article thumbnail

Customer Loyalty So You Have It?

Increase Sales

Continue the same practices, policies, and procedures through archaic customer service training? Customer loyalty is truly about your bottom line. They are singing your praises to everyone through Word of Mouth (WOM) advertising. In many cases it may be your policies, procedures and customer service training.

Loyalty 78
article thumbnail

Behind the Numbers: How Consumer Retail Benefits from CX Training

Miller Heiman Group

Defining moments that fail to meet customer expectations are negative and damage customer loyalty. The inability to impress customers means that most defining moments are neutral—and neutral moments are the biggest threat to customer loyalty. How Customer Experience Training Leads to Higher Customer Experience Metrics.

Retail 124
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How To Entice Your Automotive Customers Online

Smooth Sale

Target Car Shoppers with Paid Advertising Paid advertising is something to research carefully and in-depth. Targeting your car shoppers is essential for effective selling, and you can do that well with paid advertising. Use platforms like Google and social media channels to maximize your advertising efforts.

article thumbnail

Examples of Good First Impressions for New Hires

Smooth Sale

Photo by Tumisu via Pixabay Attract the Right Job or Clientele: Examples of Good First Impressions for New Hires Despite being different from what you advertised, you evaluate new hires in their first days and weeks to ensure they’re the best fit for your company. Learn more to train teams and join the advocacy program.

Hiring 106
article thumbnail

Do You Realize the Many Virtues Of Humanizing Your Brand?

Smooth Sale

While brand loyalty can be essential to foster for some companies, they are always keenly aware that this loyalty takes years to build and seconds to destroy. Many companies will also invest in high-quality Christmas advertisements with heartwarming songs and a sense of love or family displayed to make you feel warm and fuzzy.

article thumbnail

Do You Know Why Point-of-Purchase POP Displays Are Effective?

Smooth Sale

POP displays are strategically placed promotional materials or advertising graphics where the customer makes a buying decision. By providing this valuable information, you are equipping customers with knowledge and empowering them to make informed decisions, which can lead to increased trust and loyalty toward your brand.

Hiring 102
article thumbnail

Are You Ready To Upgrade Your Business Through Marketing?

Smooth Sale

Our collaborative blog post will discuss how you can use marketing to upgrade your business and will cover related topics, including branding, advertising, and public relations. A strong brand creates loyalty among customers and encourages them to return often. Are You Building Client Loyalty and Revenue? Celebrate Success!