the types of […].

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How Sales Teams Can Succeed in a Soft Economy

Richardson

Dimming economic indicators are prompting sales leaders to reconsider their strategies. Consider data like the Business Confidence Index , which is at its lowest point in more than three years, or the Global Economic Policy Uncertainty Index , which reached its highest-recorded point this year. Business Confidence Index.

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PODCAST 76: Bottom-up Approach for Sales Rep Productivity Model w/ Kevin Egan

Sales Hacker

This week on the Sales Hacker podcast, we talk to Kevin Egan, VP of North American Sales at Slack. Kevin’s sales career has taken him from Oracle, to Dropbox, to Salesforce, and now, to Slack. We hear his best practices on developing a sales team, measuring rep productivity, why companies should lead with their product first, and what the sales team’s responsibility is inside of a product-led go-to-market strategy.

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Redefining the CDP: 8 Data-Driven Designs for Successful Customer Journeys

In this guide, discover 8 use cases for how a customer data platform can tackle common challenges faced by marketing, commerce, service, and sales teams. With helpful diagrams and simple explanations in each use case, see how Salesforce’s CDP, Data Cloud for Marketing, powers personalized, real-time experiences across marketing, with capabilities that include: Optimizing ad spend Powering dynamic website content Increasing upselling and cross-selling Resolving service cases with marketing data B

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How to Roll Out a New Sales Process (So That It Actually Works)

Troops

Many sales organizations spend a small fortune implementing a new sales process. For example, expect to pay a trainer $10,000-50,000 to teach the new process to a team of about 25 people for a few hours over a couple of weeks. Once training’s over, it’s not uncommon for everyone to get excited about the new things they learned, only to eventually revert to their old ways without the sweeping changes you hoped for.

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#65: Jason McElhone — How to Micromanage Without Micromanaging

Xvoyant

Jason McElhone, Founder, and CEO of RemoteSales shows us how in this tightest of job markets, it is essential that you are able to recruit salespeople worldwide. Technology now makes it possible to hire the best salespeople, wherever they are. Learn why self-starters are the best remote workers, and why having a culture of “fail fast, fail forward” is the key to having success in the tough grinder of the sales lifestyle.

Hiring 48
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5 Easy Steps to Reinforce Your Sales Process You Spent So Much Money On

Troops

Many sales organizations are spending a fortune implementing a sales process and training their team on it. One data point for context: if you have a team of 25 people, this can easily cost you $10,000 to $50,000 to have a trainer come in a for a few hours over the course of a couple weeks. After the training occurs, it’s not uncommon for everyone to get excited about the new things they learned, only to eventually revert to their old ways without the big sweeping change in sales execution leade

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How to Succeed at Dealing With Uncertainty [Podcast]

Sandler Training

Mike Montague interviews James Abraham on How to Succeed at Dealing with Uncertainty. Listen Time: 20 Minutes.

How To 68
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Outrun Your Competition: Best Practices for Accelerating Sales Processes

Longer sales cycles. Larger buying committees. Slow-moving compliance reviews. Every go-to-market team knows the frustrations that come from a drawn-out sales process. How can you speed it up? By building a modern GTM motion that uses data, automation, and proven best practices to unlock insights, engage customers, and win faster.

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10 Tips for Having GREAT Conversations at Trade Shows

Mobile Locker

Are you tired of being IGNORED at trade shows and other events? Businesses often spend tens of thousands of dollars and MORE to participate in them. That puts a LOT of pressure on sales reps to connect with attendees and have conversations with them that result in an adequate number of sales to pay off […]. The post 10 Tips for Having GREAT Conversations at Trade Shows appeared first on Mobile Locker.

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Feeling Free to Focus

Selling Energy

You may have heard the joke, “I wish there were 25 hours in the day, I would get more done around here.” Punchline aside, having time isn’t necessarily the problem. As a culture, we’re stretched thin and overworked. In the meantime, it seems that our standards and expectations are only rising, with more activities filling our days and more expected of us as individuals.

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Calling Their Baby Ugly is Not a Good Prospecting Strategy

Smart Calling

Some salespeople use the “Your Baby is Ugly” approach. It directly tells the prospect that they have a problem, or are doing something wrong. And it should be avoided. In this episode of The Art of Sales, you’ll hear how I received this approach in an email, why it should be avoided, and how you can actually use a more subtle, nuanced approach to help them reach the conclusion on their own that they have a problem.

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?? How to Overcome Self Limiting Beliefs

Pipeliner

In business, and in life, you are your own worst enemy. When times get hard, you can either choose to give up and limit your success, or you can choose to push through the hard times and break down barriers. Limiting your success comes from within, and the obstacles in your life are only in the way if you let them be. iTunes Podcast . The post ?? How to Overcome Self Limiting Beliefs appeared first on SalesPOP!

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Salesforce’s 8th State of Marketing Report

Discover today’s biggest marketing trends in the 8th edition of Salesforce’s “State of Marketing” report. Salesforce surveyed 6,000 marketing leaders worldwide to discover how marketers are: Embracing AI to operate more efficiently Removing silos and leveraging AI to enhance the customer experience Innovating to meet evolving customer needs Preparing for the retirement of third-party cookies By submitting this form, you agree to have your contact information, including email, passed on to the sp

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5 Productivity Tips to Increase Your Sales Team's Performance

Chorus.ai

Working in sales can sometimes be a rollercoaster.

Sales 52
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?? The Sensei Leader Movement

Pipeliner

The Sensei Leader movement is essentially human-centric leadership. In order to be a good leader, it is important that you are constantly growing and developing your skills so that you can provide insights to your team. It is also important that you are self-aware. Do you know who you are? Do you know who you serve? iTunes Podcast . The post ?? The Sensei Leader Movement appeared first on SalesPOP!

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Proactive Customer Service: It’s Like Washing Your Dishes

Lessonly

Close your eyes for a minute with me. Okay, maybe open them. It’s hard to read with your eyes closed. Buckle up for some dish drama. Imagine stepping back into your college years. Specifically, imagine the first apartment you shared with a friend. Christmas lights hung from the ceiling year-round, hand-me-down futons, a card table in the dining room, and what’s that smell?