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Act! Leadership Spotlight | Patrick Curley, CPO

Act!

Q: Can you share some details about your professional journey and how your past experiences have equipped you for your current role as the Chief Product Officer (CPO) at Act!? I’ve never in my career seen an instance where we could accurately predict the competitive landscape, market conditions, or customer preferences, two years in advance.

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3 Ways to Keep Your Customers Happy & Improve Retention

Pipeliner

In the Harvard Business Review, one study even showed that increasing customer retention by only 5 percent will increase profit margin by 25 to 95 percent. The quickest fix to improve customer satisfaction and retention rates is to remember that customers are human. Customer retention is the key to success.

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A sales rep’s guide to customer retention: 5 ways to keep your buyers coming back

Nutshell

Most sales training focuses on prospecting , lead nurturing, and closing techniques. So today, we’re diving deep into the world of customer retention. Keep reading to learn what customer retention is, why it’s vital to business success, and what you can do as a sales rep to better retain your customers.

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How to Simplify the Appointment Process for Prospective Clients

Smooth Sale

Photo by GDJ Pixabay Attract the Right Job Or Clientele: How to Simplify the Appointment Process for Prospective Clients Successful selling requires a meeting of the minds between the buyer and the seller. The digital age is here to include online scheduling tools that act as your personal appointment concierge.

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A sales rep’s guide to customer retention: 5 ways to keep your buyers coming back

Nutshell

Most sales training focuses on prospecting , lead nurturing, and closing techniques. So today, we’re diving deep into the world of customer retention. Keep reading to learn what customer retention is, why it’s vital to business success, and what you can do as a sales rep to better retain your customers.

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The Golden Rule of Buyer Retention

Mereo

Buyer retention is vital to the revenue performance of your selling organization. Compared to prospecting new buyers, retaining 5% more buyers can increase profits from 25-95% and increase your selling success rate to 60-70%. And investing time into a long-term buyer is worth more than only going after new prospects.

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The SMB Owner’s Guide to Navigating Sales During Economic Uncertainty

Act!

Monitor market trends First things first—if you want your business to sail unscathed through economic downturns, you must embrace a proactive approach. That involves staying on top of changing market trends and consumer demands and preferences. You can use detailed customer profiles available on Act! A CRM solution like Act!,