Gong.io

AUGUST 3, 2022

For SaaS and subscription businesses, customer success is a key revenue driver. So, how exactly do you measure if a customer is “successful” (and what does that even mean?). Defining customer success and measurements . For individual clients, we can ask, “What was it that the customer wanted to achieve originally?

Churn 87

Churn Customer Retention Licensing 87

Zoominfo

JULY 13, 2023

The sustained growth that can only come from retaining and expanding your customer base relies on sales reps who consistently build genuine relationships with customers. That work starts with determining where a customer is today, understanding where they’re going in the future, and seeing how you can help them bridge the gap.

Strategy 130

Strategy Customer Hiring How To 130

Partners in Excellence

FEBRUARY 5, 2019

The data on churn (voluntary and involuntary) is horrible! We have this paradox, we need to invest in very advanced skills in order to effectively engage customers in their buying journeys. We need to break out of this thinking that churn is unavoidable! Churn is not a law of physics. How can we make this investment?

Churn 77

Churn Hiring Face-to-face Sales Talent 77

Highspot

MARCH 26, 2024

Whether you’re launching a new product, implementing new sales strategies, or upskilling your team, sales training and coaching will always be of utmost importance. However, traditional coaching and training methods tend to fall flat because they take a one-size fits all approach that doesn’t fit the needs of each individual rep.

Sales Coaching 52

Sales Coaching Coaching Training Exercises 52

Zoominfo

APRIL 29, 2021

While customer acquisition is often a sprint, customer retention is a marathon with no clear finish line. But customers can churn seemingly out of nowhere and for no good reason. Read on to learn about some glaring warning signs that your customer relationship is in jeopardy. Sure, people are unpredictable.

Retention 100

Retention Churn Customer Lead Rank 100

Sales and Marketing Management

JUNE 22, 2020

Business objectives can be complex and often political, end customer expectations are even more demanding in the digital age, and enterprise regulatory and compliance needs have increased. . Top Risk Factors in B2B SaaS Customer Success. Post Go-Live, enterprise technology customers tend to feel stranded and lost in space.

B2B 207

B2B Customer Vendor Enterprise 207

DocSend

JULY 31, 2020

It’s up to Account Managers and Customer Success professionals to bring value to customers to keep them engaged. So it’s more important than ever to be able to identify at-risk accounts so you can take action, remind them of your value and save them from churning. Identifying at-risk accounts is no small task.

Churn 59

Churn Decision Maker Analytics Collateral 59

DiscoverOrg Sales

JANUARY 2, 2019

As customers , we got used to the big-data treatment – fast. Highlights include a contracting tech stack, increased emphasis on customer experience , and renewed focus on preventing churn. What level or type of engagement is most indicative of customer satisfaction, or lack thereof?

Data 196

Data Intent Data Intent Customer 196

Sales and Marketing Management

AUGUST 3, 2020

End customer expectations are even more demanding in the digital age, and enterprise regulatory and compliance needs have increased. . Top Risk Factors In B2B SaaS Customer Success. Slow time to value – Depending upon the product and SOW, a vendor may have two or three phases of deployment at the customer site.

B2B 177

B2B Customer Vendor Enterprise 177

Apptivo

APRIL 19, 2022

All About Customer Support. What is Customer support? Why is customer support important for business? What is the difference between customer support and customer service? Responsibilities of customer support. Best practices in customer support. What is customer support? Final thoughts.

Outsourcing Services 98

Outsourcing Services Customer Churn Retention 98

The Digital Sales Institute

JANUARY 18, 2021

Sales Training Programs Online. Sales training programs online could become the preferred delivery channel over the next few years. Online sales training has both advantages, disadvantages, and parity with the more traditional approach to upskilling salespeople. Sales Training Programs – Online.

Training 98

Training Hiring Remedy Video 98

LeadFuze

DECEMBER 1, 2021

That means you need to hire (and train and ramp) an extra 25 per year just to stay afloat. Beating the Odds On Sales Team Churn Rates. It is expensive when there are a lot of changes in the sales team because it takes time and costs money, but also customers can get frustrated. Salespeople need to be friendly with customers.

Churn 52

Churn Hiring Scale Salary 52

Apptivo

JULY 18, 2023

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Customer Satisfaction Metrics 2. Customеr Rеtеntion and Churn Mеtrics 4. Thеy noticеd somеthing concеrning: thеir churn ratеs wеrе going up!

Churn 52

Churn Customer Loyalty CRM 52

Apptivo

JULY 18, 2023

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Customer Satisfaction Metrics 2. Customеr Rеtеntion and Churn Mеtrics 4. Thеy noticеd somеthing concеrning: thеir churn ratеs wеrе going up!

Churn 52

Churn Customer Loyalty CRM 52

LeadFuze

NOVEMBER 30, 2021

4 Tips to a Successful Customer Centric Selling Training. The one exception to the rule is that you should always focus on your customer, that’s why customer centric selling training is important. If you focus on your customer’s needs and their wants, it will have a direct impact on closing more deals.

Ideal Customer Profile 52

Ideal Customer Profile Training Customer Hiring 52

Nutshell

SEPTEMBER 10, 2020

As Nutshell’s new VP of Customer Experience, I took the chance to reflect on my journey to this point, and wanted to tell my own Nutshell story. It also said “We make CRM software to help people grow their business” and mentioned they were hiring in customer experience. That was actually my first time being exposed to the phrase.

Customer 108

Customer Churn Scale Conference 108

Highspot

JULY 2, 2021

Over the last year, many companies pivoted to focus on nurturing existing customers, making it more important than ever to enable your post-sales teams, from customer success to services. As innovation never stops, product enablement requires rigor and agility to effectively train and support sales teams with the latest information.

Customer 98

Customer Churn Sales Enablement Pivotal 98

Apptivo

MAY 8, 2021

Customer Success teams are what everyone is talking about nowadays. And it is because Customer Success is directly related to customer loyalty and experience. Even though customer success is crucial, many companies still do not understand its importance. What is Customer Success?

Customer 95

Customer Churn Webinar Metrics Loyalty 95

Product Management University

FEBRUARY 9, 2023

Learn Value Skills for Leading Customers Strategically Versus Reacting Tactically Rock Hill, SC – February 9, 2023 Today, Product Management University launched The School of Customer Success for B2B. The School of Customer Success features the Customer Success Value Skills training course and certification.

B2B 52

B2B Customer Churn Face-to-face 52

Sales Hacker

MAY 10, 2021

The customer journey from acquisition to retention has to be seamless. To create an effective and efficient sales funnel, your sales and customer support teams need to be well trained and in sync with each other. Benefits of involving your customer support team in sales. Reduce churn.

Case Study 62

Case Study Study Top of Funnel Churn 62

Smooth Sale

DECEMBER 27, 2021

NOTE: Mikkel Andreassen provides today’s guest Blog, ‘Customer Lifetime Value and Why It Matters. Mikkel Andreassen is passionate about customer experience in every color of the beautiful customer engagement spectrum. Customer Lifetime Value and Why it Matters. What’s understood by Customer Lifetime Value (CLV)?

Lead Rank 78

Lead Rank Lead Scoring Customer Social Media 78

Sales Hacker Training

OCTOBER 11, 2022

In this episode of the Sales Hacker Podcast, we have Haydar Al-Saad , Founder of RevSetter , a customer success platform that helps companies raise their customer retention. Join us for an honest conversation about creating a customer success program to expand your business. Go to try.mindtickle.com/sales-hacker to learn more.

Ideal Customer Profile 52

Ideal Customer Profile Company Churn Customer 52

LeadFuze

NOVEMBER 30, 2021

SaaS Case Study: How Customer Support anbd SalesCan Assist Sales Initiatives. If you want your brand to stand out, it’s important that the customer journey from acquisition to retention be seamless. Customer support and sales teams need to be trained and in sync with the sales team. Reduce churn.

Top of Funnel 52

Top of Funnel Churn Customer Marketing 52

Autoklose

APRIL 22, 2024

Marketers and salespeople heavily rely on huge volumes of customer and sales data in order to be able to tailor campaigns and promote their products or services. Your churn rate will soar 3. There are two kinds of churn, and both are related to bad data. Who makes up your customer base? In business, data is everything.

Data 98

Data Top of Funnel Government Churn 98

Hubspot Sales

FEBRUARY 12, 2024

This sets the foundation for long and healthy relationships, ensures you’re building a quality customer ecosystem, and decreases churn. Signs You Should Disqualify Their company's size is much larger or smaller than your typical customer. Their company's revenue is much higher or lower than your typical customer.

Hubspot 115

Hubspot Sales Process Buyer Churn 115

Highspot

APRIL 14, 2023

Sales training programs that educate and prepare your team to anticipate rather than react to challenging sales situations is key. Why Sales Training Programs Fail Most organizations use some type of LMS for onboarding new hires or retraining current staff. With hybrid workforces, in-person training isn’t always feasible.

Training 52

Training Scale How To Hiring 52

Highspot

APRIL 14, 2023

Sales training programs that educate and prepare your team to anticipate rather than react to challenging sales situations is key. Why Sales Training Programs Fail Most organizations use some type of LMS for onboarding new hires or retraining current staff. With hybrid workforces, in-person training isn’t always feasible.

Training 52

Training Scale How To Hiring 52

The Spiff Blog

JANUARY 9, 2024

Sales ramp-up time can be costly, considering how much training and coaching is required to get new reps up to speed. For one, insufficient training won’t create effective salespeople. Are all their training resources accessible in a centralized location? Prioritize interactive training. Eliminate points of friction.

Banking 84

Banking Hiring Churn Scale 84

Chorus.ai

NOVEMBER 3, 2020

As a sales rep, enablement professional, or customer success manager in SaaS, don’t breathe a sigh of relief just because the ink has dried on a new customer deal. What’s more, a newly onboarded customer is three times more likely to churn than one who has been on your books for more than a year.

Churn 118

Churn Marketing Call-back eBook 118

Chorus.ai

JULY 8, 2020

Your whole revenue organization’s fundamental goal is customer success — for your clients to squeeze all the value they need from your product. However, on SaaS sales teams, there is a particular role dedicated entirely to helping your customer “win” with your product — and appropriately, that role is known as the customer success specialist.

Ideal Customer Profile 73

Ideal Customer Profile Customer Churn Hiring 73

Nutshell

JUNE 2, 2019

When Nutshell’s last Customer Success effort fizzled out (more on that in a bit), I was fairly new to the CX team at Nutshell. Coming from a sales management and real estate background, I understood our customers’ hustle. Even worse, we were losing over half of new customers at 12 months. Are they more successful?”.

Retention 107

Retention Scale Customer Churn 107

Hubspot Sales

MARCH 25, 2024

The ideal subscription business model has: A long potential use case A lot of potential customers So don’t get excited by the promise of recurring revenue just yet. That’ll help you estimate the ceiling for customer lifetime value (LTV). You’ll be fighting churn HARD the whole time. Source: Dan Layfield 2.

Churn 75

Churn Scale Hiring Consumer 75

Pipeliner

JANUARY 28, 2021

In Radical Value , I observe that every company exists only to deliver more value to customers than it costs to produce. Customer satisfaction scores are close, measuring perceived value delivered , but are “too-late-to-fix-anything” trailing indicators – nothing to manage to. So, do your KPIs reflect value’s importance?

Lead Rank 98

Lead Rank Lead Scoring Customer Discount 98

Cience

DECEMBER 1, 2020

Your customers are one of your company’s most important assets. What Is Customer Retention? Customer retention means keeping the clients you already have. You know how hard it is to get new customers. You know how hard it is to get new customers. Why Should You Care about Existing Customers?

Retention 96

Retention Webinar Metrics CRM Ideal Customer Profile 96

Zoominfo

MARCH 7, 2022

Low adoption could flag potential churn at renewal time, while high adoption could indicate upsell potential. This gives the customer adequate time to get trained, onboarded, and up to speed in order to provide substantive feedback. Your CRM or other measurement systems can track user adoption rates.

Survey 100

Survey Churn CRM System 100

Gong.io

MARCH 11, 2021

We created the Revenue Intelligence category to enable leading revenue teams to get the unfiltered truth about their customers and transform the way they go to market. was Customer Success. Why Customer Success teams are using Gong. How are my customers reacting to the current business climate, and how can I help them?

Churn 62

Churn Customer Hiring Case Study 62

Alice Heiman

APRIL 14, 2021

Attract New Customers. More often than not , sales and marketing efforts are centered around customer acquisition. But by focusing only on getting new customers , businesses may not be optimizing the customer experience for their current ones. So why not focus on customer retention? . What’s next?

Retention 143

Retention Account Customer Referrals 143