Unearthing Customer Needs During A Retail Sales Interaction
MTD Sales Training
NOVEMBER 26, 2019
Good discovery skills are essential if you are to reach the top level of retail sales : being recognised as a trusted advisor by your customers. When you are in this position people will talk more openly to you and tell you what they want to buy, and even how to help them to do it! Strong Need = HIGH URGENCY!
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