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Top 10 Best Enterprise CRM solutions for 2021

Sales Hacker

An enterprise-level company deals with more complexity in its internal processes, has to manage more people and roles, and needs more data to make informed decisions. At this point, a business needs to look for an enterprise solution that can support its growth. What is an enterprise CRM software? Enterprise CRM vs. SMB CRM.

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78 Customer Engagement Statistics

Zoominfo

A quarter of Millennials are fully engaged customers, and their engagement is highly dependent on technology ( source ). Customer service interactions over Twitter have increased 250% in the last two years ( source ). On average 29% of B2B customers are fully engaged ( source ).

Customer 196
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The 33 Best Sales Training Video Channels on YouTube

Hubspot Sales

Whether you and your team need some bite-sized instruction, a full course correction or just a bit of motivation, there’s a wide variety of YouTube sales training channels that can help you. You'll find a short description of each channel as well as a few examples of especially informative or entertaining videos from each.

Channels 112
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65+ Statistics About Artificial Intelligence

Zoominfo

The AI market will grow to a $190 billion industry by 2025, according to research firm Markets and Markets ( source ). billion in 2021, according to market research firm IDC ( source ). IDC predicts 40% of digital transformation initiatives will use AI services by 2019 ( source ). AI in Customer Service.

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The Best 10 Web Chat Tools in 2019

Hubspot Sales

HubSpot Research found that 82% of consumers rate an "immediate" response as important or very important when they have a marketing or sales question. And 90% of consumers rate an "immediate" response as important or very important when they have a customer service question. Speed is everything for today's buyers and customers.

Tools 133
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5 Insights for Scalable Customer Service

Lessonly

John’s customer service team is experiencing some growing pains. They’re quickly scaling and serving more customers than ever before. Customer service leaders, like John, have to make sure their teams adapt to what customers are looking for and understand their demands to ensure they’re meeting—and exceeding—these preferences.

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The Monthly Rundown: Startups to Watch from Shamus the Sales Guy

Crunchbase

Researchers predict digital data we generate will grow immensely by 2025 – in 2018 we generated 33 zetabytes of data, by 2025 that number will be 175 zetabytes. Industry: Artificial Intelligence, Enterprise, Apps. Industry: Customer Service, Enterprise Software. Web traffic: 181% monthly visits growth.