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Our Award-Winning Article

Mr. Inside Sales

In case you missed this, I received the following email last week: Dear Mike: The people have spoken and your article, “3 Keys to Dealing with Difficult Prospects,” has won 2nd place in our 2020 Sales Pro Central MVP Awards Social Selling category!” I listen to a lot of calls each week that my clients send me.

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Customer Service Training Software: Factors & Tools to Consider

BrainShark

The right customer service training software can help you onboard agents faster, track their learning progress, and ensure they always have access to relevant information for resolving client issues quickly. There’s usually no short, practical training for solving specific client problems on the spot. Articulate.

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Transform your interactions: practice courtesy and kindness

Mr. Inside Sales

A few years back, my wife and I were on vacation in Venice, Italy, and we were having trouble navigating our way back to St. I still think back to that interaction, and it reminds me of how important it is to greet and treat others the way I’d like to be treated. ON DEMAND SALES TRAINING THAT GETS RESULTS! Mark’s Square.

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5 Closing Questions You Need

Mr. Inside Sales

Note to my readers: Because of my heavy client load, I am reducing my blog articles to bi-weekly starting today. ON DEMAND SALES TRAINING THAT GETS RESULTS! If your team is struggling with call reluctance and is tired of the endless rejection they face, then get instant access to our On Demand training today.

Closing 334
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Sales Training: Why You May be Struggling to Deliver

SBI

Sales Training: Why You May be Struggling to Deliver. Are you struggling to deliver training that leads to positive, measurable outcomes? Most training fails to deliver long-term impact. As long ago as the 1870s, there was formal sales training.” It began more as sales coaching than training.

Training 122
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Zipline vs. Reflexis vs. Playerlync vs. Workjam vs. Bigtincan—Which Is the Best Tool for Retail Training and Operations?

Bigtincan

Too many retail brands are still using antiquated learning methods in their retail training, leading to sales associates not retaining information. Incorrect retail training contributes to the enormous turnover rate, which is almost twice that of the general labor force. . The boredom of long-form training. What is Zipline?

Retail 98
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How to Sell A Pencil—Or Any Product or Service

Mr. Inside Sales

NOTE: While this article talks about using this technique as an interview question to determine what kind of sales rep you’re about to hire, it’s also a great technique for managers to use to diagnose what is wrong with reps who may not be hitting quote consistently. ON DEMAND SALES TRAINING THAT GETS RESULTS! Qualifying prospects.