Six Clues Your QBRs are Box-Checking Exercises … and How to Fix Them
Emissary
SEPTEMBER 27, 2021
But just a few years ago they—and for that matter, the whole customer success function—were the new kid on the block. It was hard to get the right data, hard to build a case for value, hard to predict success and alter implementations. . And it misses the opportunity to truly move relationships forward.
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